207 Controls in detail
Useful features
Information button¡
Located below the center armrest cover is
the Information button¡.
Press and hold the button (for longer
than two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE
appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest Mercedes-Benz Light
Truck Center or Mercedes-Benz USA prod-
ucts and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel.
i
The indicator lamp in the Information
button¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after switching on igni-
tion (together with the SOS button and
the Roadside Assistance button•).
See system self-check (page 203)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel.
208 Controls in detail
Useful features
Call priority
The Tele Aid system processes calls using
the following priority.
Automatic emergency – First priority
Manual emergency – Second priority
Roadside Assistance – Third priority
Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard and the ap-
propriate indicator lamp will flash.
If certain information such as vehicle iden-
tification number or customer information
is not available, the operator may need to
retransmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the
appropriate indicator lamp will stop flash-
ing. The COMAND system operation will
resume.If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an Emergency call is still possible. In
this case, the Emergency call will take pri-
ority and override all other active calls.
!
If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit an
Mercedes-Benz Light Truck Center and
have the system checked or contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
i
The indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer
Assistance Center representative, ex-
cept Roadside Assistance and
Information calls, which can also be
terminated by pressing buttont on
the multifunction steering wheel.
209 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and press
the tailgate lock for minimum of
20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED
appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!
If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.
i
When a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
gaged) will continue to run. The display
in the instrument cluster is available for
use and spoken commands are only
available by pressing the RPT button on
the COMAND unit. A pop-up window
will appear in the COMAND display to
indicate that a Tele Aid call is in
progress.
210 Controls in detail
Useful features
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
devices, for example garage door openers,
gate openers, or other devices compatible
with HomeLink
® or some other systems.
You can program the signal transmitter
buttons.
i
The remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist will at-
tempt to establish voice contact with
the vehicle occupants.
If the tailgate lock was pressed for
more than 20 seconds before door un-
lock authorization was received by the
Response Center, you must wait
15 minutes before pressing the tailgate
lock again.
222 Operation
Driving instructions
After hard braking, it is advisable to drive
on for some time, rather than immediately
park, so the air stream will cool down the
brakes faster.
Driving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the oper-
ating temperature has been reached.
When starting off on a slippery surface, do
not allow a drive wheel to spin for an ex-
tended period with the ESP switched off.
Doing so may cause serious damage to the
drivetrain which is not covered by the
Mercedes-Benz Limited Warranty.
To ensure sufficient traction during
off-road driving, activate differential locks
as needed (
page 161).
Parking
Warning!G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.
!
When driving down long and steep
grades, relieve the load on the brakes
by selecting gear range3,2, or1 on
the automatic transmission to use the
engine’s braking power (
page 154).
This helps prevent overheating of the
brakes and reduces brake pad wear.
Warning!G
Do not park this vehicle in areas where com-
bustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
To reduce the risk of personal injury as a re-
sult of vehicle movement, before
turning off
the engine and leaving the vehicle always:
Keep right foot on brake pedal.
Pull the parking brake lever up as many
notches as possible.
Move the selector lever to positionP.
Slowly release brake pedal.
When parked on an incline, turn front
wheel towards the road curb.
228 Operation
Driving instructions
Read this chapter carefully before you be-
gin off-road travel.
Familiarize yourself with the vehicle char-
acteristics and gear changing before you
attempt any difficult terrain off-road driv-
ing. We recommend that you start out with
easy off-road travel.Special driving features for off-road
driving
The following driving features are available
for specific kind of operation:
ABS (page 80)
ESP (page 84)
4-ETS (page 83)
Differential lock (page 159)
Transfer case (page 157)
Off-road driving rules
Engage the transfer case in position
LOW before driving under off-road con-
ditions (
page 157).
If necessary activate differential locks
(
page 161).
The ABS, BAS and ESP are switched off
automatically when the differential
locks are activated.
Fasten items being carried as securely
as possible (
page 192).
Never let the vehicle roll backwards in idle.
You may lose control of the vehicle if you
use only the brake.
Sand, dirt, mud and other material having
friction property can cause exceptional wear
and tear as well as brake failure.
Have the brakes checked for dirt build-up
and cleaned. There is otherwise a risk that
full braking power may not be available in an
emergency.i
Whenever driving in off-road mode, we
recommend:
Keeping doors, tailgate, windows
and tilt/sliding sunroof closed.
Switching cruise control off.
!
Observe the following during off-road
driving:
Adjust vehicle speed to condition of
terrain. The more uneven, rutty, and
steeper the terrain, the lower the
speed should be. Drive through wa-
ter slowly at an even speed, avoid-
ing a bow wave.
Be especially careful when driving
in unknown territory. It may be nec-
essary to get out of the vehicle and
scout the path you intend to take.
Watch out for obstacles, such as
rocks, holes, tree stumps, and ruts.
232 Operation
Driving instructions
Comply with the warnings
(
page 227) and rules for off-road
driving (
page 228).
Switch off the exterior lamps as well as
the climate control.
Select gear range2 or1 on the auto-
matic transmission (
page 154).
Enter the water only at a shallow spot,
driving at walking speed.
Do not stop vehicle while immersed in
water, and do not shut off the engine.
There is a very high level of driving re-
sistance in water. The surface is slip-
pery and may not be firm, making
pulling away in water difficult and dan-
gerous.
Clean mud off the tire tread after driv-
ing through water.
To dry the brakes, apply pressure to the
brake pedal several times after leaving
the water.
Crossing obstacles!
Never accelerate before driving into
the water. The bow wave could force
water into the engine and auxiliary
equipment, thus damaging them.
!
If possible, use the assistance of a sec-
ond person outside the vehicle to scout
the path you intend to take and check
for adequate ground clearance when
you cross obstacles with your vehicle.
The person assisting you outside the
vehicle should always be a safe dis-
tance away from the vehicle and posi-
tioned so that he or she cannot get hurt
in case of any unexpected vehicle
movement.
After off-road driving or crossing obsta-
cles, inspect vehicle for any damage,
especially vehicle underbody and sus-
pension components. Failure to do so
can adversely affect the vehicle’s fu-
ture performance, including increased
chance of an accident.
233 Operation
Driving instructions
Check the vehicle clearance before
crossing obstacles.
Comply with the warnings
(
page 227) and rules for off-road
driving (
page 228).
Select gear range1 on the automatic
transmission (
page 154).
Cross obstacles (e.g. tree stumps or
big rocks) very slowly by aiming one of
the front wheels at the center of the ob-
stacle, and repeat same with the rear
wheel.Ruts
Check the vehicle clearance before
driving in ruts.
Comply with the warnings
(
page 227) and rules for off-road
driving (
page 228).
Select gear range1 on the automatic
transmission (
page 154).
Drive slowly next to the ruts rather than
through them if at all possible.
!
Special attention is needed when you
cross obstacles on a steep incline.
The vehicle could slide sideways as a
result of its possible slanted position
which in turn may result in the vehicle
tipping or rolling over.
!
A number of off-road tracks or other by-
roads have deep ruts. If the vehicle
does not have enough ground clear-
ance:
it could be damaged
the underside of the vehicle may
come down on a surface and re-
main stuck
After off-road driving or crossing obsta-
cles, inspect vehicle for any damage,
especially vehicle underbody and sus-
pension components. Failure to do so
can adversely affect the vehicle’s fu-
ture performance, including increased
chance of an accident.