authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
• Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
• Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as Motorcraft Detail Wash (ZC-3–A), which is
available from your authorized dealer.
• Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
• Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
• Always use a clean sponge or car wash mitt with plenty of water for
best results.
• Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
• It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
• Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time.
• Remove any exterior accessories, such as antennas, before entering a
car wash.
• Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
Exterior chrome
• Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash (ZC-3–A).
• Use Custom Brite Metal Cleaner (ZC-15), available from your
authorized dealer. Apply the product as you would a wax to clean
bumpers and other chrome parts; allow the cleaner to dry for a few
minutes, then wipe off the haze with a clean, dry rag.
• Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
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ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
• Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
• Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
• Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
that require cleaning and pressure rinse clean.
• Cover the highlighted areas to prevent water damage when cleaning
the engine.
• 3.0L DOHC engine
• Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
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INSTRUMENT PANEL AND CLUSTER LENS
Clean the instrument panel with a damp cloth, then with a clean, dry
cloth, or use Motorcraft Dash & Vinyl Cleaner (ZC-38-A).
• Avoid cleaners or polish that increase the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
Do not use chemical solvents or strong detergents when cleaning
the steering wheel or instrument panel to avoid contamination of
the airbag system.
• Be certain to wash or wipe your hands clean if you have been in
contact with certain products such as insect repellent and suntan
lotion in order to avoid possible damage to the interior painted
surfaces.
INTERIOR TRIM
• Clean the interior trim areas with a damp cloth, then with a clean, dry
cloth; you may also use Motorcraft Dash & Vinyl Cleaner (ZC-38-A).
• Do not use household or glass cleaners as these may damage the
finish.
INTERIOR
For fabric, carpets, cloth seats, safety belts and seats equipped with side
airbags:
• Remove dust and loose dirt with a vacuum cleaner.
• Remove light stains and soil with Motorcraft Professional Strength
Carpet & Upholstery Cleaner (ZC-54).
• If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover (ZC-14).
• If a ring forms on the fabric after spot cleaning, clean the entire area
immediately (but do not oversaturate) or the ring will set.
• Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
Do not use cleaning solvents, bleach or dye on the vehicle’s
safety belts, as these actions may weaken the belt webbing.
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BATTERY
Your vehicle is equipped with a
Motorcraft maintenance-free battery
which normally does not require
additional water during its life of
service.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
Note: Electrical or electronic accessories or components added to
the vehicle by the dealer or the owner may adversely affect
battery performance and durability.
Batteries normally produce explosive gases which can cause
personal injury. Therefore, do not allow flames, sparks or lighted
substances to come near the battery. When working near the battery,
always shield your face and protect your eyes. Always provide proper
ventilation.
When lifting a plastic-cased battery, excessive pressure on the
end walls could cause acid to flow through the vent caps,
resulting in personal injury and/or damage to the vehicle or battery.
Lift the battery with a battery carrier or with your hands on opposite
corners.
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• Add Motorcraft Premium Gold Engine Coolant or equivalent
meeting Ford specification WSS-M97B51-A1. Refer to Lubricant
specifications in this chapter.
Note: Use of Motorcraft Cooling System Stop Leak Pellets or an
equivalent product meeting Ford specification WSS-M99B37-B6, may
darken the color of Motorcraft Premium Gold Engine Coolant from
yellow to golden tan.
Note: When adding more than 1 quart (.95L) of coolant it is necessary
to use the coolant bleed valve. Failure to bleed the cooling system when
adding engine coolant may cause engine damage. Refer to the Cooling
section of the Workshop Manual .
• Do not add/mix an orange-colored, extended life coolant such
as Motorcraft Specialty Orange Engine Coolant, meeting Ford
specification WSS-M97B44-D, with the factory-filled coolant.
Mixing Motorcraft Specialty Orange Engine Coolant or any
orange-colored extended life product with your factory filled coolant
can result in degraded corrosion protection.
• A large amount of water without engine coolant may be added, in case
of emergency, to reach a vehicle service location. In this instance, the
cooling system must be drained and refilled with a 50/50 mixture of
engine coolant and distilled water as soon as possible. Water alone
(without engine coolant) can cause engine damage from corrosion,
overheating or freezing.
• Do not use alcohol, methanol, brine or any engine coolants
mixed with alcohol or methanol antifreeze (coolant). Alcohol
and other liquids can cause engine damage from overheating or
freezing.
• Do not add extra inhibitors or additives to the coolant. These
can be harmful and compromise the corrosion protection of the engine
coolant.
To reduce the risk of personal injury, make sure the engine is
cool before unscrewing the coolant pressure relief cap. The
cooling system is under pressure; steam and hot liquid can come out
forcefully when the cap is loosened slightly.
1. Before you begin, turn the engine off and let it cool.
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Octane recommendations
Your vehicle is designed to use
“Regular” unleaded gasoline with
pump (R+M)/2 octane rating of 87.
We do not recommend the use of
gasolines labeled as “Regular” that
are sold with octane ratings of 86 or lower in high altitude areas.
Do not be concerned if your engine sometimes knocks lightly. However, if
it knocks heavily under most driving conditions while you are using fuel
with the recommended octane rating, see your authorized dealer to
prevent any engine damage.
Fuel quality
If you are experiencing starting, rough idle or hesitation driveability
problems, try a different brand of unleaded gasoline. “Premium”
unleaded gasoline is not recommended for vehicles designed to use
“Regular” unleaded gasoline because it may cause these problems to
become more pronounced. If the problems persist, see your authorized
dealer.
It should not be necessary to add any aftermarket products to your fuel
tank if you continue to use high quality fuel of the recommended octane
rating. Aftermarket products could cause damage to the fuel system.
Repairs to correct the effects of using an aftermarket product in your
fuel may not be covered by your warranty.
Many of the world’s automakers approved the World-wide Fuel Charter
that recommends gasoline specifications to provide improved
performance and emission control system protection for your vehicle.
Gasolines that meet the World-wide Fuel Charter should be used when
available. Ask your fuel supplier about gasolines that meet the
World-wide Fuel Charter.
Cleaner air
Ford endorses the use of reformulated “cleaner-burning” gasolines to
improve air quality.
Running out of fuel
Avoid running out of fuel because this situation may have an adverse
effect on powertrain components.
If you have run out of fuel:
• You may need to cycle the ignition from off to on several times after
refueling, to allow the fuel system to pump the fuel from the tank to
the engine.
87 (R+M)/2 METHOD
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• The indicator may come on. For more information on the “check
engine” or the “service engine soon” indicator, refer to Warning lights
and chimes in the Instrument Cluster chapter.
ESSENTIALS OF GOOD FUEL ECONOMY
Measuring techniques
Your best source of information about actual fuel economy is you, the
driver. You must gather information as accurately and consistently as
possible. Fuel expense, frequency of fill-ups or fuel gauge readings are
NOT accurate as a measure of fuel economy. We do not recommend
taking fuel economy measurements during the first 1,000 miles (1,600
km) of driving (engine break-in period). You will get a more accurate
measurement after 2,000 miles-3,000 miles (3,000 km–5,000 km).
Filling the tank
The advertised fuel capacity of the fuel tank on your vehicle is equal to
the rated refill capacity of the fuel tank as listed in the Refill capacities
section of this chapter.
The advertised capacity is the amount of the indicated capacity and the
empty reserve combined. Indicated capacity is the difference in the
amount of fuel in a full tank and a tank when the fuel gauge indicates
empty. Empty reserve is the small amount of fuel remaining in the fuel
tank after the fuel gauge indicates empty.
The amount of usable fuel in the empty reserve varies and should
not be relied upon to increase driving range. When refueling your
vehicle after the fuel gauge indicates empty, you might not be
able to refuel the full amount of the advertised capacity of the
fuel tank due to the empty reserve still present in the tank.
For consistent results when filling the fuel tank:
• Turn the engine/ignition switch to the off position prior to refueling,
an error in the reading will result if the engine is left running.
• Use the same filling rate setting (low — medium — high) each time
the tank is filled.
• Allow no more than two automatic click-offs when filling.
• Always use fuel with the recommended octane rating.
• Use a known quality gasoline, preferably a national brand.
• Use the same side of the same pump and have the vehicle facing the
same direction each time you fill up.
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