Cadillac and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited
Warranty. Cadillac General Motors of Canada
Limited reserve the right to make any changes or
discontinue the Roadside Service program at
any time without noti cation.
Towing and Road Service Exclusions
Speci cally excluded from Roadside Service
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.The Courtesy Transportation program is
offered to customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation
options are available when warranty repairs
are required. This will reduce your inconvenience
during warranty repairs.
Scheduling Service Appointments
When your vehicle requires warranty service, you
should contact your dealer and request an
appointment. By scheduling a service appointment
and advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this, and
ask for instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
534
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identi cation
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a GM dealer
or a private collision repair facility to x the
damage, make sure you are comfortable with
them. Remember, you will have to feel
comfortable with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
540
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there, or
have it towed there. Specify to the facility that
any required replacement collision parts be original
equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled
parts will not be covered by your GM vehicle
warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy
limits, your insurance company may initially value
the repair using aftermarket parts. Discuss this
with your repair professional, and insist on
Genuine GM parts.Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with
Genuine GM parts, even if your insurance
coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a
repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company. In
such cases, you can have control of the repair and
parts choices as long as cost stays within
reasonable limits.
541
Power (cont.)
Steering Fluid.......................................... 403
Tilt Wheel and Telescopic
Steering Column................................... 181
Windows.................................................. 105
Pretensioners, Safety Belt............................. 37
Programmable Automatic Door Locks............ 99
Q
Questions and Answers About
Safety Belts............................................... 19
R
Radios........................................................ 280
Care of Your CD Player........................... 313
Care of Your CDs.................................... 313
Navigation/Radio System, see
Navigation Manual................................ 305
Radio Personalization............................... 305
Radio with CD......................................... 282
Setting the Time...................................... 281
Theft-Deterrent......................................... 309
Understanding Reception......................... 312Rainsense™ II Wipers................................. 190
Reading Lamps........................................... 221
Rear Axle.................................................... 416
Limited-Slip.............................................. 325
Rear Climate Control System...................... 237
Rear Door Security Locks........................... 100
Rear Heated Seats....................................... 14
Rear Safety Belt Comfort Guides.................. 34
Rear Seat Passengers, Safety Belts.............. 31
Rearview Mirror, Automatic Dimming............ 127
Rearview Mirror, Automatic Dimming w
ith OnStar
®.............................................. 127
Rearview Mirror, Automatic Dimming with
OnStar
®and Compass............................. 128
Rearview Mirror with Compass and
Temperature............................................... 14
Reclining Seatbacks, Power.......................... 11
Recommended Fluids and Lubricants.......... 516
Recreational Vehicle Towing........................ 355
Removing the Flat Tire and Installing the
Spare Tire................................................ 466
Removing the Spare Tire and Tools............ 465
Replacement Bulbs..................................... 419
Replacement, Windshield............................. 419
555
Theft-Deterrent Systems.............................. 107
Time, Setting............................................... 281
Tires........................................................... 421
Aluminum or Chrome-Plated Wheels,
Cleaning............................................... 482
Buying New Tires..................................... 441
Chains..................................................... 447
Changing a Flat Tire................................ 464
Cleaning.................................................. 483
Compact Spare Tire................................. 475
Different Size........................................... 443
High-Speed Operation.............................. 432
If a Tire Goes Flat................................... 451
In ation - Tire Pressure............................ 431
Inspection and Rotation............................ 438
Installing the Spare Tire........................... 466
Lifting Your Vehicle.................................. 448
Pressure Monitor System......................... 433
Removing the Flat Tire............................. 466
Removing the Spare Tire and Tools......... 465
Run-Flat................................................... 429
Storing a Flat or Spare Tire and Tools..... 473
Tire In ator Kit......................................... 452
Tire Sidewall Labeling.............................. 423Tires (cont.)
Tire Terminology and De nitions............... 426
Uniform Tire Quality Grading.................... 444
Wheel Alignment and Tire Balance........... 445
Wheel Replacement................................. 445
When It Is Time for New Tires................. 440
Winter Tires............................................. 422
Towing
Recreational Vehicle................................. 355
Towing a Trailer....................................... 357
Your Vehicle............................................. 355
Traction
Control System (TCS).............................. 323
Control System Warning Light.................. 250
Limited-Slip Rear Axle.............................. 325
Magnetic Ride Control.............................. 325
StabiliTrak
®System................................. 326
Transmission
Fluid, Automatic....................................... 388
Transmission Operation, Automatic.............. 116
Trunk.......................................................... 101
Turn and Lane-Change Signals................... 182
Turn Signal/Multifunction Lever.................... 182
Twilight Sentinel
®........................................ 218
558