Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identi cation Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
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A
Accessory Power Outlet(s)...............................3-20
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-74
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-83
Adjustable Throttle and Brake Pedal..................2-24
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning......................................3-21, 3-25
Airbag
Passenger Status Indicator...........................3-35
Readiness Light..........................................3-34
Airbag Sensing and Diagnostic Module (SDM)...... 7-9
Airbag System................................................1-60
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-74
How Does an Airbag Restrain?......................1-67
Passenger Sensing System...........................1-70
Servicing Your Airbag-Equipped Vehicle..........1-74
What Makes an Airbag In ate?......................1-67
What Will You See After an Airbag In ates?....1-68
When Should an Airbag In ate?....................1-66
Where Are the Airbags?...............................1-62
Antenna, Backglass.......................................3-122
Antenna, Fixed Mast......................................3-122Antenna, XM™ Satellite Radio Antenna
System.....................................................3-122
Anti-Lock Brake System (ABS)........................... 4-6
Anti-Lock Brake, System Warning Light..............3-38
Appearance Care............................................5-73
Aluminum Wheels........................................5-79
Care of Safety Belts....................................5-77
Chemical Paint Spotting...............................5-80
Cleaning Exterior Lamps/Lenses....................5-78
Fabric/Carpet..............................................5-74
Finish Care.................................................5-78
Finish Damage............................................5-80
Glass Surfaces............................................5-77
Instrument Panel.........................................5-76
Interior Plastic Components...........................5-76
Leather......................................................5-76
Sheet Metal Damage...................................5-80
Tires..........................................................5-79
Ultra Lux Suede..........................................5-76
Underbody Maintenance...............................5-80
Vehicle Care/Appearance Materials................5-81
Vinyl..........................................................5-75
Washing Your Vehicle...................................5-77
Weatherstrips..............................................5-77
Windshield and Wiper Blades........................5-78
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