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Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a
one way or round trip shuttle ride to a destination up
to 10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement of up to a ve day maximum may be
available for the use of public transportation such as a
taxi or bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses of up to a ve day maximum
may be available. Claim amounts should re ect actual
costs and be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for a warranty
repair. Reimbursement will be limited to a maximum
of $30 a day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as
a courtesy rental.
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Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but
it is not part of the New Vehicle Limited Warranty.
A separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for speci c information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to terms and conditions described herein
at its sole discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has
a number of sophisticated computer systems that
monitor and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for
airbag deployment and, if so equipped, to provide
anti-lock braking and to help the driver control the
vehicle in difficult driving situations. Some information
may be stored during regular operations to facilitate
repair of detected malfunctions; other information
is stored only in a crash event by computer systems,
such as those commonly called event data
recorders (EDR).
In a crash event, computer systems, such as the
Airbag Sensing and Diagnostic Module (SDM) in your
vehicle may record information about the condition of the
vehicle and how it was operated, such as data related
to engine speed, brake application, throttle position,
vehicle speed, safety belt usage, airbag readiness,
airbag performance, and the severity of a collision.
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If your vehicle is equipped with StabiliTrak®, steering
performance, including yaw rate, steering wheel angle,
and lateral acceleration, is also recorded. This
information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety.
Unlike the data recorders on many airplanes, these
on-board systems do not record sounds, such as
conversation of vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the device that stores
the data is required. GM will not access information
about a crash event or share it with others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.In addition, once GM collects or receives data, GM may:
use the data for GM research needs,
make it available for research where appropriate
con dentiality is to be maintained and need is
shown, or
share summary data which is not tied to a speci c
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or the device
that stores the data.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or
manual for information on its operations and data
collection.
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Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer,
or General Motors.To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
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Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-762-2737, or write:
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci cations for GM
transmissions, transaxles, and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
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