SE-4
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Revision: June 20062007 Versa
SQUEAK AND RATTLE TROUBLE DIAGNOSESPFP:00000
Work FlowEIS009AQ
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to SE-8, "
Diagnostic Worksheet" . This information is necessary to duplicate the
conditions that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard sur-
faces = higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch
dependent on materials/often brought on by activity.
Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may
judge as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
SBT 8 42
SQUEAK AND RATTLE TROUBLE DIAGNOSES
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DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area.To help pinpoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear: J-39565 and mechanic's stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be bro-
ken or lost during the repair, resulting in the creation of new noise.
tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only
temporarily.
feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
placing a piece of paper between components that you suspect are causing the noise.
looking for loose components and contact marks.
Refer to SE-6, "
Generic Squeak and Rattle Troubleshooting" .
REPAIR THE CAUSE
If the cause is a loose component, tighten the component securely.
If the cause is insufficient clearance between components:
–separate components by repositioning or loosening and retightening the component, if possible.
–insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through your authorized NISSAN
Parts Department.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100×135 mm (3.94×5.31 in)/76884-71L01: 60×85 mm (2.36×3.35 in)/76884-71L02: 15×25
mm (0.59×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50×50 mm (1.97×1.97 in)/73982-50Y00: 10 mm (0.39 in) thick,
50×50 mm (1.97×1.97 in)
INSULATOR (Light foam block)
SE-6
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Revision: June 20062007 Versa
80845-71L00: 30 mm (1.18 in) thick, 30×50 mm (1.18×1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15×25 mm (0.59×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll. The following
materials not found in the kit can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used instead of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingEIS009AR
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
SQUEAK AND RATTLE TROUBLE DIAGNOSES
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TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
2. Trunk lid striker out of adjustment
3. The trunk lid torsion bars knocking together
4. A loose license plate or bracket
Most of these incidents can be repaired by adjusting, securing or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING
Noises in the sunroof/headlining area can often be traced to one of the following:
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sun visor shaft shaking in the holder
3. Front or rear windshield touching headliner and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
OVERHEAD CONSOLE (FRONT AND REAR)
Overhead console noises are often caused by the console panel clips not being engaged correctly. Most of
these incidents are repaired by pushing up on the console at the clip locations until the clips engage.
In addition look for:
1. Loose harness or harness connectors.
2. Front console map/reading lamp lense loose.
3. Loose screws at console attachment points.
SEATS
When isolating seat noise it's important to note the position the seat is in and the load placed on the seat when
the noise is present. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Cause of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
SRS-6
SUPPLEMENTAL RESTRAINT SYSTEM (SRS)
Revision: June 20062007 Versa
Front Seat Belt Pre-tensioner with Load LimiterEHS001US
The seat belt pre-tensioner system with load limiter is installed for
both the driver's seat and the front passenger's seat. It operates
simultaneously with the SRS air bag system in the event of a frontal
collision with an impact exceeding a specified level.
When the frontal collision with an impact exceeding a specified level
occurs, seat belt slack resulting from clothing or other factors is
immediately taken up by the pre-tensioner. Vehicle passengers are
securely restrained.
When passengers in a vehicle are thrown forward in a collision and
the restraining force of the seat belt exceeds a specified level, the
load limiter permits the specified extension of the seat belt by the
twisting of the ELR shaft, and a relaxation of the chest-area seat belt
web tension while maintaining force.
Occupant Classification System (OCS)EHS001UV
The occupant classification system (OCS) identifies different size occupants, out of position occupants, and
detects if child seat is present in the front passenger seat. The OCS receives inputs from the occupant classi-
fication system sensor (located under the passenger seat cushion assembly) and belt tension sensor (part of
the passenger front seat belt assembly and located at the belt anchor location). Depending on classification of
the passenger, the OCS sends a signal to the air bag diagnosis sensor unit. The air bag diagnosis sensor unit
uses this signal and the seat belt buckle switch RH signal to determine deployment or non deployment of the
front passenger air bag module in the event of a collision. Depending on the signals received, the air bag diag-
nosis sensor unit can disable the front passenger air bag module completely.
NOTE:
In case of customer concern, CONSULT-II can be used to confirm the passenger air bag status (readiness).
Passenger Air Bag Status Conditions
NOTE:
Passenger does not meet Occupant Classification System specifications for passenger air bag activation.
WHIA0324E
Front Passenger Seat
(Condition)PASS AIR BAG OFF Indicator
(Status)Passenger Air Bag Status
(Readiness)CONSULT-II Display
Seat occupied OFF Active (enabled) ON
Seat occupied
NOTEON Deactivated (disabled) OFF
Seat empty OFF Deactivated (disabled) OFF
WHIA0328E
TROUBLE DIAGNOSIS
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TROUBLE DIAGNOSISPFP:00004
Trouble Diagnosis IntroductionEHS001UX
CAUTION:
Do not use electrical test equipment on any circuit related to the SRS unless instructed to do so in
this Service Manual.
Do not attempt to repair, splice or modify SRS wiring harnesses. If a harness is damaged, replace
it with a new one.
Keep ground connections clean.
DIAGNOSIS FUNCTION
The SRS self-diagnosis results can be read by using “AIR BAG” warning lamp and/or CONSULT-II.
The User mode is exclusively prepared for the customer (driver). This mode warns the driver of a system mal-
function through the operation of the “AIR BAG” warning lamp.
The Diagnosis mode allows the technician to locate and inspect the malfunctioning part.
The mode applications for the “AIR BAG” warning lamp and CONSULT-II are as follows:
HOW TO PERFORM TROUBLE DIAGNOSES FOR QUICK AND ACCURATE REPAIR
A good understanding of the malfunction conditions can make troubleshooting faster and more accurate.
In general, each customer feels differently about a malfunction. It is important to fully understand the symp-
toms or conditions for a customer complaint.
Information From Customer
WHAT - Vehicle model
WHEN - Date, Frequencies
WHERE - Road conditions
HOW - Operating conditions, Symptoms
Preliminary Check
Check that the following parts are in good order.
Battery (Refer to SC-4, "How to Handle Battery" .)
Fuses (Refer to SRS-12, "Schematic" .)
System component-to-harness connections
User mode Diagnosis mode Display type
“AIR BAG” warning lamp X X ON-OFF operation
CONSULT-II — X Monitoring
SRS-22
TROUBLE DIAGNOSIS
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Air bag warning lamp examples
“AIR BAG” warning lamp operation-User mode- SRS condition Reference item
No malfunction is detected.
No further action is necessary.—
The system is malfunctioning and
needs to be repaired as indicated.Go to SRS-23, "
DIAGNOSTIC
PROCEDURE 2" with CONSULT-II
or SRS-34, "
DIAGNOSTIC PROCE-
DURE 6" without CONSULT-II.
Air bag is deployed.
Seat belt pre-tensioner is deployed.Go to SRS-54, "
COLLISION DIAG-
NOSIS" .
Air bag diagnosis sensor unit is mal-
functioning.
Air bag power supply circuit is mal-
functioning.
Air bag warning lamp circuit is mal-
functioning.Go to SRS-39, "
Trouble Diagnosis:
“AIR BAG” Warning Lamp Does Not
Tu rn O ff" .
Air bag diagnosis sensor unit is mal-
functioning.
Air bag warning lamp circuit is mal-
functioning.Go to SRS-40, "
Trouble Diagnosis:
“AIR BAG” Warning Lamp Does Not
Tu rn O n" .
SHIA0 011 E
SHIA0012E
SHIA0013E
SHIA0014E
TROUBLE DIAGNOSIS
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Trouble Diagnosis: “AIR BAG” Warning Lamp Does Not Turn OffEHS001V6
DIAGNOSTIC PROCEDURE 7
1. CHECK CONDITION OF AIR BAG MODULE
Inspect for any deployed air bag modules or seat belt pre-tensioners.
Are any air bag modules or seat belt pre-tensioners deployed?
Yes >> Refer to SRS-54, "COLLISION DIAGNOSIS" .
No >> GO TO 2.
2. CHECK THE AIR BAG FUSE
Check 10A fuse [No. 1, located in the fuse block (J/B)].
Refer to PG-4, "
POWER SUPPLY ROUTING CIRCUIT" .
OK or NG
OK >> GO TO 4.
NG >> GO TO 3.
3. CHECK AIR BAG FUSE AGAIN
Replace 10A fuse [No. 1, located in the fuse block (J/B)] and turn ignition switch ON.
Does the fuse blow again?
Yes >> Repair harness.
No >> Inspection End.
4. CHECK AIR BAG DIAGNOSIS SENSOR UNIT
Connect CONSULT-II and touch “START”.
Is
“AIR BAG” displayed on CONSULT-II?
Yes >> GO TO 5.
No >> Visually inspect the air bag diagnosis sensor unit har-
ness connections. If the connections are OK, replace
the air bag diagnosis sensor unit. Refer to SRS-52,
"Removal and Installation" .
5. CHECK HARNESS CONNECTION
Check for loose connections between the combination meter and the air bag diagnosis sensor unit.
OK or NG
OK >> Replace air bag diagnosis sensor unit. Refer to SRS-52, "Removal and Installation" .
NG >> Properly connect the combination meter and air bag diagnosis sensor unit harness connectors. If
“AIR BAG” warning lamp still does not turn off, replace the wiring harness.
BCIA0030E