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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or
36,000 miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that
is different in brand, size or appearance from the road tires and wheels
and can be one of three types:
1.T-type mini-spare:This spare tire begins with the letter “T” for tire
size and may have “Temporary Use Only” molded in the sidewall
2.Full-size dissimilar spare with label on wheel:This spare tire has
a label on the wheel that states: “THIS TIRE AND WHEEL FOR
TEMPORARY USE ONLY”
When driving with one of the dissimilar spare tires listed above,do not:
•Exceed 50 mph (80 km/h)Load the vehicle beyond maximum vehicle
load rating listed on the Safety Compliance Label
•Use snow chains on the end of the vehicle with the dissimilar spare
tire
•Use more than one dissimilar spare tire at a time
•Use commercial car washing equipment
•Try to repair the dissimilar spare tire
Use of one of the dissimilar spare tires listed above at any one wheel
location can lead to impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
It is not recommended that the vehicle be operated in 4WD modes with
a temporary emergency spare tire. If 4WD operation is necessary, do not
operate above speeds of 10 mph (16 km/h) or for distances above 50
miles (80 km).
3.Full-size dissimilar spare without label on wheel
When driving with the full-size dissimilar spare tire/wheel,do not:
•Exceed 70 mph (113 km/h)
•Use more than one dissimilar spare tire/wheel at a time
•Use commercial car washing equipment
•Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
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The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-Wheel driving capability (if applicable)
•Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Full-size Matching Spare Tire/Wheel Information
This spare tire/wheel will match the road tire/wheel. When driving with
the full size matching spare tire/wheel, do not exceed 70 mph (113 km/h).
It is intended for temporary use only. This means if you need to use it,
you should replace it as soon as possible.
Location of the spare tire and tools
If your vehicle is equipped with a spare tire, jack and associated tools,
refer to the following table for their locations:
Tool Location
Spare tire (pick-up
trucks only)Under the vehicle, just forward of the rear bumper
Jack Regular cab, Super Cab without rear bench seat
and Crew Cab: Fastened to floor pan behind
rearmost seat on passenger side
SuperCab with rear bench seat: Under rear bench
on passenger side
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Tool Location
Jack handle and lug
wrenchRegular cab: Fastened to floor behind front seat
Super Cab: Fastened to floor under rear seat
Crew Cab: Fastened to floor behind rear seat
Key, spare tire lock In the glove box
Removing the spare tire (with spare tire carrier only)
1. The following tools are required to remove the spare tire:
•one handle extension and one
typical extension. To assemble,
align button with hole and slide
parts together. To disconnect,
depress button and pull apart.
•one wheel nut wrench. Slide over
square end of jack handle.
•Vehicles equipped with dual
rear wheels,insert the lug
wrench extension into the lug
wrench to reach the lug nuts.
2. Attach the spare tire lock key (A)
to the jack handle (B).
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3. Remove the jack, jack handle, lug wrench and spare tire from the
stowage locations.
4. Use the tip of the lug wrench to remove any wheel trim.
5. Loosen each wheel lug nut one-half turn counterclockwise but do not
remove them until the wheel is raised off the ground.
When one of the rear wheels is off the ground, the transmission
alone will not prevent the vehicle from moving or slipping off the
jack, even if the transmission is in P (Park) (automatic transmission)
or R (Reverse) (manual transmission). To prevent the vehicle from
moving when you change the tire, be sure that the parking brake is set
and the diagonally opposite wheel is blocked.
If the vehicle slips off the jack, you or someone else could be
seriously injured.
The following steps apply to F–250/F–350 Single Rear Wheel
(SRW) vehicles only (unless otherwise noted):
6. Insert the hooked end of the jack
handle into the jack and use the
handle to slide the jack under the
vehicle.
7. Position the jack according to the
following guides:
•Front (4x2)
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