198 Controls in detailUseful featuresTele Aid The Tele Aid system
(Telematic Alarm Identification on
Demand)
The Tele Aid system consists of three
types of response:
Automatic and manual emergency
Roadside Assistance and
Information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your ac-
quaintance call, you will receive a user ID
and password.
By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door un-
lock, profile and more.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after switching on
ignition and the message
TELE AID
EMERG. CALL – NOT ACTIVATED
will be
shown in the multifunction display for
approx. 10 seconds.
If you have any questions regarding ac-
tivation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
205 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and press
the tailgate lock for minimum of
20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist will at-
tempt to establish voice contact with
the vehicle occupants.
If the tailgate lock was pressed for
more than 20 seconds before door un-
lock authorization was received by the
Response Center, you must wait
15 minutes before pressing the tailgate
lock again.
224 OperationDriving instructionsRead this chapter carefully before you be-
gin off-road travel.
Familiarize yourself with the vehicle char-
acteristics and gear changing before you
attempt any difficult terrain off-road driv-
ing. We recommend that you start out with
easy off-road travel.Special driving features for off-road
driving
The following driving features are available
for specific kind of operation:
ABS (
page 80)
ESP (
page 84)
4-ETS (
page 83)
Differential lock (
page 156)
Transfer case (
page 154)
Off-road driving rules
Engage the transfer case in position
LOW before driving under off-road con-
ditions (
page 154).
If necessary activate differential locks
(page 158).
The ABS, BAS and ESP are switched off
automatically when the differential
locks are activated.
Fasten items being carried as securely
as possible (
page 187).
Never let the vehicle roll backwards in idle.
You may lose control of the vehicle if you
use only the brake.
Sand, dirt, mud and other material having
friction property can cause exceptional wear
and tear as well as brake failure.
Have the brakes checked for dirt build-up
and cleaned. There is otherwise a risk that
full braking power may not be available in an
emergency.
iWhenever driving in off-road mode, we
recommend:
Keeping doors, tailgate, windows
and tilt/sliding sunroof closed.
Switching cruise control off.
!Observe the following during off-road
driving:
Adjust vehicle speed to condition of
terrain. The more uneven, rutty and
steeper the terrain, the lower the
speed should be. Drive through wa-
ter slowly at an even speed, avoid-
ing a bow wave.
Be especially careful when driving
in unknown territory. It may be nec-
essary to get out of the vehicle and
scout the path you intend to take.
Watch out for obstacles, such as
rocks, holes, tree stumps and ruts.
325 Practical hints
Unlocking/locking in an emergency
Unlocking/locking in an emergency
Unlocking the vehicle
If you are unable to unlock the vehicle with
the SmartKey, open the driver’s door and
the tailgate using the mechanical key.
The passenger door cannot be unlocked
manually.
1Mechanical key locking tab
2Mechanical key
Move locking tab1 in direction of ar-
row and slide the mechanical key2
out of the housing.
Unlocking the driver’s door
Unlock the door with the mechanical
key. To do so, push the mechanical key
in the lock until it stops and turn it to
the left.Unlocking the tailgate
If you are unable to unlock the tailgate with
the SmartKey, open the tailgate with the
mechanical key as follows:
1Unlocking in an emergency
2Lock cylinder
3Handle
Insert the mechanical key into lock
cylinder2.
Turn the mechanical key counterclock-
wise to position1 and release it.
Remove the mechanical key.
iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:
Press button Œ or ‹ on the
SmartKey.
Insert the SmartKey in the starter
switch.
326 Practical hintsUnlocking/locking in an emergency
Press lock cylinder2 and pull on tail-
gate handle3.
Open the tailgate to the side.
Locking the vehicle
If you are unable to lock the vehicle with
the SmartKey, lock it with the mechanical
key as follows:
Close the passenger doors and the tail-
gate.
Press the central locking switch in the
cockpit (
page 99).
Check to see whether the locking
knobs on the passenger doors are still
visible. If necessary, push them down
manually.
Slide the mechanical key2 out of the
SmartKey.
Lock the driver’s door with the me-
chanical key.
Check if the tailgate is locked. If neces-
sary lock the tailgate with the mechan-
ical key.
Fuel filler flap
The emergency release is in the cargo
compartment behind the rear panel trim.
1Edge protection
2Rear panel trim
Open the tailgate.
Remove edge protection1 from the
door pillar.
Remove rear panel trim2.
Warning!
G
The tailgate swings open to one side. Always
make sure there is sufficient clearance for
tailgate.iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:
Press button Œ or ‹ on the
SmartKey.
Insert the SmartKey in the starter
switch.
328 Practical hintsOpening/closing in an emergencyTilt/sliding sunroof
You can open or close the tilt/sliding sun-
roof manually in the case of power failure.
The tilt/sliding sunroof drive is located on
the left side (driver’s side) of the cargo
compartment behind the rear panel trim.
1Edge protection
2Rear panel trim
Take the vehicle tool kit out from its
storage compartment (
page 321).
Open the tailgate.
Remove edge protection1 from door
pillar.
Remove rear panel trim2.
3Key (vehicle tool kit)
4Screwdriver (vehicle tool kit)
Fit key3 into hexagon nut of drive.
Insert screwdriver4 into the key as a
lever.
Turn screwdriver4 clockwise to:
slide sunroof closed
raise sunroof at the rear
Turn screwdriver4 counterclockwise
to:
slide sunroof open
lower sunroof at the rear
iDo not disconnect electrical connec-
tors.
347 Practical hints
Flat tire
Mounting the spare wheel
Prepare the vehicle (
page 346).
Lifting the vehicle
Prevent the vehicle from rolling away
by blocking wheels with wheel chocks
(not included) or other sizable objects.
When changing wheel on a level surface:
Place one chock in front of and one be-
hind the wheel that is diagonally oppo-
site to the wheel being changed.
When changing wheel on a hill:
Place chocks on the downhill side
blocking both wheels of the other axle.
Wheel wrench
On wheel to be changed, loosen but do
not yet remove the wheel bolts (ap-
proximately one full turn with wrench).
Warning!
G
The jack is designed exclusively for jacking
up the vehicle under the axle housing. To
help avoid personal injury, use the jack only
to lift the vehicle during a wheel change.
Never get beneath the vehicle while it is sup-
ported by the jack. Keep hands and feet
away from the area under the lifted vehicle.
Always firmly set parking brake and block
wheels before raising vehicle with jack.
Do not disengage parking brake while the
vehicle is raised. Be certain that the jack is
always vertical (plumb line) when in use, es-
pecially on hills. Always try to use the jack
on level surface. Make sure the jack is posi-
tioned correctly under the axle housing. Al-
ways lower the vehicle onto sufficient
capacity jackstands before working under
the vehicle.
If the vehicle is not raised as described, it
could slip off the jack as a result of vibra-
tions (e.g. opening or closing a door or the
tailgate).
357 Practical hints
Towing the vehicle
Warning!
G
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle. Adapt your driving accordingly.iThe gear selector lever will remain
locked in positionP and the SmartKey
will not turn in the starter switch if the
battery is disconnected or discharged.
For more information, see “Battery”
(page 351) and “Jump starting”
(page 354).
For information on manually unlocking
transmission gear selector lever, see
(page 327).
iTo signal turns while being towed with
hazard warning flasher in use, turn
SmartKey in starter switch to
position2 and activate combination
switch for left or right turn signal in
usual manner – only the selected turn
signal will operate.
Upon canceling the turn signal, the
hazard warning flasher will operate
again.
!When towing the vehicle with all wheels
on the ground, note the following:
With the automatic central locking acti-
vated and the SmartKey in starter
switch position2, the vehicle doors
lock if the wheels are turning at vehicle
speeds of approx. 9 mph (15 km/h) or
more.
To prevent the vehicle doors from lock-
ing, deactivate the automatic central
locking (
page 141).
Towing of the vehicle should only be
done using the towing eye. Never at-
tach tow cable, tow rope or tow rod to
vehicle chassis, frame or suspension
parts.