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elcome to Scion. You’ve joined a swank and select
group of car buyers: People who want a vehicle that
sets them apart from the crowd. We created the car,
but you made it your own — reflecting your life and your own
sense of style.
Of course, quality and reliability are just as important as a
stylish ride. After all, if the ride doesn’t go, what’s the point?
Which is the point of Scion’s excellent warranty coverage. We
stand behind the quality of our vehicles. This booklet tells you
just how much.
Your satisfaction is really important to us, so occasionally we
may create a special policy adjustment to pay for certain repairs
that are no longer covered by warranty. When we do this, we
mail details to the owners we have on record. That’s why it’s
important to send in the card at the back of this booklet if you
move or if you bought your Scion from a previous owner. Just
tear out the card and drop it in the mail; you don’t even have to
put a stamp on it.We want you to be confident that your ride will keep you on the
road — and that Scion will keep you covered when you need it.
We think you’ll feel pretty good about that after taking a look at
this booklet. Again, welcome to Scion!
This booklet describes the terms of Scion warranty coverage
as well as general owner responsibilities. Another booklet
found in your glove box, the
Scheduled Maintenance Guide,
describes your vehicle’s maintenance requirements. Be
sure to look that one over pretty carefully, since proper
maintenance is required to ensure that warranty coverage
remains intact.
All the info in this booklet is the latest available at the time of
publication and, with the exception of the emission control war-
ranties, is subject to change without notice.
Scion is a marque of Toyota Motor Sales, U.S.A., Inc.
Introduction 2
›› We’ve Got You Covered
W
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To request that your case be reviewed through the program,
complete the customer claim form in the
Owner’s Warranty
Rights Notification
booklet (found in your glove box) and mail
it to:
National Center for Dispute Settlement
P.O. Box 561109
Dallas, TX 75356-1109
If your customer claim form is missing, call Scion Customer
Experience at (866) 70-SCION, or (866) 707-2466. When you
call, be sure to have your vehicle identification number, your
current mileage and the names of your selling and servicing
dealerships.
California residents: Scion offers you assistance through an
arbitration program called the California Dispute Settlement
Program (CDSP). A brochure about the program is found in
your glove box. For additional information, call Scion Customer
Experience at (866) 70-SCION, or (866) 707-2466. You may also
contact the CDSP directly at (888) 300-6237. Failure to use the
CDSP may affect your rights and remedies under California’s
“Lemon Laws.”Important:You must use the Dispute Settlement Program
(or, in California, the CDSP) before seeking remedies
through a court action pursuant to the Magnuson-Moss
Warranty Act. You may also be required to use the Dispute
Settlement Program or CDSP before seeking remedies
under the “Lemon Laws” of your state. Please see the
Owner’s Warranty Rights Notificationbooklet for the
requirements that apply to your state.
This information about the Dispute Settlement Programs is
correct as of the date of printing. However, the programs may
be changed without notice. For the most current information
about the programs, call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
Introduction5
If You Need Assistance ‹‹
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If a dispute arises regarding your warranty coverage, please
follow the steps described under “If You Need Assistance” on
pages 4–5. Please note that you must use the Dispute Settlement
Program (or, in California, the CDSP) before seeking remedies
through a court action pursuant to the Magnuson-Moss
Warranty Act. You may also be required to use the Dispute
Settlement Program or CDSP before seeking remedies under
the “Lemon Laws” of your state. Please see the
Owner’s
Warranty Rights Notification
booklet (located in your glove
box) for the requirements that apply to your state.
DISPUTE RESOLUTION
Your Warranties in Detail13
New Vehicle Limited Warranty ‹‹
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The tires that come as original equipment on your vehicle are
warranted by Goodyear and not Scion. A separate warranty
statement for the tires is in your glove box.
To obtain service for a tire defect, take the tire to an authorized
dealer of the tire manufacturer. (Refer to your local phone
directory for dealer locations.) Your Scion dealer may also
be able to assist you in obtaining warranty service from the
manufacturer.
For additional warranty information or service assistance,
contact the tire manufacturer directly at:
Goodyear Tire and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800) 321-2136
OBTAINING WARRANTY SERVICE
Your Warranties in Detail25
Tire Limited Warranty ‹‹