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Door Latches Check
Check that doors close, latch, and lock tightly. Check for
broken, damaged, or missing parts that might prevent
tight latching.
Hood Latches Check
Check that the hood closes firmly. Check for broken,
damaged, loose, or missing parts that might prevent
tight latching. Make sure the secondary latch (if
equipped) keeps the hood from opening all the way
when the primary latch is released.
Fluid Leaks Check
Check for fuel, coolant, oil, or other fluid leaks by
looking at the surface beneath the vehicle after it has
been parked for awhile.
Underbody Inspection
Corrosive materials used for ice, snow removal, and
dust control can collect on the underbody. If these
materials are not removed, accelerated corrosion (rust)
can occur on underbody parts such as fuel lines,
frame, floor pan, and exhaust system. At least every
spring, flush these materials from the underbody
with plain water. Take care to clean well any areas
where mud and other debris can collect. Sediment
packed in closed areas of the frame should be loosened
before being flushed.
Engine Cover Check
Check that the cab’s engine cover and seal (if equipped)
are not torn or damaged. Be sure that the cover is
clamped down firmly to the floor.
At Least Once a Year
Key Lock Cylinders Service
Lubricate the key lock cylinders with the lubricant
specified in Part C.
Underbody Flushing Service
At least every spring, use plain water to flush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.
Tractor Protection (Breakaway)
Valve Check
On air brake models, remove, disassemble, clean and
inspect the tractor protection (breakaway) valve.
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Part C: Recommended Fluids and
Lubricants
Fluids and lubricants identified below by name, part
number, or specification may be obtained from
your dealer.
Usage Fluid/Lubricant
Engine Oil
(Gasoline
Engine)Engine oil which meets GM
Standard GM6094M and displays
the American Petroleum Institute
Certified for Gasoline Engines
starburst symbol. GM Goodwrench
®
oil meets all the requirements for
your vehicle. To determine the
proper viscosity for your vehicle’s
engine, see “Engine Oil” in
the Index.
Engine Oil
(DURAMAX
®
Diesel Engine)Engine oil with the letters CI-4 or
CH-4 is best for your vehicle. The
CI-4 or CH-4 designation may
appear either alone or in
combination with other API
designations, such as API CI-4/SL.
These letters show American
Petroleum Institute levels of quality.
To determine the preferred viscosity
for your vehicle’s diesel engine, see
“Engine Oil” in the Index.
Engine Oil
(Caterpillar
®
Diesel Engine)See the Caterpillar
®Operation &
Maintenance Manual for engine oil
recommendations.
Usage Fluid/Lubricant
Engine Coolant
(Caterpillar
®
Diesel Engine)See the Caterpillar
®Operation &
Maintenance Manual for engine
coolant recommendations.
Engine Coolant
(Gasoline
Engine &
DURAMAX
®
Diesel)50/50 mixture of clean, drinkable
water and use only DEX-COOL
®
Coolant. See “Engine Coolant” in
the Index.
Hydraulic Brake
SystemDelco
®Supreme 11 Brake Fluid or
equivalent DOT-3 brake fluid.
Windshield
Washer SolventGM Optikleen
®Washer Solvent.
Clutch Bearing
LubricantClutch Bearing Lubricant
(GM Part No. 12378484 or
equivalent NLGI #3 consistency).
Exhaust Brake
Ball Joint Cap
LubricantHigh-Temperature Grease
(GM Part No. U.S. 1051344, in
Canada 903037) or NLGI #3
consistency.
Power Steering
SystemDEXRON
®-III Automatic
Transmission Fluid. Look for
“Approved for the H-Specification”
on the label.
Manual
Transmission
(Except ZF
6-Speed)Synthetic Manual Transmission Fluid
(GM Part No. U.S. 12345724, in
Canada 10953510).
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Usage Fluid/Lubricant
Manual
Transmission
(ZF 6-Speed)Synthetic Transmission Fluid
approved to Allison Transmission
®
specification TES-295
(GM Part No. U.S. 12378515, in
Canada 88900701).
Automatic
TransmissionSee the Allison Transmission
®
Operator’s Manual for correct
transmission fluid.
Key Lock
CylindersMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Chassis
LubricationChassis Lubricant
(GM Part No. U.S. 12377985, in
Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Front Wheel
Bearings
(Except Oil
Filled Hubs)Wheel bearing lubricant meeting
requirements of NLGI #2,
Category GC or GC-LB
(GM Part No. U.S. 1051344, in
Canada 993037).
Front Wheel
Bearings with
Oil Filled HubsSAE 75W-90 Synthetic Axle
Lubricant for Medium Duty Trucks
(GM Part No. U.S. 89021675, in
Canada 10953512).
Transfer Case
(Four-Wheel
Drive)DEXRON
®-III Automatic
Transmission Fluid. Look for
“Approved for the H-Specification”
on the label.
Usage Fluid/Lubricant
Front Axle
(Four-Wheel
Drive)SAE 75W-90 Synthetic Axle
Lubricant for Medium Duty Trucks
(GM Part No. U.S. 89021675, in
Canada 10953512).
Rear Axle and
Rear HubsSAE 75W-90 Synthetic Axle
Lubricant for Medium Duty Trucks
(GM Part No. U.S. 89021675, in
Canada 10953512).
Rear Axle Shift
Motor LubricantRefrigerant Oil
(GM Part No. U.S. 5416939, in
Canada 10953496).
Propshafts and
SplinesWheel bearing lubricant meeting
requirements of NLGI #2,
Category GC or GC-LB
(GM Part No. U.S. 1051344, in
Canada 993037).
Cab — Door
Hinges and
LatchesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Weatherstrip
ConditioningDielectric Silicone Grease
(GM Part No. U.S. 12345579, in
Canada 992887).
Weatherstrip
SqueaksSynthetic Grease with
Teflon, Superlube
(GM Part No. U.S. 12371287, in
Canada 10953437).
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Part D: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from “Owner Checks and Services” on the following record pages. Also, you should retain
all maintenance receipts.
DateMiles/km Or
HoursServiced By Maintenance Record
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DateMiles/km Or
HoursServiced By Maintenance Record
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DateMiles/km Or
HoursServiced By Maintenance Record
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-5
Vehicle Data Collection and Event
Data Recorders..........................................7-6Reporting Safety Defects..................................7-7
Reporting Safety Defects to the United States
Government...............................................7-7
Reporting Safety Defects to the Canadian
Government...............................................7-7
Reporting Safety Defects to General Motors.......7-8
Service Publications Ordering Information...........7-8
Section 7 Customer Assistance and Information
7-1
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GM Medium Duty Truck Customer Assistance Center
at 1-800-862-4389. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
•Dealership name and location.
•Vehicle delivery date and present
mileage (kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2