Giving and receiving assistance
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Giving and receiving assistance
Emergency call*
Conditions for an emergency call:
>Full preparation package mobile phone.
This equipment package makes it possible
to initiate an emergency call even if no
mobile phone is logged onto the vehicle.
>BMW Assist is activated. BMW Assist acti-
vation, refer to page192.
>Radio ready state or ignition must be
switched on.
>The BMW Assist system is logged on to a
mobile phone network.
>The emergency call system is operable.
Once your service contract for BMW Assist
expires, the BMW Assist system can be deacti-
vated by a BMW center without you having to
visit a workshop. Once the BMW Assist system
has been deactivated, emergency calls are not
possible. The BMW Assist system can be reac-
tivated by a BMW center after a new contract
has been signed.
Initiating an emergency call
1.To open the protective cover:
Briefly press the protective cover.
2.Press the emergency call button for at least
2seconds.
The LED in the button lights up. As soon as the
voice connection to the BMW Assist response
center has been established, the LED flashes.
Once the BMW Assist Response Center has
received your emergency call, the BMW Assist Response Center contacts you and takes fur-
ther steps to help you.
If circumstances permit, remain in the vehicle
until the voice connection has been estab-
lished. You will then be able to provide a
detailed description of the situation.
If the current location of your vehicle can be
determined, it will be transmitted to the
BMW Assist Response Center.
If the LED is flashing but you cannot hear the
BMW Assist Response Center over the hands-
free system, then the hands-free system may
be malfunctioning.You may, however, still be
audible to the BMW Assist Response Center.
Under certain conditions, an emergency call is
initiated automatically immediately after a
severe accident. An automatic emergency call
is not affected by the emergency call button
being pressed.
For technical reasons, the emergency call
cannot be guaranteed under unfavorable
conditions.<
In order to transmit the vehicle location, a
navigation CD/DVD must be inserted and
the system must be currently receiving a GPS
signal.
If the navigation system is inoperative, the cur-
rent position of the vehicle is not transmitted.<
Roadside Assistance*
The BMW Group's Roadside Assistance ser-
vice is there to assist you around the clock in
the event of a breakdown, including on week-
ends and public holidays.
The phone numbers of the Roadside Assis-
tance Center in your home country can be
found in the Contact brochure.
Select "BMW Assist" if you have applied for this
information service, refer to Roadside Assis-
tance on page189.
