146 Controls in detailControl systemOperational readiness of CD changer
If a CD changer has been installed in the
system, it can be operated from the
COMAND system key pad located in the
center dashboard. A loaded magazine
must be installed for CD playing.Loading/unloading the CD magazine
The CD changer is located behind the cov-
er on the left hand side in the trunk.
Remove the CD changer cover.
Slide the CD changer door to the right
and press the eject button g.
The magazine is ejected.
1CD
2CD changer
3CD tray
4CD magazine
Remove the magazine 4 and com-
pletely pull out the CD tray 3.
Place the CD 1 in the recess of the
tray 3, label side up.
Push the tray 3 into the magazine 4
in the direction shown by the arrow.
Push the magazine 4 into the CD
changer2 in the direction shown by
the arrow and close the CD changer
door.
Warning!
G
The CD changer is a Class 1 laser product.
There is a danger of invisible laser radiation
if the cover is opened or damaged.
Do not remove the cover. The CD changer
does not contain any parts which can be ser-
viced by the user. For safety reasons, have
any service work which may be necessary
performed only by qualified personnel.
iCDs which have been inserted improp-
erly or are unreadable will not be
played.
147 Controls in detail
Control system
TEL menu*
You can use the functions in the
TEL
menu
to operate your telephone, provided it is
connected to a hands-free system and
switched on.
Switch on the telephone and COMAND.
Press buttonè orÿ on the
steering wheel repeatedly until you see
the
TEL
menu in the multifunction dis-
play.Which messages will appear in the multi-
function display field depends on whether
your telephone is switched on or off:
If the telephone is off, the message in
the multifunction display is:
TEL OFF
.
If the telephone is on:
The telephone will then search for a
network. During this time the multi-
function display reads
NO SERVICE
.
As soon as the telephone has found a
network,
READY
is indicated in the mul-
tifunction display.
The standby message indicates that your
telephone is ready for use and you can op-
erate it using the control system.
Warning!
G
A driver’s attention to the road and traffic
conditions must always be his/her primary
focus when driving. For your safety and the
safety of others, we recommend that you
pull over to a safe location and stop before
making or taking a telephone call. If you
choose to use the telephone while driving,
please use the hands-free device and only
use the telephone when weather, road and
traffic conditions permit.
Some jurisdictions prohibit the driver from
using a cellular telephone while driving a ve-
hicle.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or
personal injury.
243 Controls in detail
Useful features
Emergency calls
An emergency call is initiated
automatically following an accident in
which the emergency tensioning devices
(ETDs) or air bags deploy.
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See (
page 244) for
instructions on initiating an emergency call
manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
CONNECTING CALL
appears in the multifunction display and
the audio system is muted. When the con-
nection is established, the message
CALL
CONNECTED
appears in the multifunction
display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the acci-
dent provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection,
and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenteriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the
Response Center.
Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
CALL FAILED
appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be sum-
moned by other means.
245 Controls in detail
Useful features
Roadside Assistance button•
Press and hold the button • (for
longer than 2 seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
CONNECTING
CALL
will appear in the multifunction
display and the audio system is muted.
When the connection is established, the
message CALL CONNECTED
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance
Manual for more information.
Sign and Drive services (only available in
the USA): Services such as jump start, a
few gallons of fuel or the replacement of a
flat tire with the vehicle spare tire are ob-
tainable.
iThe indicator lamp in the Roadside
Assistance button• remains illumi-
nated in red for approximately
10 seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button¡).
See system self-check (
page 242)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp in the Roadside
Assistance button• is flashing con-
tinuously and no voice connection to
the Response Center was established,
the Tele Aid system could not initiate a
Roadside Assistance call (e.g. the rele-
vant cellular phone network is not
available). The message CALL FAILED
appears in the multifunction display.
Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel or the re-
spective button for ending a telephone
call on the COMAND head unit.
246 Controls in detailUseful featuresInformation button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold the button ¡ (for
longer than 2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
CONNECTING CALL
will appear
in the multifunction display.
When the connection is established, the
message
CALL CONNECTED
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after switching
on the ignition (together with the SOS
button and the Roadside Assistance
button•).
See system self-check (
page 242)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and no voice connection to the
Response Center was established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
CALL FAILED
ap-
pears in the multifunction display.
247 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an emergency call is still possible. In
this case, the emergency call will take pri-
ority and override all other active calls. Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel or the respective
button for ending a telephone call on
the COMAND head unit.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit an
Mercedes-Benz Center and have the
system checked or contact the
Response Center at 1-800-756-9018
(in the USA) or 1-888-923-8367
(in Canada) as soon as possible.
iThe indicator lamp in the respective
button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer
Assistance Center representative
except Roadside Assistance and
Information calls, which can also be
terminated by pressing buttont on
the multifunction steering wheel or the
respective button for ending a
telephone call on the COMAND head
unit.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.
249 Controls in detail
Useful features
Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
Garage door opener
The integrated remote control is capable of
operating up to three separately controlled
devices. It provides a convenient way to re-
place up to three hand-held remote con-
trols used to operate devices such as
garage door openers, gate openers, or oth-
er devices compatible with HomeLink
® or
some other systems.
Before the integrated remote control can
be used, it must be programmed to the ga-
rage door opener, gate operator or other
device you wish to operate. See the follow-
ing instructions for programming informa-
tion.
Interior rear view mirror with integrated re-
mote control1Indicator lamp
2 3 4Signal transmitter button
Needed for programming (not part of vehi-
cle equipment):
5Hand-held remote control of ga-
rage door opener, gate operator
or other device
6Hand-held remote control but-
ton
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center. See
anti-theft alarm system (
page 85)
and tow-away alarm (
page 87).
255 Controls in detail
Useful features
Programming tips
If you are having difficulty programming
the integrated remote control, here are
some helpful tips:
Check the frequency of the hand-held
remote control5 (typically located on
the reverse side of the remote). The in-
tegrated remote control is compatible
with radio-frequency devices operating
between 288-399 MHz.
Put a new battery in the hand-held re-
mote control5. This will increase the
likelihood of the hand-held remote con-
trol sending a faster and more accurate
signal to the integrated remote control.
While performing step 3, hold the
hand-held remote control6 at differ-
ent lengths and angles from the signal
transmitter button (2, 3 or4) you
are programming. Attempt varying an-
gles at the distance of 2 to 5 inches
(5 to 12 cm) away or the same angle at
varying distances.
If another hand-held remote control is
available for the same device, try the
programming steps again using that
other hand-held remote control. Make
sure new batteries are in the hand-held
remote control before beginning the
procedure.
Straighten the antenna wire from the
garage door opener assembly. This
may help improve transmitting and/or
receiving signals.iCertain types of garage door openers
are incompatible with the integrated
remote control. If you should experi-
ence further difficulties with program-
ming the integrated remote control,
contact an authorized Mercedes-Benz
Center, or call Mercedes-Benz
Customer Assistance Center (in the
USA only) at 1-800-FOR-MERCedes, or
Customer Service (in Canada) at
1-800-387-0100.
iUSA only:
This device complies with Part 15 of
the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any
interference received, including
interference that may cause
undesired operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.