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Voice control does not work/respond
YES
NO
YES
NO
YES
NO
23-123
NAVIGATION UNIT CONNECTOR D (5P) NAVI GUIDE (GRN)
NOTE: Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check the connector for poor connection or loose terminals.
Before troubleshooting, make sure you have the navigation system 4-digit anti-theft code.
After troubleshooting, enter the navigation system anti-theft code.
Before assuming that a voice complaint is hardware
related, ensure that the voice control system is being
operated correctly. Make sure you are on the correct screen when trying to issue a voice command. For instance, the
command ‘‘Find the nearest Italian Restaurant’’ only
works on a Map screen (See the Navigation System
Manual for a complete list of allowed voice
commands for the information being displayed.).
Close the windows, moonroof, and doors.
Set the fan speed to low (1 or 2).
Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the
ceiling.
Pause after pressing the navigation TALK button, then give a voice command clearly in a natural
speaking voice. If the system cannot recognize your
command, speak louder.
If the microphone picks up voices other than yours, the system may not interpret your voice commands
correctly.
If you speak a command with something in your mouth, or your voice is too husky, the system may
misunderstand your command.
Compare the system operation with a known-good vehicle. Have more than one person test the system
operation. If the known-good vehicle performs the
same, it is a characteristic of the system. 1. Turn the ignition switch to ON (II).
2. Go into the Diagnostic Menu and use the Mic Level
test under Functional Setup (see page 23-147) to
check the operation of the navigation TALK and
navigation BACK buttons.
Go to step 10.
Go to step 3.
3. Turn the ignition switch to LOCK (0).
4. Do the voice control switch test (see page 23-156).
Go to step 5.
Replace the voice control switch.
5. Disconnect the cable reel 20P connector and navigation unit connector D (5P).
6. Check for continuity between body ground and navigation unit connector D (5P) terminal No. 4.
Repair short to body ground in the wire
between the navigation unit and the voice control
switch, or replace the cable reel.
Go to step 7.
(cont’d)
Wire side of female terminals
Ar e t he nav i gat i on T ALK and nav i gat i on BACKbut t ons oper at i onal ?
I s t he v oi ce cont r ol sw i t ch OK ?
Is there continuity?
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YES
NO YES
NO
YES
NO
23-124Navigation System
Symptom Troubleshooting (cont’d)
NAVIGATION UNIT CONNECTOR D (5P)
CABLE REEL 20P CONNECTOR NAVI GUIDE (GRY)
NAVI GUIDE (GRN)
NAVIGATION UNIT CONNECTOR B (22P)
CABLE REEL 20P CONNECTORAUDIO REMOTE
GND (BRN)
AUDIO REMOTE
GND (BRN)
7. Check for continuity between navigation unitconnector D (5P) terminal No. 4 and cable reel 20P
connector terminal No. 8.
Go to step 8.
Repair open in the wire between the
navigation unit and the voice control switch, or
replace the cable reel. 8. Disconnect navigation unit connector B (22P).
9. Check for continuity between navigation unit
connector B (22P) terminal No. 6 and cable reel 20P
connector terminal No. 10.
Replace the navigation unit.
Repair open in the wire between the
navigation unit and the voice control switch, or
replace the cable reel.
10. Use the Mic Level dia gnostic under Functional
Setup (see page 23-147) to check the operation of
the microphone.
Check the operation of the voice control
system (see the Navigation System Manual).
Go to step 11.
11. Turn the ignition switch to LOCK (0).
12. Disconnect the microphone 3P connector (see page 23-157).
13. Disconnect navigation unit connector D (5P).
Wire side of female terminals
Terminal side of male terminals Wire side of female terminals
Terminal side of male terminals
Is there continuity? Is there continuity?
I s t he mi cr ophone oper at i onal ?
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Display day/night mode does not work or
does not work properly System locks up or freezes constantly
YES
NO
YES
NO YES
NO
23-12823-128Navigation System
Symptom Troubleshooting (cont’d)
NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connection or loose terminals.
Before troubleshooting, get the navigation system anti-theft code.
After troubleshooting, enter the navigation system anti-theft code.
Full brightness on the instrument panel brightness control with the head lights turned on causes the
system to stay in the day mode, even when the lights
are on.
1. Make sure the instrument panel brightness control is not on full brightness. Turn the headlights on and
adjust the dash brightness to the middle range.
2. Change the day/night mode under Set-up to AUTO, and recheck.
The system is OK at this time.
Go to step 3.
3. Go into the Diagnostic Menu and use the Car Status test to check for an ILL signal (see page 23-141).
Replace the navigation unit (see page 23-155).
Check the ILL circuit between the
navigation unit and the No. 14 (7.5 A) fuse in the
under-dash fuse/relay box. NOTE:
Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
1. Start the engine and turn the ignition switch to LOCK (0), then turn the ignition switch to ON (II).
The system is OK at this time.
Check the DVD for scratches or damage, and
the navigation unit for water damage. If OK, go into
the Diagnostic Menu and do all of the Unit Check
tests (see page 23-139). Also check for low battery
charge or poor charging system performance.
Does t he d i spl ay change t o d ay and ni ght mod es w hen t ur ni ng t he head l i ght s on and of f ?
I s t he I LL si gnal OK ? Does the system reboot?
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Navigation display stays on with ignition
switch in LOCK (0) Navigation cannot control audio system
YES
NO
YES
NO
YES
NO YES
NO
YES
NO
23-12923-129
NOTE:
Check the connectors for poor connections or loose terminals.
Before troubleshooting, get the navigation system anti-theft code, then write down the audio presets.
After troubleshooting, re-enter the anti-theft code, and re-initialize the navigation system, then enter the
audio presets.
Check for aftermarket accessories that use the same power circuit. A feedback can cause this problem.
1. Remove the key from the ignition.
Go to step 2.
The system is OK at this time.
2. The vehicle may have been used as a demonstration vehicle at an event like an auto
show. In these events, power is often jumpered to
the navigation system so that the ignition key is not
needed in the vehicle. At the end of the show, the
jumper wire may not have been removed. Check
the navigation unit connector A (17P) for a non-
factory jumper wire in series with the factory cable.
Remove the jumper wire, and re-test. Return
the jumper wire to Tech Line.
Go to step 3.
3. Check if the audio unit works.
Troubleshoot the ACC circuit for a short to
power with another circuit.
Replace the navigation unit (see page 23-155). NOTE:
Check the vehicle battery condition first.
Verify that the correct navigation unit is installed for this model. Go into the Diagnostic mode and use
Version (see page 23-149).
Check for connectors for poor connections or loose terminals.
Before troubleshooting, make sure you have anti- theft codes for the navigation system.
After troubleshooting, enter the anti-theft codes for the navigation system.
Make sure that the correct navigation DVD color and version are installed.
Inspect the navigation DVD for dirt or damage.
Check any official Honda service website for more service information about the navigation system.
1. Make sure the anti-theft code for the navigation system is entered.
2. Go into the Diagnostic Menu and use the Navi System Link test (see page 23-136).
Do the troubleshooting for the voice
guidance cannot be heard (see page 23-122).
Go to step 3.
3. Substitute a known-good navigation unit (see page 23-155), and recheck.
Replace the navigation unit (see page 23-155).
Do the audio system troubleshooting.
Does t he nav i gat i on scr een st ay on?
Is t her e a j umper w i r e?Does the audio unit work with the ignition switchoff? Is the Radio icon red?
Can t he nav i gat i on cont r ol aud i o?
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Navigation frequently asks for anti-theft
code and/or needs GPS initialization
YES
NO YES
NO
23-131
NAVIGATION UNIT CONNECTOR A (17P)
BBACKUP(WHT) NAVIGATION UNIT CONNECTOR A (17P)
ACC RADIO (PUR)
NOTE: This is often caused by a loss of battery power, a low or poor battery condition, or a poor ground.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about navigation system.
1. Measure the voltage between navigation unit connector A (17P) terminal No. 17 and body ground.
Go to step 2.
Repair open in the wire between the under-
dash fuse/relay box and the navigation unit. 2. Turn the ignition switch to ON (II).
3. Measure the voltage between navigation unit
connector A (17P) terminal No. 14 and body ground.
Go to step 4.
Repair open in the wire between the under-
dash fuse/relay box and the navigation unit.
(cont’d)
Wire side of female terminals Wire side of female terminals
Is there battery voltage?
Is there battery voltage?
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The Honda Globe Screen (not the Acura
Globe Screen) appears every time the vehicle
is started Start-up procedure and Diagnosis Menu
YES
NO
YES
NO
YES
NO
23-13523-135
System Diagnostic Mode
Select Diagnosis Items
Navi System
Monitor Check Unit Check
Car Status GPS Information
Yaw Rate
Tire Calibrate
Functional Setup
VersionReturn
DIAGNOSTIC MENU SCREEN
NOTE: The navigation DVD and the navigation unit are
correct for the vehicle, but earlier and possibly later
versions of the navigation software may have been
installed. When this happens, the software may not be
recognized by the navigation unit, and could cause the
navigation unit to revert to an Acura model profile.
1. Remove the navigation unit (see page 23-155) and verify that the part number printed on the
navigation unit label is the correct one for the year/
model vehicle you are working on.
Go to step 2.
Replace the navigation unit with the correct
unit for the year/model vehicle you are working
on.
2. Reinstall the navigation unit.
3. Remove the navigation DVD (see page 23-155).
4. Note the software version marked on the navigation DVD label and verify if it is the correct
version for the vehicle year/model you are working
on by checking any official Honda service website
for more service information about the navigation
system and navigation software.
Replace the navigation unit (see page 23-155).
Go to step 5.
5. Obtain the correct version DVD (see page 23-94), and install it.
The problem is resolved, troubleshooting is
complete. The system still shows an Honda Globe
Screen. Replace the navigation unit (see page
23-155). 1. Turn the ignition switch to ON (II).
Press and hold the Menu, the Map/Guide, and the
Cancel buttons, for about 3 seconds. The display
screen then goes directly to the Diagnostic Menu.
2. After the display changes to the Diagnostic Menu, select the item you want to check, and the test
begins. To return to the previous screen, select
Return.
Navi System (Link)
Monitor Check
Unit Check
Car Status
GPS Information
YawRate
Tire Calibrate
Functional Setup
Version
(cont’d)
I s t he cor r ect nav i gat i on uni t i nst al l ed based ont he par t number ?
I s t he sof t w ar e v er si on mar k ed on t he nav i gat i onDV D l abel t he cor r ect one f or t he v ehi cl e y ear /mod el y ou ar e w or k i ng on?
Does t he nav i gat i on sy st em boot -up w i t h t he Acur aGl obe Scr een?
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The Honda Globe Screen (not the Acura
Globe Screen) appears every time the vehicle
is started Start-up procedure and Diagnosis Menu
YES
NO
YES
NO
YES
NO
23-13523-135
System Diagnostic Mode
Select Diagnosis Items
Navi System
Monitor Check Unit Check
Car Status GPS Information
Yaw Rate
Tire Calibrate
Functional Setup
VersionReturn
DIAGNOSTIC MENU SCREEN
NOTE: The navigation DVD and the navigation unit are
correct for the vehicle, but earlier and possibly later
versions of the navigation software may have been
installed. When this happens, the software may not be
recognized by the navigation unit, and could cause the
navigation unit to revert to an Acura model profile.
1. Remove the navigation unit (see page 23-155) and verify that the part number printed on the
navigation unit label is the correct one for the year/
model vehicle you are working on.
Go to step 2.
Replace the navigation unit with the correct
unit for the year/model vehicle you are working
on.
2. Reinstall the navigation unit.
3. Remove the navigation DVD (see page 23-155).
4. Note the software version marked on the navigation DVD label and verify if it is the correct
version for the vehicle year/model you are working
on by checking any official Honda service website
for more service information about the navigation
system and navigation software.
Replace the navigation unit (see page 23-155).
Go to step 5.
5. Obtain the correct version DVD (see page 23-94), and install it.
The problem is resolved, troubleshooting is
complete. The system still shows an Honda Globe
Screen. Replace the navigation unit (see page
23-155). 1. Turn the ignition switch to ON (II).
Press and hold the Menu, the Map/Guide, and the
Cancel buttons, for about 3 seconds. The display
screen then goes directly to the Diagnostic Menu.
2. After the display changes to the Diagnostic Menu, select the item you want to check, and the test
begins. To return to the previous screen, select
Return.
Navi System (Link)
Monitor Check
Unit Check
Car Status
GPS Information
YawRate
Tire Calibrate
Functional Setup
Version
(cont’d)
I s t he cor r ect nav i gat i on uni t i nst al l ed based ont he par t number ?
I s t he sof t w ar e v er si on mar k ed on t he nav i gat i onDV D l abel t he cor r ect one f or t he v ehi cl e y ear /mod el y ou ar e w or k i ng on?
Does t he nav i gat i on sy st em boot -up w i t h t he Acur aGl obe Scr een?
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Navi System Link
23-136Navigation System
System Diagnostic Mode (cont’d)
Navi System Link
Navi.ECUReturn
Exit Diag
Detecting..
GPS Ant.
Display Radio BACK
Air-Con
This diagnostic step tests the cables connecting the
navigation components. Ensure that the ignition
switch is in the ON (II) position. When the diagnosis
begins, you hear a bong sound. The system is in a
Detecting mode, and is waiting for all the items in
white to be tested. This includes the voice control
switch (navigation TALK/BACK buttons), and the
microphone. Press the navigation TALK button on the
steering wheel, and in a normal voice, say ‘‘testing’’.
The Talk indicator on the screen should turn green,
and the voice level indicator should move to at least
the 6th bar to pass. Next, press the navigation BACK
button. The Cancel indicator should turn green.
If all of the communication lines connecting the system components, and the navigation TALK/BACK
buttons/microphone check out OK (all block diagram
items green), then the OK indicator turns green.
If there is a problem with the system, the faulty system component item turns red, and the screen
shows NG in red. Use the troubleshooting index, and
other diagnostic screens to help locate the problem.
The indicator on the screen may not change until you cycle the ignition switch. After repairing the affected
cable or system, repeat this diagnostic.
NOTE: Green boxes and green OK indicate that the
communications lines (cables) are intact. This
diagnostic does not necessarily imply that the
individual components are functioning properly. For
instance, the GPS antenna wire may be crushed, but
still show as green. A road test, or other diagnostic
maybenecessarytofindtheproblem. Select Return to return to the Diagnostic Menu, or the
Exit Diag button to exit.
NOTE: The Mic Level indicator must reach the 6th bar
or greater to pass the test.
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