
g(OnStar®/Voice Recognition):If your vehicle has
the Radio with CD or Radio with Six-Disc CD audio
system, press this button to interact with the OnStar
system. See theOnStar
®System on page 2-45in this
manual for more information.
If your vehicle has the navigation system, press this
button to initiate voice recognition. See “Voice
Recognition” in the Navigation System manual for more
information. You may be able to interact with the
OnStar system using this button. See theOnStar
®
System on page 2-45in this manual for more
information.
1-6 (Preset Stations):Press this button to play stations
that are programmed on the radio preset pushbuttons.
The radio will only seek preset stations with a strong
signal that are in the selected band.
When a CD is playing, press this button to go to the
next track.
When a CD is playing in the six-disc CD changer, press
this button to go to the next available CD, if multiple
CDs are loaded.
+
u— (Volume):Press this button to increase or to
decrease the volume.+
tu— (Seek):Press either arrow to go to the
next or the previous radio station and stay there.
The radio will only seek stations with a strong signal
that are in the selected band.
When a CD is playing, press the minus sign to go to the
start of the current track, if more than 10 seconds have
played. Press the plus sign to go to the next track. If
either the minus or the plus button are pressed more than
once, the player will continue moving backward or
forward through the CD.
Press and hold the SEEK plus or minus button, until
you hear a beep. The CD will fast forward or fast reverse
through the CD. Press either button again to play the
passage.
If you have the navigation system, some of the audio
steering wheel controls work when a DVD is playing in
the navigation radio. See the Navigation System
manual for more information.
Radio Reception
You may experience frequency interference and static
during normal radio reception if items such as cellphone
chargers, vehicle convenience accessories, and external
electronic devices are plugged into the accessory power
outlet. If there is interference or static, unplug the item
from the accessory power outlet.
3-120

AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause
station frequencies to interfere with each other. For
better radio reception, most AM radio stations will boost
the power levels during the day, and then reduce
these levels during the night. Static can also occur when
things like storms and power lines interfere with radio
reception. When this happens, try reducing the treble on
your radio.
FM Stereo
FM stereo will give the best sound, but FM signals will
reach only about 10 to 40 miles (16 to 65 km). Tall
buildings or hills can interfere with FM signals, causing
the sound to fade in and out.
XM™ Satellite Radio Service
XM™ Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United States,
and in Canada (if available). Just as with FM, tall
buildings or hills can interfere with satellite radio signals,
causing the sound to fade in and out. In addition,
traveling or standing under heavy foliage, bridges,
garages, or tunnels may cause loss of XM signal for a
period of time. The radio may display NO XM SIGNAL to
indicate interference.
Cellular Phone Usage
Cellular phone usage may cause interference with your
vehicle’s radio. This interference may occur when
making or receiving phone calls, charging the phone’s
battery, or simply having the phone on. This interference
is an increased level of static while listening to the
radio. If static is received while listening to the radio,
unplug the cellular phone and turn it off.
Care of Your CDs
Handle CDs carefully. Store them in their original cases
or other protective cases and away from direct
sunlight and dust. The CD player scans the bottom
surface of the disc. If the surface of a CD is damaged,
such as cracked, broken, or scratched, the CD will
not play properly or not at all. If the surface of a CD is
soiled, take a soft, lint free cloth or dampen a clean, soft
cloth in a mild, neutral detergent solution mixed with
water, and clean it. Make sure the wiping process starts
from the center to the edge.
Do not touch the bottom side of a CD while handling it;
this could damage the surface. Pick up CDs by
grasping the outer edges or the edge of the hole and
the outer edge.
3-121

Care of the CD Player
The use of CD lens cleaners for CD players is not
advised, due to the risk of contaminating the internal
lens of the CD optics with lubricants.
Diversity Antenna System
The AM-FM antenna is integrated with the rear window
defogger, located in the rear window. Make sure that
the inside surface of the rear window is not scratched
and that the grid lines on the glass are not damaged.
If the inside surface is damaged, it could interfere
with radio reception.
Notice:Do not apply aftermarket glass tinting with
metallic lm. The metallic lm in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
antenna due to metallic tinting materials will not be
covered by your warranty.
Notice:Do not try to clear frost or other material
from the inside of the rear window with a razor blade
or anything else that is sharp, as this may damage
the rear window defogger grid and affect your
radio’s ability to pick up stations clearly. The repairs
would not be covered by your warranty.If static is heard on the radio, when the rear window
defogger is turned on, it could mean that a defogger grid
line has been damaged. If this is true, the grid line
must be repaired.
If adding an aftermarket cellular telephone to your
vehicle, and the antenna needs to be attached to the
glass, make sure that the grid lines for the AM-FM
antennas are not damaged. Make sure the cellular
telephone antenna does not touch a grid line.
XM™ Satellite Radio Antenna
System
The XM™ Satellite Radio antenna is located on the roof
of your vehicle. Keep this antenna clear of snow and
ice build up for clear radio reception.
If your vehicle has a sunroof, the performance of the
XM™ system may be affected if the sunroof is open.
Loading items onto the roof of your vehicle can interfere
with the performance of the XM™ system. Make sure
the XM™ Satellite Radio antenna is not obstructed.
3-122

Hydroplaning
Hydroplaning is dangerous. So much water can build
up under your tires that they can actually ride on
the water. This can happen if the road is wet enough
and you are going fast enough. When your vehicle
is hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if
your tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see re ections
from trees, telephone poles, or other vehicles, and
raindrops dimple the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle.
If you cannot avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through owing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of
owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Do not ignore police
warning signs, and otherwise be very cautious
about trying to drive through owing water.
Some Other Rainy Weather Tips
Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
Have good tires with proper tread depth. SeeTires
on page 5-56.
4-21

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program................7-5
Roadside Service...........................................7-5
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Recorders..................................................7-8
Collision Damage Repair................................7-10Reporting Safety Defects................................7-13
Reporting Safety Defects to the
United States Government..........................7-13
Reporting Safety Defects to the
Canadian Government................................7-13
Reporting Safety Defects to General Motors.....7-14
Service Publications Ordering Information.........7-14
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Speci c vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your speci c vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Cadillac, refer to the addresses below.
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Canadian Cadillac Customer Communication
Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
7-4

Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to quali ed applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
Roadside Service
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on-site service.
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service
®can be reached by dialing
1-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any situation
covered by the base warranty coverage and at a
nominal charge if the Cadillac is no longer covered by
the base warranty. Roadside Service is available only
in the United States and Canada.
7-5