If Your Vehicle is Stuck in Sand,
Mud, Ice, or Snow
In order to free your vehicle when it is stuck, you
will need to spin the wheels, but you do not
want to spin your wheels too fast. The method
known as rocking can help you get out when you
are stuck, but you must use caution.
{CAUTION:
If you let your tires spin at high speed,
they can explode, and you or others could
be injured. And, the transmission or other
parts of the vehicle can overheat. That
could cause an engine compartment re
or other damage. When you are stuck,
spin the wheels as little as possible. Do
not spin the wheels above 35 mph
(55 km/h) as shown on the speedometer.Notice:Spinning your wheels can destroy
parts of your vehicle as well as the tires. If you
spin the wheels too fast while shifting your
transmission back and forth, you can destroy
your transmission.
For more information about using tire chains on
your vehicle, seeTire Chains on page 475.
Rocking Your Vehicle to Get It Out
First, turn your steering wheel left and right. That
will clear the area around your front wheels. If your
vehicle has the StabiliTrak
®System, turn the
system off by pressing the StabiliTrak®button so
that the STABILITY SYS DISABLED message
and the traction off light are illuminated on the
instrument panel cluster. Then shift back and
forth between REVERSE (R) and a forward gear,
spinning the wheels as little as possible.
Release the accelerator pedal while you shift,
and press lightly on the accelerator pedal
when the transmission is in gear.
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Roadside Service Availability
Wherever you drive in the United States or
Canada, an advisor is available to assist you over
the phone. A dealer technician, if available, can
travel to your location within a 30 mile (50 km)
radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Service Representative:
A description of the problem
Name, home address, home telephone
number
Location of your Cadillac and number you
are calling from
The model year, Vehicle Identi cation Number
(VIN), odometer reading, and date of delivery
While we hope you never have the occasion to use
our service, it is added security while traveling
for you and your family. Remember, we are only a
phone call away. In the US or Canada, customers
call Roadside Service:1-800-882-1112.Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or
Canada1-888-889-2438— daily, 24 hours.
Cadillac and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited
Warranty. Cadillac and General Motors of Canada
Limited reserve the right to make any changes
or discontinue the Roadside Service program
at any time without noti cation.
Towing and Road Service Exclusions
Speci cally excluded from Roadside Service
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains or other traction devices.
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