RECREATIONAL TOWING
Follow these guidelines for your specific powertrain combination to tow
your vehicle for personal travel (such as behind a recreational vehicle or
moving truck).
In case of roadside emergency with a disabled vehicle, please refer to the
Wrecker towingsection in theDrivingchapter.
These guidelines are designed to ensure that your transmission is not
damaged due to insufficient lubrication.
Front Wheel Drive (FWD) vehicles:
Do not tow your Front Wheel Drive vehicle with the front drive wheels
on the ground as transaxle damage may occur. It is recommended to tow
your vehicle with the front drive wheels on a dolly or use a car-hauling
trailer.
All Wheel Drive (AWD) vehicles:
Do not tow your All Wheel Drive vehicle with any wheels on the ground
as vehicle or transaxle damage may occur. It is recommended to tow
your vehicle using a car-hauling trailer.
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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery (2.0 gallons [7.5L], maximum two occurrences within 12
month period)
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 35 miles (56.3 km) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents, are covered (some
exclusions apply, such as impound towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theOwner Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
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In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, flatbed transport vehicle or a car hauling trailer) your
vehicle can be flat towed (all wheels on the ground) only under the
following conditions:
•The ambient temperature is above 32°F(0°C)
•Place the automatic transaxle in N (Neutral).
•DO NOT exceed the distance of 31 miles (50 km).
•DO NOT exceed the speed of 31 mph (50 km/h).
On All Wheel Drive (AWD) models,it is not recommended that your
vehicle be towed with any wheels on the ground. It is recommended to
tow your vehicle with all the wheels off the ground using wheel lift
equipment and a wheel dolly, a flatbed transport vehicle or a car-hauling
trailer.
In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, flatbed transport vehicle or a car hauling trailer) your
vehicle can be flat towed (all wheels on the ground) or wrecker towed
(rear wheels on the ground) only under the following conditions:
•The ambient temperature is above 32°F(0°C).
•Place the transmission in N (Neutral).
•Maximum distance is 31 miles (50 km).
•Maximum speed is 31 mph (50 km/h).
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
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