Customer Assistance and Information....... 414
Customer Satisfaction Procedure............... 414
Online Owner Center................................. 417
Customer Assistance for
Text Telephone (TTY) Users.................. 418
Customer Assistance Offices..................... 418
GM Mobility Reimbursement Program........ 419
Roadside Assistance Program................... 420
Courtesy Transportation............................. 423
Collision Damage Repair........................... 425Reporting Safety Defects............................ 429
Reporting Safety Defects to the
United States Government..................... 429
Reporting Safety Defects to the
Canadian Government............................ 429
Reporting Safety Defects to
General Motors...................................... 430
Service Publications Ordering Information ... 430
Vehicle Data Recording and Privacy......... 432
Event Data Recorders............................... 433
OnStar...................................................... 434
Navigation System..................................... 434
Radio Frequency Identi cation (RFID)........ 434
Section 7 Customer Assistance Information
413