2007 CADILLAC ESCALADE ESV phone

If your vehicle is leased, the leasing company may
require you to have insurance that assures
repairs with Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read your
lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure that
no one else in your vehicle, or the other vehicle,
is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or
you are instructed to move it by a police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call
GM Roadside Assistance. SeeRoadside
Service on page 545for more information.
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a card
from the tow truck operator or write down the
driver’s name, the service’s name, and the
phone number.
Remove any valuables from your vehicle before
it is towed away. Make sure this includes your
insurance information and registration if you
keep these items in your vehicle.
Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and policy
number, and a general description of the
damage to the other vehicle.
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If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If they
ask for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states with “no fault” insurance laws, a
report may not be necessary. This is especially
true if there are no injuries and both vehicles
are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a GM dealer
or a private collision repair facility to x the
damage, make sure you are comfortable with
them. Remember, you will have to feel
comfortable with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there,
or have it towed there. Specify to the facility
that any required replacement collision parts be
original equipment parts, either new Genuine
GM parts or recycled original GM parts.
Remember, recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair, but you
must live with the repair. Depending on your
policy limits, your insurance company may initially
value the repair using aftermarket parts. Discuss
this with your repair professional, and insist
on Genuine GM parts. Remember if your vehicle
is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if
your insurance coverage does not pay the full cost.
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Cleaning (cont.)
Windshield, Backglass, and
Wiper Blades........................................ 502
Wood Panels........................................... 499
Climate Control System
Dual Automatic......................................... 220
Outlet Adjustment..................................... 225
Rear Air Conditioning and Heating
System, Electronic................................ 226
Clock.......................................................... 219
Collision Damage Repair............................. 552
Comfort Guides, Rear Safety Belt................. 56
Compass............................................157, 159
Content Theft-Deterrent............................... 135
Control of a Vehicle..................................... 326
Convenience Net......................................... 181
Coolant
Engine Temperature Gage........................ 238
Heater, Engine......................................... 143
Surge Tank Pressure Cap........................ 422
Cooled Seats................................................ 12
Cooling System........................................... 425
Cruise Control............................................. 202
Cruise Control Light.................................... 243
Cupholder(s)................................................ 178Customer Assistance Information
Courtesy Transportation........................... 549
Customer Assistance for Text
Telephone (TTY) Users ......................... 543
Customer Assistance Offices.................... 544
Customer Satisfaction Procedure.............. 540
GM Mobility Reimbursement Program...... 545
Reporting Safety Defects to
General Motors..................................... 557
Reporting Safety Defects to the
Canadian Government.......................... 556
Reporting Safety Defects to the
United States Government.................... 556
Roadside Service..................................... 545
Service Publications Ordering
Information........................................... 557
D
Daytime Running Lamps............................. 210
Defensive Driving........................................ 322
Delayed Locking.......................................... 124
Differential, Locking..................................... 329
Doing Your Own Service Work.................... 397
Dome Lamp Override.................................. 213
Dome Lamps............................................... 212
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