Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine
GM parts, even if your insurance coverage does not pay
the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
7-13
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may call them at
1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you will notify
General Motors. Please call the Chevrolet Customer
Assistance Center at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and specifications for
GM transmissions, transaxles, and transfer cases.
7-14
Power (cont.)
Steering Fluid.............................................5-31
Windows....................................................2-12
Programmable Automatic Door Locks.................2-10
Q
Questions and Answers About Safety Belts.........1-11
R
Radios..........................................................3-58
Care of Your CD Player...............................3-86
Care of Your CDs........................................3-86
Radio with CD............................................3-60
Radio with Six-Disc CD................................3-72
Setting the Time..........................................3-60
Theft-Deterrent............................................3-84
Understanding Reception..............................3-85
Raising the Convertible Top..............................2-48
Rear Axle......................................................5-42
Rearview Mirrors.............................................2-27
Reclining Seatbacks.......................................... 1-4
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-35
Reduced Engine Power Light............................3-38
Remote Keyless Entry System............................ 2-5
Remote Keyless Entry System, Operation............ 2-6
Replacement Bulbs.........................................5-48Reporting Safety Defects
Canadian Government..................................7-14
General Motors...........................................7-14
United States Government............................7-13
Restraint System Check
Checking the Restraint Systems....................1-52
Replacing Restraint System Parts
After a Crash..........................................1-53
Retained Accessory Power (RAP)......................2-17
Roadside
Assistance Program....................................... 7-6
Rocking Your Vehicle to Get it Out....................4-28
Running the Engine While Parked.....................2-26
S
Safety Belt
Reminder Light............................................3-27
Safety Belts
Care of......................................................5-79
Driver Position............................................1-12
How to Wear Safety Belts Properly................1-12
Passenger Position......................................1-19
Questions and Answers About Safety Belts.....1-11
Safety Belt Extender....................................1-19
Safety Belt Use During Pregnancy.................1-18
Safety Belts Are for Everyone......................... 1-6
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 6-4
9
Tires.............................................................5-51
Aluminum or Chrome-Plated Wheels,
Cleaning.................................................5-82
Buying New Tires........................................5-60
Chains.......................................................5-66
Cleaning....................................................5-82
Different Size..............................................5-62
If a Tire Goes Flat.......................................5-67
Inflation - Tire Pressure................................5-57
Inspection and Rotation................................5-59
Tire Inflator Kit............................................5-68
Tire Sidewall Labeling..................................5-52
Tire Terminology and Definitions....................5-54
Uniform Tire Quality Grading.........................5-62
Wheel Alignment and Tire Balance.................5-63
Wheel Replacement.....................................5-64
When It Is Time for New Tires......................5-59
Towing
Recreational Vehicle.....................................4-35
Towing a Trailer..........................................4-35
Your Vehicle...............................................4-35
Traction
Control System (TCS).................................... 4-9
Control System Warning Light.......................3-32
Trailer
Recommendations.......................................4-47
Transmission
Fluid, Automatic...........................................5-20
Fluid, Manual..............................................5-22Transmission Operation, Automatic....................2-19
Transmission Operation, Manual........................2-21
Trip Odometer................................................3-26
Truck-Camper Loading Information....................4-34
Turn and Lane-Change Signals.......................... 3-7
Turn Signal/Multifunction Lever........................... 3-7
U
Understanding Radio Reception........................3-85
Uniform Tire Quality Grading............................5-62
Universal Home Remote System.......................2-30
Operation...................................................2-30
V
Vehicle
Control........................................................ 4-6
Damage Warnings........................................... iv
Loading......................................................4-29
Parking Your...............................................2-25
Symbols......................................................... iv
Vehicle Data Collection and Event
Data Recorders............................................. 7-9
Vehicle Identification
Number (VIN).............................................5-85
Service Parts Identification Label...................5-85
11