270 Controls in detail
Useful features
Information button¡
The Information button¡ is located
below the center armrest cover.
Open the storage compartment under
the center armrest (
page 257).
Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call will appear
in the multifunction display.
When the connection is established, the
message
Call connected appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
i
While the call is connected, you can
change to the navigation menu by
pressing NAVI button on the audio sys-
tem or COMAND* System.
i
The indicator lamp in the Information
button¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after switching
on the ignition (together with the
SOS button and the Roadside
Assistance button•).
See system self-check (
page 266) if
the indicator lamp does not come on in
red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Call failed ap-
pears in the multifunction display.
272 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
appears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
i
The remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the
message
Connecting call will appear
in the multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist may
attempt to establish voice contact with
the vehicle occupants.
If the tailgate recessed handle was
pulled for more than 20 seconds
before door unlock authorization was
received by the Response Center, you
must wait 15 minutes before pulling
the tailgate recessed handle again.
290 Operation
Driving instructions
Passenger compartment
Driving abroad
Abroad, there is an extensive
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
an authorized Mercedes-Benz Center.Control and operation of radio
transmitters
COMAND*, radio and telephone*Telephones* and two-way radios
Radio transmitters, such as a portable
telephone or a citizens band unit should
only be used inside the vehicle if they are
connected to an antenna that is installed
on the outside of the vehicle.
Refer to the radio transmitter operation
instructions regarding use of an external
antenna.
Warning!G
Always fasten items being carried as
securely as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry
objects.
Warning!G
Please do not forget that your primary
responsibility is to drive the vehicle safely.
Only operate the COMAND (Cockpit
Management and Data System), radio or
telephone
1 if road, weather and traffic
conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet
(approximately 14 m) every second.
1Observe all legal requirements
Warning!G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system,
possibly resulting in an accident and
personal injury.
300 Operation
Engine compartment
If you see the message:
Observe waiting time
If engine is at operating temperature,
wait 5 minutes before repeating check
procedure.
If engine is not at operating tempera-
ture yet, wait 30 minutes before
repeating check procedure.
If you see the message:
Engine oil level
Not when engine on
Turn off the engine.
If the engine is at operating tempera-
ture, wait 5 minutes before checking
oil.
If the engine is not at operating temper-
ature yet, you must wait 30 minutes
before checking oil.If there is excess engine oil with the engine
at operating temperature, the following
message will appear:
Engine oil level
Reduce oil level
Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Center.
For more information on messages in the
multifunction display concerning engine
oil, see the “Practical hints” section
(
page 371) and (page 372).Adding engine oil
!
Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
!
Only use approved engine oils and oil
filters required for vehicles with
Maintenance System (U.S. vehicles) or
FSS (Canada vehicles). For a listing of
approved engine oils and oil filters,
refer to the Factory Approved Service
Products pamphlet in your vehicle
literature portfolio, or contact an
authorized Mercedes-Benz Center.
Using engine oils and oil filters of
specification other than those
expressly required for the Maintenance
System (U.S. vehicles) or FSS (Canada
vehicles), or changing of oil and oil filter
at change intervals longer than those
called for by the Maintenance System
(U.S. vehicles) or FSS (Canada
vehicles) will result in engine damage
not covered by the Mercedes-Benz
Limited Warranty.
301 Operation
Engine compartment
1Filler cap
Unscrew filler cap1 from filler neck.
Add engine oil as required. Be careful
not to overfill with oil.
Be careful not to spill any oil when adding.
Avoid environmental damage caused by oil
entering the ground or water.
Screw filler cap1 back on filler neck.
For more information on engine oil, see the
“Technical data” section (
page 436) and
(
page 437).
Transmission fluid level
The transmission fluid level does not need
to be checked. If you notice transmission
fluid loss or gear shifting malfunctions,
have an authorized Mercedes-Benz Center
check the transmission.
Coolant level
The engine coolant is a mixture of water
and anticorrosion/antifreeze. To check
the coolant level, the vehicle must be
parked on level ground and the engine
must be cool.
!
Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
371 Practical hints
What to do if …
Display symbolDisplay messagesPossible cause/consequencePossible solution
NUSA only:
At next gas station
add 1.0 qt engine oil
Canada only:
At next gas station
add 1.0 l engine oil
The engine oil level is too low.Add engine oil (page 300) and check
the engine oil level (
page 299).
Engine oil level
Stop, engine off!There is no oil in the engine. There is a
danger of engine damage.Carefully bring the vehicle to a halt as
soon as possible.
Turn off the engine.
Add engine oil (page 300) and check
the engine oil level (
page 299).
Engine oil level
Reduce oil levelYou have added too much engine oil.
There is a risk of damaging the engine or
the catalytic converter.Have oil siphoned or drained off.
Observe all legal requirements with
respect to its disposal.
Change engine oil
Visit workshopIt may be that there is water in the engine
oil.Have the engine oil checked.
379 Practical hints
What to do if …
Display symbolDisplay messagePossible cause/consequencePossible solution
KClose slid./pop-up
sunroofYou have opened the driver’s door with
the SmartKey removed from the starter
switch and the sliding portion of the
tilt/sliding sunroof open.Close the tilt/sliding sunroof
(
page 242).
JClose slid./pop-up
sunroofYou have opened the driver’s door with
the SmartKey removed from the starter
switch and the tilting portion of the
tilt/sliding sunroof open.Close the tilt/sliding sunroof
(
page 242).
LTele Aid malfunction.
Drive to workshopOne or more main functions of the Tele
Aid system* are malfunctioning.Have the Tele Aid system* checked by
an authorized Mercedes-Benz Center.
tFunction unavailableThis display appears if buttont
ors on the multifunction steering
wheel is pressed and the vehicle is not
equipped with a telephone*.
ÊTrunk openYou are attempting to drive with the trunk
open.Close the trunk.
WWasher fluid
please refillThe fluid level has dropped to
about1/3of total reservoir capacity.
Add washer fluid (page 304).
444 Technical terms
CAN system
(C
ontroller Area Network)
Data bus network serving to control
vehicle functions such as door locking
or windshield wiping depending on
vehicle settings and/or ambient
conditions.
Cockpit
All instruments, switches, buttons and
indicator/warning lamps in the
passenger compartment needed for
vehicle operation and monitoring.
Cold tire inflation pressure
(
page 331)
Collapsible tire
An especially compact spare tire that
must be inflated with a provided air
pump before using. It should only be
used to bring the vehicle to the nearest
service station.COMAND*
(C
ockpit Management and Data
System)
Information and operating center for
vehicle sound and communications
systems, including the radio and the
navigation system, as well as other
optional equipment (CD changer*,
telephone*, etc.).
Control system
The control system is used to call up
vehicle information and to change
component settings. Information and
messages appear in the multifunction
display. The driver uses the buttons on
the multifunction steering wheel to
navigate through the system and to
adjust settings.
Cruise control
Driving convenience system that
automatically maintains the vehicle
speed set by the driver.
Curb weight
(
page 332)DOT
(D
epartment of Transportation)
(
page 332)
Engine number
The number set by the manufacturer
and placed on the cylinder block to
uniquely identify each engine
produced.
Engine oil viscosity
Measurement for the inner friction
(viscosity) of the oil at different temper-
atures. The higher the temperature an
oil can tolerate without becoming thin,
or the lower the temperature it can
tolerate without becoming viscous, the
better the viscosity.
ESP
®
(Electronic Stability Program)
Improves vehicle handling and
directional stability.