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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
²24±hours, seven days a week
²for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
²a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
²battery jump start
²
lock-out assistance (key replacement cost is the customer's responsibility)
²fuel delivery ± Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle.
²winch out ± available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
²towing ± Ford/Mercury/Lincoln eligible vehicle towed to a
Ford/Mercury/Lincoln dealer within 35 miles (56.3 km) of the
disablement location or to the Nearest Qualified Ford/Mercury/Lincoln
dealer. If a member requests to be towed to a Ford/Mercury/Lincoln
dealer more than 35 miles (56.3 km) from the disablement location,
the member shall be responsible for any mileage costs in excess of 35
miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the Nearest Qualified Ford/Mercury/Lincoln Dealer. If
the trailer is disabled, but the towing vehicle is operational, the trailer
does not qualify for any roadside services.
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Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
6 20A Liftglass release motor, Door
unlock/lock
7 15A Trailer stop/turn
8 15A Ignition switch power, PATS
9 2A 6R TCM/PCM (Ignition
RUN/START), Fuel pump relay
10 5A Front wiper RUN/ACC relay in
PDB
11 5A Radio start
12 5A Rear wiper motor RUN/ACC,
Trailer battery charge relay in
PDB, Radio
13 15A Heated mirror, Rear defrost
indicator
14 20A Horn
15 10A Reverse lamps
16 10A Trailer reverse lamps
17 10A RCM, PAD lamp, OCS module
18 10A Reverse park aid, IVD switch,
IVD, 4x4 module, 4x4 switch,
Heated seat switches, Compass,
Electrochromatic mirror, AUX
climate control
19 Ð Not used
20 10A Manual climate, DEATC, Brake
shift
21 Ð Not used
22 15A Brake switch, Stop lamps, Turn
lamps
23 15A Power mirrors, Interior lamps,
Puddle lamps, Battery saver,
Instrument illumination, Homelink
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When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
²Towing a trailer
²Driving vehicles equipped with a camper body
²Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Stopping and securing the vehicle
1. If you get a flat tire while driving,
do not apply the brake heavily;
instead, gradually decrease your
speed. Hold the steering wheel
firmly and slowly move to a safe
place on the side of the road.
2. Park on a level surface, activate
the hazard flashers and set the
parking brake.
3. Place gearshift lever in P (Park)
and turn engine OFF.
When one of the rear wheels is off the ground, the transmission
alone will not prevent the vehicle from moving or slipping off the
jack, even if the transmission is in P (Park).
Note:Passengers should not remain
in the vehicle when the vehicle is
being jacked.
4. Block the wheel that is diagonally
opposite of the flat tire using the
wheel chock provided with your
vehicle.
Location of the spare tire and tools
Note:If your vehicle is equipped with the tire pressure monitoring
system (TPMS), the system indicator light will illuminate when the spare
is in use. To restore the full functionality of the TPMS system, all road
wheels equipped with the tire pressure monitoring sensors must be
mounted on the vehicle
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If your vehicle is equipped with TPMS, have a flat tire serviced by an
authorized dealer in order to prevent damage to the TPMS sensor, refer
toChanging tires with TPMSin theTires, Wheels and Loading
chapter. Replace the spare tire with a road tire as soon as possible.
The spare tire and tools for your vehicle are stowed in the following
locations:
Tool Location
Spare tire Under the vehicle, just in front of
the rear bumper. The spare tire
winch drive nut is located at the
rear center of the cargo area
under a lid.
Jack, lug nut wrench, jack handle,
wheel chockBehind the rear seat under the
carpeted floor lid in the cargo
floor. The tools are located in a
bag attached to the jack.
Removing the jack and tools
1. Open liftgate and remove the
carpeted floor lid, then the jack.
2. Unscrew the wing bolt to detach
the tether from the jack.
3. Turn jack screw eyelet
counterclockwise and remove the
jack from the bracket.
4. Remove the tools from the
provided bag.
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3. Turn the wrench
counterclockwise until the tire is
lowered to the ground and the cable
has slack. When turning the wrench,
make sure that it does not scuff the
kick plate.
4. Slide the tire rearward, lift one
side and remove the retainer from
the spare tire.
Changing the spare tire
To prevent the vehicle from moving when you change a tire, be
sure the parking brake is set, then block the wheel that is
diagonally opposite (other end of the vehicle) to the tire being
changed.
If the vehicle slips off the jack, you or someone else could be
seriously injured.
Do not attempt to change a tire on the side of the vehicle close
to moving traffic. Pull far enough off the road to avoid the
danger of being hit when operating the jack or changing the wheel.
1. Use the tip of the lug wrench to
remove the beauty cap by twisting
the tip under the cap. On
5±passenger vehicles, the carpeted
floor lid can be used as a kneeling
pad.
2. Loosen each wheel lug nut by half
a turn, but do not remove them
until the wheel is raised off the
ground.
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3. Assemble the jack handle
extension on the lug nut wrench by
sliding the square end of the jack
handle through the plastic grommet
on the lug nut wrench and into the
square hole on the other side.
4. Position the jack according to the
illustrated guides and turn the jack
handle clockwise until the tire is a
maximum of 1 inch (25 mm) off the
ground.
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To lessen the risk of
personal injury, do not put
any part of your body under the
vehicle while changing a tire. Do
not start the engine when your
vehicle is on the jack. The jack is
only meant for changing the tire.
²Never use the front or rear
differential as a jacking point.
5. Remove the lug nuts with the lug wrench.
6. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts, cone side in, until the wheel is
snug against the hub. Do not fully tighten the lug nuts until the wheel
has been lowered.
7. Lower the wheel by turning the jack handle counterclockwise.
8. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
Stowing the flat/spare tire
Note:Failure to follow spare tire stowage instructions may result in
failure of cable or loss of spare tire.
1. Lay the tire on the ground with the valve stem facing up, toward the
vehicle.
2. Slide the wheel partially under the vehicle and install the retainer
through the wheel center. Pull on the cable to align the components at
the end of the cable.
3. Turn the lug wrench clockwise until the tire is raised to its stowed
position underneath the vehicle. The effort to turn the jack handle
increases significantly and the spare tire carrier ratchets or slips when
1
4 3
2 5
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the tire is raised to the maximum tightness. Tighten to the best of your
ability, to the point where the ratchet/slip occurs, if possible. The spare
tire carrier will not allow you to overtighten. If the spare tire carrier
ratchets or slips with little effort, take the vehicle to your authorized
dealer for assistance at your earliest convenience.
4. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
5. If your vehicle is equipped with a spare tire lock and key, be sure to
install the spare tire lock into the bumper drive tube with the spare tire
lock key and jack handle.
6. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, perscheduled maintenance information),
or at any time that the spare tire is disturbed through service of other
components.
Re-stowing the jack and tools
1. Unblock the wheels.
2. Stow the wheel ornament (if removed) in a safe location in the vehicle
(such as the glove box or jack stowage compartment) so it will not
become damaged. Re-install the wheel ornament onto the wheel once the
tire is repaired or replaced.
3. Stow the jack and tools in their respective locations, making sure they
are fully secured so they do not rattle when you drive.
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque at 50±100 miles (80±160
km) after any wheel disturbance (rotation, flat tire, wheel removal, etc.).
Lug nut socket
size/Bolt sizeWheel lug nut torque*
lb.ft. N²m
Lug nut socket size:
3¤4º (19 mm) hex
Bolt size:1¤2x20100 135
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
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