2007 CADILLAC SRX service

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
485

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
486

Customer Assistance and Information....... 488
Customer Satisfaction Procedure............... 488
Online Owner Center................................. 490
Customer Assistance for Text
Telephone (TTY) Users.......................... 491
Customer Assistance Offices..................... 491
GM Mobility Reimbursement Program........ 492
Roadside Service...................................... 493
Courtesy Transportation............................. 496
Vehicle Data Collection and Event
Data Recorders...................................... 498
Collision Damage Repair........................... 500Reporting Safety Defects............................ 504
Reporting Safety Defects to the
United States Government..................... 504
Reporting Safety Defects to the
Canadian Government............................ 504
Reporting Safety Defects to
General Motors...................................... 505
Service Publications Ordering Information.... 505
Section 7 Customer Assistance Information
487

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by
your dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, contact the Cadillac Customer
Assistance Center, 24 hours a day, by calling
1-800-458-8006. In Canada, contact the Canadian
Cadillac Customer Communication Centre by
calling 1-888-446-2000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
488

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your
GM ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
490

Roadside Service
In the United States or Canada, call
1-800-882-1112. Service is available 24 hours a
day, 365 days a year.
Who Is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
The following services are provided in the United
States during the Bumper-to-Bumper warranty
period and in Canada, during the Base Warranty
coverage period of the New Vehicle Limited
Warranty, up to a maximum coverage of $100.
These services are provided at a nominal charge
if the Cadillac is no longer covered by the
warranties listed previously. Roadside Service is
available only in the United States and Canada.
Cadillac Owner Privileges™
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout your
Cadillac Warranty Period — 48 months/
50,000 miles (80 000 km).Emergency Road Service is performed on site for
the following situations:
Towing Service:Emergency towing from a
public roadway or highway to the nearest
dealership for warranty service or in the event
of a vehicle-disabling accident. Winch-out
assistance when the vehicle is mired in sand,
mud, or snow.
Battery Jump Starting:No-start occurrences
which require a battery jump start will be
covered at no charge.
Lock Out Assistance:To ensure security,
the driver must present the vehicle registration
and personal ID before lock-out service is
provided. Lock-out service will be covered at
no charge if you are unable to gain entry
into your vehicle. If your vehicle will not start,
Roadside Service will arrange to have
your vehicle towed to the nearest authorized
dealership. In the United States, replacement
keys made at the customer’s expense will
be delivered within 10 miles.
493

Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(approximately $5 in the United States and
10 litres in Canada).
Flat Tire Change (Covers change only):
Installation of your spare tire, in good
condition, will be covered at no charge. The
customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Trip Interruption:If your trip is interrupted
due to a warranty failure, incidental expenses
may be reimbursed during the
48 months/50,000 miles (80 000 km) warranty
period. Items covered are hotel, meals,
and rental car.
Additional Services for Canadian
Customers
Trip Routing Service:Upon request, Cadillac
Roadside Service will send you detailed,
computer-personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800.
We will make every attempt to send your
personalized trip routing as quickly as
possible, but it is best to allow three weeks
before your planned departure date. Trip
routing requests will be limited to six
per calendar year.
Alternative Service:There may be times
when Roadside Service cannot provide
timely assistance. Your advisor may authorize
you to secure local emergency road service,
and you will be reimbursed up to $100
upon submission of the original receipt to
Cadillac Roadside Service
®.
494

Cadillac Technician Roadside Service
(U.S. only)
Cadillac’s exceptional Roadside Service is more
than an auto club or towing service. It provides
every Cadillac owner in the United States with the
advantage of contacting a Cadillac advisor and,
where available, a Cadillac trained dealer
technician who can provide on-site service.
A dealer technician will travel to your location
within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we
will arrange to have your car towed to the nearest
Cadillac dealership. Each technician travels
with a specially equipped service vehicle complete
with the necessary Cadillac parts and tools
required to handle most roadside repairs.
Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Service Representative:
A description of the problem
Name, home address, home telephone
number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identication Number
(VIN), odometer reading, and date of delivery
While we hope you never have the occasion to use
our service, it is added security while traveling
for you and your family. Remember, we are only a
phone call away. In the United States or Canada,
customers call Roadside Service:1-800-882-1112.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or
Canada1-888-889-2438— daily, 24 hours.
495