2007 CADILLAC ESCALADE ESV phone

If you choose to add an aftermarket cellular
telephone to your vehicle, and the antenna needs
to be attached to the glass, be sure that you
do not damage the grid lines for the AM-FM
antennas or place the cellular telephone antenna
over the grid lines.
XM™ Satellite Radio Antenna
System
The XM™ Satellite Radio antenna is located on
the roof of your vehicle. Keep this antenna clear of
snow and ice build up for clear radio reception.
If your vehicle has a sunroof, the performance of
the XM™ system may be affected if the sunroof
is open.
Loading items onto the roof of your vehicle can
interfere with the performance of the XM™ system.
Make sure the XM™ Satellite Radio antenna is
not obstructed.
Chime Level Adjustment
The radio is used to adjust the vehicle’s chime
level. To change the volume level of the chime,
press and hold pushbutton 6 with the ignition
on and the radio power off. The volume level will
change from the normal level to loud, and
LOUD will appear on the radio display. To change
back to the default or normal setting, press and
hold pushbutton 6 again. The volume level
will change from the loud level to normal, and
NORMAL will appear on the radio display. Each
time the chime volume is changed, three
chimes will sound to indicate the new volume
selected. Removing the radio and not replacing it
with a factory radio or chime module will disable
vehicle chimes.
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The heavier the rain, the harder it is to see. Even
if your windshield wiper blades are in good
shape, a heavy rain can make it harder to see
road signs and traffic signals, pavement markings,
the edge of the road, and even people walking.
It is wise to keep your wiping equipment in
good shape and keep your windshield washer uid
reservoir lled with washer uid. Replace your
windshield wiper inserts when they show signs of
streaking or missing areas on the windshield,
or when strips of rubber start to separate from the
inserts.
{CAUTION:
Wet brakes can cause accidents. They may
not work as well in a quick stop and may
cause pulling to one side. You could lose
control of the vehicle.
After driving through a large puddle of
water or a car wash, apply your brake pedal
lightly until your brakes work normally.Driving too fast through large water puddles or
even going through some car washes can cause
problems, too. The water may affect your
brakes. Try to avoid puddles. But if you cannot,
try to slow down before you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.
Hydroplaning does not happen often. But it can
if your tires do not have much tread or if the
pressure in one or more is low. It can happen if
a lot of water is standing on the road. If you
can see reections from trees, telephone poles,
or other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
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Customer Assistance and Information....... 540
Customer Satisfaction Procedure............... 540
Online Owner Center................................. 543
Customer Assistance for Text Telephone
(TTY) Users........................................... 543
Customer Assistance Offices..................... 544
GM Mobility Reimbursement Program........ 545
Roadside Service...................................... 545
Courtesy Transportation............................. 549
Vehicle Data Collection and Event Data
Recorders.............................................. 551
Collision Damage Repair........................... 552Reporting Safety Defects............................ 556
Reporting Safety Defects to the
United States Government..................... 556
Reporting Safety Defects to the
Canadian Government............................ 556
Reporting Safety Defects to
General Motors...................................... 557
Service Publications Ordering
Information............................................. 557
Section 7 Customer Assistance Information
539

STEP THREE (US Owners):Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps One and Two, you should le with the
BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of
the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to ling a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case,
you may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
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Online Owner Center
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual
(United States only).
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Cadillac has TTY
equipment available at its Customer Assistance
Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
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Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer
wishes to write or e-mail Cadillac, the letter should
be addressed to:
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication
Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
544

GM Mobility Reimbursement
Program
This program, available to qualied applicants,
can reimburse you up to $1,000 of the cost
of eligible aftermarket adaptive equipment required
for your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
General Motors of Canada also has a Mobility
Program. Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call 1-800-263-3830.
Roadside Service
In the U.S. or Canada, call1-800-882-1112
Service available 24 hours a day, 365 days a year
Cadillac’s exceptional Roadside Service is
more than an auto club or towing service. It
provides every Cadillac owner with the advantage
of contacting a Cadillac advisor and, in the
U.S., where available, a Cadillac trained dealer
technician who can provide on-site service.
Each U.S. technician travels with a specially
equipped service vehicle complete with the
necessary Cadillac parts and tools required to
handle most roadside repairs.
545

Roadside Service Availability
Wherever you drive in the United States or
Canada, an advisor is available to assist you over
the phone. A dealer technician, if available, can
travel to your location within a 30 mile (50 km)
radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Service Representative:
A description of the problem
Name, home address, home telephone
number
Location of your Cadillac and number you
are calling from
The model year, Vehicle Identication Number
(VIN), odometer reading, and date of delivery
While we hope you never have the occasion to use
our service, it is added security while traveling
for you and your family. Remember, we are only a
phone call away. In the US or Canada, customers
call Roadside Service:1-800-882-1112.Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or
Canada1-888-889-2438— daily, 24 hours.
Cadillac and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited
Warranty. Cadillac and General Motors of Canada
Limited reserve the right to make any changes
or discontinue the Roadside Service program
at any time without notication.
Towing and Road Service Exclusions
Specically excluded from Roadside Service
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial or Federal
law, and mounting, dismounting or changing
of snow tires, chains or other traction devices.
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