198 Controls in detailDriving systems1Sets current or higher speed
2Sets current or lower speed
3Cancels cruise control
4Resumes at last set speed
Setting current speed
Accelerate or decelerate to the desired
speed.
Briefly lift1 or depress2 the cruise
control lever.
The current speed is set.
Remove your foot from the accelerator
pedal.
Cruise control is activated.
Canceling cruise control
There are several ways to cancel cruise
control:
Step on the brake pedal.
Cruise control is canceled. The last
speed set is stored for later use.
or
Briefly push the cruise control lever to
position3.
Cruise control is canceled. The last
speed set is stored for later use.The cruise control is automatically can-
celled, when
the vehicle speed is below 20 mph
(30 km/h)
ESP
® is in operation or switched off
with the ESP switch (
page 83)
you move the gear selector lever to
positionN while driving
iOn uphill or downhill grades, cruise
control may not be able to maintain the
set speed. Once the grade eases, the
set speed will be resumed.
!However, the gear selector lever
should not be moved to positionN
while driving, except to coast when the
vehicle is in danger of skidding (e.g. on
icy roads).iDepressing the accelerator pedal does
not deactivate the cruise control. After
brief acceleration (e.g. for passing), the
cruise control will resume the last
speed set.
The last stored speed is canceled when
you turn off the engine.
208 Controls in detailUseful featuresTele Aid
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock, and
more.The Tele Aid system
(Tele
matic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
Roadside Assistance
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the audio system or on the multifunc-
tion steering wheel. To raise, turn the rota-
ry volume control on the audio system
clockwise or press buttonæ on the
multifunction steering wheel. To lower,
turn the rotary volume control on the audio
system control counterclockwise or pressbuttonç on the multifunction steering
wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
¡button. Failure to complete either
of these steps will result in a system
that is not activated.
If you have any questions regarding ac-
tivation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-881-6611 (in Canada).
iThe SOS button is located above the in-
side rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located in the center storage compart-
ment (
page 201).
!The Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the Tele
Aid system may not function and if this
occurs, assistance must be summoned
by other means.
210 Controls in detailUseful featuresOnce the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Connecting call
appears in the multifunction display. When
the connection is established, the mes-
sage
Call connected
appears in the multi-
function display. All information relevant to
the emergency, such as the location of the
vehicle (determined by the GPS satellite lo-
cation system), vehicle model, identifica-
tion number and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the acci-
dent provided they can speak to an
occupant of the vehicle.The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenteriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the
Response Center.
Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
Call failed!
appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be sum-
moned by other means.
211 Controls in detail
Useful features
Initiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover will open.
Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.
Wait for a voice connection to the
Response Center.
Close cover1 after the emergency
call is concluded.Roadside Assistance button •
The Roadside Assistance button• is
located in the center armrest cover.
1Roadside Assistance button•
Open the center storage compartment
(page 201).
Press and hold the button1 (for long-
er than 2 seconds)
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message Connecting call
will appear in the
multifunction display.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.
212 Controls in detailUseful featuresWhen the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance
Manual for more information.These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire are ob-
tainable.iThe indicator lamp in the Roadside
Assistance button• remains illumi-
nated in red for approximately
10 seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button¡).
See system self-check (
page 209) if
the indicator lamp does not come on in
red or stays on longer than approxi-
mately 10 seconds.
If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside
Assistance call (e.g. the relevant cellu-
lar phone network is not available). The
message
Call failed!
appears in the
multifunction display.
Roadside Assistance calls can be ter-
minated using the ìbutton on the
multifunction steering wheel.
213 Controls in detail
Useful features
Information button ¡
The Information button¡ is located in
the center armrest cover.
1Information button¡
Open the center storage compartment
(page 201).
Press and hold the button1 (for long-
er than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display.When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after switching
on the ignition (together with the SOS
button and the Roadside Assistance
button•).
See system self-check (
page 209) if
the indicator lamp does not come on in
red or stays on longer than approxi-
mately 10 seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and no voice connection to the
Response Center was established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Call failed!
ap-
pears in the multifunction display.
Information calls can be terminated us-
ing the ìbutton on the multifunc-
tion steering wheel.
214 Controls in detailUseful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an Emergency call is still possible. In
this case, the Emergency call will take pri-
ority and override all other active calls.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is currently
not active, and may not initiate a call.
Visit your Mercedes-Benz Center and
have the system checked or contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-881-6611 (in Canada) as soon
as possible.
iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Emergency calls can only be termi-
nated by a Response Center or
Customer Assistance Center represen-
tative, whereas Roadside Assistance
and Information calls can also be termi-
nated by pressing button ì on the
multifunction steering wheel.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-881-6611 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-888-881-6611
in Canada.
215 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-881-6611 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s Tele
Aid system. Once the vehicle is locat-
ed, the Response Center will contact
the local law enforcement and you. The
vehicle’s location will only be provided
to law enforcement.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
Connecting call
will appear in
the multifunction display to indicate re-
ceipt of the door unlock command.
Once the vehicle is unlocked,
a Response Center specialist may at-
tempt to establish voice contact with
the vehicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center. See
anti-theft alarm system (
page 90)
and tow-away alarm (
page 92).