oth Scion and your dealership want to make your Scion
ownership experience easy and convenient. If you have
a problem or concern — either during or after the war-
ranty period — please take the following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as the service manager or
customer relations manager. In most cases, you can reach a
satisfactory solution at this step.
Step 2
If you’re not happy with the solution provided by the dealer-
ship, call Scion Customer Experience at (866) 70-SCION, or
(866) 707-2466. If you are hearing- or speech-impaired, call
800) 443-4999 (TDD).To help everything move quickly, have the following information
at hand when you call:
›Your Scion’s vehicle identification number (located on the
driver’s side corner of the dashboard, under the window)
›Current mileage on your vehicle
›Name of your Scion dealership
A Scion customer relations representative will help you work
with the dealership to find a satisfactory solution.
Step 3
If you’re still not satisfied with how things were resolved, Scion
offers additional assistance through the Dispute Settlement
Program, a dispute resolution program administered by the
National Center for Dispute Settlement. The purpose of this
program is to resolve disputes through arbitration — a process
by which two parties authorize an independent third party to
hear and resolve a dispute. The program is informal and free
of charge.
Introduction 4
›› If You Need Assistance
B
