Downloaded from www.Manualslib.com manuals search engine 10B-11 Body Electrical Control System:
Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown in figure will facilitate collectin g information to the point
required for proper analysis and diagnosis. Customer questionnaire (example)
Problem Symptom Confirmation
Check if what the custom er claimed in “Customer
Questionnaire” is accurately f ound in the vehicle. If that
symptom is found, check whether the symptom is
identified as a failure. (This step should be shared with
the customer if possible.)
DTC Check
Check DTC stored in BCM me mory referring to “DTC
Check”, record it and then clear it referring to “DTC
Clearance”. DTC indicates malfunction that occurred in
the system but does not indicate whether it exists now or
it occurred in the past and the normal condition has been
restored now. To check which case applies, clear DTC
once and check whether or not any fault exists.
Troubleshooting for DTC
Based on the DTC indicated in Step 3 and referring to
applicable DTC flow, locate the cause of the trouble,
namely in a sensor, wire harness, connector, BCM or
other part and repair or replace faulty parts. Body Electrical Control System Symptom Diagnosis
Check the parts or system
suspected as a possible
cause referring to symptom diagnosis of each system.
Check for Intermi ttent Problem
Check parts where an intermit tent trouble is easy to
occur (e.g., wire harness, connector, etc.), referring to
“Intermittent and Poor Connec tion Inspection in Section
00”.
Final Confirmation Test
Confirm that the problem symptom has gone and the
body electrical control system is free from any abnormal
conditions. If what has been repaired is related to the
malfunction DTC, check DTC again and confirm that no
DTC is indicated.
Customers name:
Model:
VIN:
Date of issue:
Date Reg:
Date of problem:
Mileage:
Problem Symptoms
Power door lock system does not operate
Keyless entry system does not operate
Rear end door window defogger does not operate
Rear wiper does not operate
Rear end door opener does not operate
Other
Frequency of Occurrence
Continuous / Intermittent ( times a day, a month)
/ Other
Environmental Condition
Weather:
Fine / Cloudy / Rain / Snow / Other
Temperature: (F )
Diagnostic Trouble Code Normal code / Malfunction code ( )
Warning buzzer does not sound
Interior light does not light
Theft deterrent light does not flush
I5RS0DA20006-01
Downloaded from www.Manualslib.com manuals search engine 10E-8 Keyless Start System:
Diagnostic Information and Procedures
Precautions in Diagnosing TroublesS7RS0BA504001
• The keyless start system executes data transmission/reception by means of th e radio wave. Therefore,
proper operation may not be obtained if use of the
door lock function and engine start function of the
keyless start system is attempted near the place
where strong radio wave is emitted (TV and radio
broadcasting stations, etc.).
• Diagnostic information stored in keyless start control
module memory can be checked only by key indicator
lamp.
• Be sure to use the trouble diagnosis procedure as described in “Keyless Start System Check”. Failure to
follow it may result in incorrect diagnosis. (Some other
DTC may be stored by mistake in the memory of
keyless start control module during inspection.)
• Be sure to read “Precautions for Electrical Circuit Service in Section 00” befo re inspection and observe
what is written there.
• Communication of ECM, BCM, TCM (A/T model), ABS control module, keyless start control module and
combination meter is estab lished by CAN (Controller
Area Network). (For detail of CAN communication for
keyless start control module, refer to “CAN
Communication System Description”). Therefore,
handle CAN communication line with care referring to
“Precaution for CAN Communication System in
Section 00”. • Replacement of the keyless start control module
When keyless start control module is replaced with
new one, make sure that r egister remote controller ID
code to keyless start co ntrol module correctly
according to “Registration Procedure for Remote
Controller ID Code”.
• Keyless start control module substitution When the keyless start control module used in
another vehicle was installed in the vehicle, register
the ID code of the remote controller in the keyless
start control module as well as the ignition key
transponder code fo r the immobilizer control system in
ECM. For the registration procedure of the ignition key
transponder code, refer to “Registration of the Ignition
Key in Section 10C”.
Self-Diagnosis FunctionS7RS0BA504002
The keyless start control module has self-diagnosis
function to monitor the system components and circuits
while the keyless start system is at work. When the
keyless start control module detects an abnormality in
the system, it saves the ar ea where such abnormality
has occurred as a DTC in its memory. The DTC stored in
memory of the keyless start control module is indicated
by the key indicator lamp in the combination meter
flashing in a specific pattern. For DTC indication, refer to
“DTC Check” and for the clearing procedure, to “DTC
Clearance”.
Keyless Start System Diagnosis IntroductionS7RS0BA504003
To ensure that the trouble diagnosis is done accurately
and smoothly, observe “Precautions in Diagnosing
Troubles” and follow “Keyless Start System Check”.
Keyless Start System CheckS7RS0BA504004
Step Action YesNo
1 1) Record details of the problem. For your record, use of a questionnaire form will facilit ate collecting information for
proper analysis and diagnosis.
2) Check if the problem described in “Customer Questionnaire (Example)” actually occurs in the vehicle.
(This step should be performed with the customer if
possible.)
Perform “Keyless Start System Operation Inspection”
procedure to check if the symptom which has occurred is
abnormal or not.
3) Check for DTC referring to “DTC Check”, and then record DTC(s).
4) Clear DTC referring to “DTC Clearance” if any DTC exists, and then recheck for DTC.
Is any DTC still detected? Go to Step 2.
Go to Step 3.
2 1) Check and repair referring to applicable “DTC Table”. Are check and repair complete? Go to Step 5.
Check and repair
malfunction part(s), and
go to Step 5.
