2007 CADILLAC CTS V ESP

Temperature – A, B, C
The temperature grades are A (the highest), B,
and C, representing the tire’s resistance to
the generation of heat and its ability to dissipate
heat when tested under controlled conditions on a
specied indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under
the Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent higher levels
of performance on the laboratory test wheel
than the minimum required by law.
Warning:The temperature grade for this tire is
established for a tire that is properly inated
and not overloaded. Excessive speed,
underination, or excessive loading, either
separately or in combination, can cause heat
buildup and possible tire failure.
Wheel Alignment and Tire Balance
The tires and wheels on your vehicle were aligned
and balanced carefully at the factory to give you
the longest tire life and best overall performance.
Adjustments to wheel alignment and tire
balancing will not be necessary on a regular basis.
However, if you notice unusual tire wear or your
vehicle pulling to one side or the other, the
alignment may need to be checked. If you notice
your vehicle vibrating when driving on a smooth
road, your tires and wheels may need to be
rebalanced. See your dealer/retailer for proper
diagnosis.
Wheel Replacement
Replace any wheel that is bent, cracked, or badly
rusted or corroded. If wheel nuts keep coming
loose, the wheel, wheel bolts, and wheel
nuts should be replaced. If the wheel leaks air,
replace it (except some aluminum wheels,
which can sometimes be repaired). See your
dealer/retailer if any of these conditions exist.
Your dealer/retailer will know the kind of wheel
you need.
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Lifting From the Front
The front lifting points can be accessed from
either side of your vehicle, behind the front tires.1. Locate the front lifting points using the
diagram shown above and corresponding
triangular-shaped hoisting notches located in
the plastic molding. The front lifting location
is about 14 inches (35.6 cm) from the
rear edge of the front wheel well.
2. Be sure to place a block or pad between the
jack and the vehicle.
3. Lift the vehicle with the jack, making sure the
jack is centered on the front lifting point.
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Lifting From the Rear
The rear lifting points can be accessed from either
side of your vehicle, in front of the rear tires.1. Locate the rear lifting points using the
diagram shown above and corresponding
triangular-shaped hoisting notches located in
the plastic molding. The rear lifting location
is about 7 inches (17.8 cm) from the
front edge of the rear wheel well.
2. Be sure to place a block or pad between the
jack and the vehicle.
3. Lift the vehicle with the jack, making sure the
jack is centered on the rear lifting point.
SeeDoing Your Own Service Work on page 333
for additional information.
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If a Tire Goes Flat
It is unusual for a tire to “blowout” while you are
driving, especially if you maintain your tires
properly. SeeTires on page 392. If air goes out of a
tire, it is much more likely to leak out slowly. But if
you should ever have a “blowout”, here are a few
tips about what to expect and what to do:
If a front tire fails, the at tire will create a drag
that pulls the vehicle toward that side. Take your
foot off the accelerator pedal and grip the
steering wheel rmly. Steer to maintain lane
position, and then gently brake to a stop well out
of the traffic lane.
A rear blowout, particularly on a curve, acts much
like a skid and may require the same correction
you’d use in a skid. In any rear blowout, remove
your foot from the accelerator pedal. Get the
vehicle under control by steering the way you want
the vehicle to go. It may be very bumpy and
noisy, but you can still steer. Gently brake to a
stop — well off the road if possible.If a tire goes at, and your vehicle has a spare
tire, seeChanging a Flat Tire (CTS Only) on
page 424. This information shows you how to use
your vehicle’s tire changing equipment and
how to change a at tire safely.
{CAUTION:
Lifting a vehicle and getting under it to do
maintenance or repairs is dangerous
without the appropriate safety equipment
and training. The jack provided with your
vehicle is designed only for changing a
at tire. If it is used for anything else, you
or others could be badly injured or killed
if the vehicle slips off the jack. Use the
jack provided with your vehicle only for
changing a at tire.
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2. Find the jacking location using the diagram
above and corresponding triangular-shaped
hoisting notches located in the plastic molding.
The front location (A) is about 14 inches
(35.6 cm) from the rear edge of the front wheel
well, and the rear location (B) is about 7 inches
(17.8 cm) from the front edge of the rear
wheel well.3. Attach the wheel wrench to the jack.
{CAUTION:
Getting under a vehicle when it is jacked
up is dangerous. If the vehicle slips off
the jack you could be badly injured or
killed. Never get under a vehicle when it is
supported only by a jack.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer/retailer and to Cadillac. Normally, any
concerns with the sales transaction or the operation
of your vehicle will be resolved by your dealer’s/
retailer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership/retailer management. Normally,
concerns can be quickly resolved at that level.
If the matter has already been reviewed with the
sales, service or parts manager, contact the owner
of the dealership/retailer or the general manager.STEP TWO:If after contacting a member of
dealership/retailer management, it appears
your concern cannot be resolved by the
dealership/retailer without further help, in the
United States, contact the Cadillac Customer
Assistance Center, 24 hours a day, by calling
1-800-458-8006. In Canada, contact the Canadian
Cadillac Customer Communication Centre by
calling 1-888-446-2000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership/retailer name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that
your concern will likely be resolved at a
dealer’s/retailer’s facility. That is why we suggest
you follow Step One rst if you have a concern.
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Cadillac Owner Privileges™
Roadside Service provides several Cadillac Owner
Privileges™ at “no charge,” throughout your
Cadillac Warranty Period — 48 months/
50,000 miles (80 000 km).
Emergency Road Service is performed on site for
the following situations:
Towing Service:Emergency towing from a
public roadway or highway to the nearest
dealership/retailer for warranty service or
in the event of a vehicle-disabling accident.
Winch-out assistance when the vehicle
is mired in sand, mud, or snow.
Battery Jump Starting:No-start occurrences
which require a battery jump start will be
covered at no charge.
Lock Out Assistance:To ensure security,
the driver must present the vehicle registration
and personal ID before lock-out service is
provided. Lock-out service will be covered at
no charge if you are unable to gain entryinto your vehicle. If your vehicle will not start,
Roadside Service will arrange to have
your vehicle towed to the nearest authorized
dealership/retailer. In the United States,
replacement keys made at the customer’s
expense will be delivered within 10 miles.
Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(approximately $5 in the United States and
10 litres in Canada).
Flat Tire Change (Covers change only):
Installation of your spare tire, in good
condition, will be covered at no charge.
The customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Trip Interruption:If your trip is interrupted
due to a warranty failure, incidental expenses
may be reimbursed during the 48 months/
50,000 miles (80 000 km) warranty period.
Items covered are hotel, meals, and rental car.
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Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle Service is the preferred means of offering
Courtesy Transportation and participating
dealers can provide you with shuttle service to get
you to your destination with minimal interruption
of your daily schedule. This includes one-way
or round trip shuttle service within reasonable time
and distance parameters for the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and
public transportation is used as “shuttle service,”
the reimbursement is limited to the associated
shuttle allowance (contact your dealer) and
must be supported by original receipts.In addition, in the United States, should you arrange
transportation through a friend or relative, limited
reimbursement for reasonable fuel expenses may
be available. Claim amounts should reect actual
costs and be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for a warranty repair. Taxi reimbursement
may also be available if you meet the eligibility
for a courtesy rental and a rental vehicle is
not practical for your requirements. Rental and taxi
reimbursement will be limited (contact your
dealer) and must be supported by original receipts.
This requires that you sign and complete a
rental agreement and meet state/provincial, local
and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card,
etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
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