2004 TOYOTA MATRIX Scheduled Maintenance Guide

Toyota Maintenance and Repair Support14
Service Agreements and Pre-Paid Maintenance
Toyota Extra Care Vehicle Service Agreements
Toyota Extra Care Vehicle Service Agreements enhance the scope and/or length of
coverage of your vehicle’s factory warranty, or provide protection if the original
warran ty has expired.
1Toyota Extra Care provides for the repair or replacement of
covered components that have mechanical failures and prot ects you from rising
re pa ir costs in the future. In addition, ma ny plans include benefits such as tow-
ing, substitute transportation and travel protection with lodging and meals.
To yota Extra Care Vehicle Service Agreements are accepted at all participating Toyota
dealerships in the United States and Canad a. That means repairs are made only
by factor y-trained service technicians using Genuine Toyota Parts.
To yota Financial Services offers several Toyota Extra Care Vehicle Service Agreement
plans, each with a variet y of time and mileage options.
2Your Toyota dealer can
help you select the plan that best meets your needs.
To yota Auto Care Prepaid Maintenance Program
The Toyota Auto Care Prepaid Maintenance Program provides a convenient way to
prepay for your vehicle’s regularly scheduled maintenance and protects you from
the rising cost of service.
To yota Auto Care Classic Prepaid Mainten ance Plans are available for both new
and used vehicles. Benefits include oil- and-filter changes, lubrication of key
chassis parts, 19-point inspection s at predetermined service intervals, timed
service reminders and a comput erized history of each service visit. In addition,
24-hour roadside assistance is i ncluded with most plans.
3Premium Plans (avail-
able for new vehicles only) also include tire rotations and major maintenance
services at 15,000, 30,000 and 45,000 miles.
The Toyota Auto Care Program offers two co verage levels as well as several options
for service intervals, time and mileage. Your Toyota dealer can help you select the
prepaid maintenance plan that is best for you.
1V ehicle service agreements are offered by Toyota Motor In surance Services, Inc., administered by Toyota
Motor Services Company in certain states. In Florida, offered by Toyota Motor Insurance Company.
2To yota Financial Services is a service mark of Toyota Motor Insurance Services, Inc.3See individual plans ford etails on applicability.

General Maintenance Information15
Determining Your Vehicle’s Maintenance Needs
Determining the Proper Maintenance Interval
Depending on your circumstances, you should obtain maintenance for your
To yota every 5,000 miles or every 7,500 m iles. Follow these guidelines to
determine which interval to use.
5,000-Mile Intervals
Use 5,000-mile intervals if you primarily operate your vehicle under any of
the following conditions:
•Driving on unpaved or dusty roads.
•To wi ng a trailer or using a car-top carrier.
•Repeated trips of less than five miles in temperatures below freezing.
7,500-Mile Intervals
Use 7,500-mile intervals if you primarily o perate your vehicle under conditions
other than those listed above.
Note: If you drive your vehicle under any of the special operating conditions
noted below, you may need to perform specific services at 5,000-mile intervals.
See the 5,000-mile maintenance charts for details.
Special Operating Conditions
In addition to standard maintenance items, the scheduled maintenance log
indicates services that should be performed on vehicles that are driven under
especially demanding cond itions. Specific conditions require specific services,
as indicated on the following page. The scheduled maintenance log indicates
at which mileage/time intervals each service should be performed.
Y ou should perform these additional mainten ance services if you drive primarily
under any of the conditions noted. If y ou drive only occasionally under these
conditions, it is not necessary to perform the additional services.

General Maintenance Information16
Determining Your Vehicle’s Maintenance Needs
Driving on Rough, Muddy or Snow-Melted Roads
•Rotate tires
•Inspect ball joints and dust covers
•Inspect brake linings/drums and brake pads/discs
•Inspect drive shaft boots
•Inspect nuts and bolts on chassis and body
•Inspect steering linkage and boots
Driving on Unpaved or Dusty Roads
•Inspect brake linings/drums and brake pads/discs
•Inspect or change air conditioning filter
•Inspect or change engine air filter
Extensive Idling or Low-Speed Driving for Long Distances
•Inspect brake linings/drums and brake pads/discs
Towing a Trailer or Using a Car-Top Carrier
•Inspect brake linings/drums and brake pads/discs
•Inspect nuts and bolts on chassis and body
•Replace differential oil
•Replace tran sfer case oil
•Replace transmission fluid or oil

General Maintenance Information17
Explanation of Maintenance Items
The following descriptions are provided to give you a better understanding of
the maintenance items that should be performed on your vehicle. The scheduled
maintenance log indicates at which mileage/time intervals each item should be
performed. Please note that many maintenance items should be performed only
by a qualified technician.
For further information on maintenance items you can perform yourself,
see the “Vehicle Maintenance and Care” and “Do-It-Yourself Maintenance”
sections of your
Owner’s Manual.
Air Conditioning Filter
Re place at specified intervals.
Automatic Transmission Fluid or Manual Transmission Oil
Replace at specified intervals. When perfor ming inspections, check each com-
ponent for signs of leakage. If you discover any leakage, have it repaired by a
qualified technician immediately.
Ball Joints and Dust Covers
Check the suspension and st eering linkage ball joints forl ooseness and damage.
Check all dust covers for deterioration and damage. Replace any deteriorated or
da maged parts. A qualified technici an should perform these operations.
Brake Lines and Hoses
Visually inspect for proper installation. Ch eck for chafing, cracks, deterioration
and signs of leakage. Replace any deteriorated or damaged parts. A qualified
tec hnician should perform these operations.
Brake Linings/Drums and Brake Pads/Discs
Check the brake linings (shoes) and drums for scoring, burning, fluid leakage,
broken parts and excessive wear. Check t he pads fore xcessive wear and the
discs for runout, excessive wear and fluid leakage. Replace any deteriorated
or damaged parts. A qualified techn ician should perform these operations.
Differential Oil
Replace at specified intervals. When per forming inspections, check each
component for signs of leakage. If you discover any leakage, have it repaired
by a qualified technician immediately.

General Maintenance Information18
Explanation of Maintenance Items
Drive Belts
Inspect for cracks, excessive wear and oiliness. Check the belt tension and
adjust if necessary. Replace the belts if they are damaged.
Drive Shaft Boots
Check the drive shaft boots and clamps fo rcrac ks, deterioration and damage.
Re place any deteriorated or damaged par ts and, if necessary, repack the grease.
Aq ualified technician should per form these operations.
Engine Air Filter
Re place at specified intervals. When performi ng inspections, check for damage,
ex cessive wear and oiliness, and replace if necessary.
Engine Coolant
Drain and flush the cool ing system and refill with an ethylene-glycol type
coolant. A qualified technician should perform this operation.
Engine Oil and Oil Filter
Replace the oil filter and drain and r efill the engine oil. For recommended oil
gr ade and viscosity, refert o the
Owner’s Manual.
Engine Valve Clearance
Inspect for excessive lifter noise and engi ne vibration and adjust if necessary.
Aq ualified technician should perform this operation.
Exhaust Pipes and Mountings
Visually inspect the exhaust pipes, muffler and hangers for cracks, deterioration
and damage. Start the engine and listen carefully for any exhaust gas leakage.
Tighten connections or replace parts as necessary.
Fuel Lines and Connections, Fuel Tank Band and
F uel Tank Vapor Vent System Hoses
Visually inspect for corrosion, damage, cr acks and loose or leaking connections.
Tighten connections or replace parts as necessary.
F uel Tank Cap Gasket
Visually inspect for cracks, deterioration an d damage and replace if necessary.

General Maintenance Information19
Explanation of Maintenance Items
Nuts and Bolts on Chassis and Body
Re-tighten the seat-mounting bolts and front/rear suspension member retaining
bolts to specified torque.
Ra diator Core and Condenser
Inspect for damage, debris, dirt, insects and signs of leakage. Have any problems
re pa ired by a qualified technician.
Spark Plugs
Replace at specified intervals. Install new plugs of the same type as originally
equipped. A qualified technician should perform this operation.
Steering Gear Box
Inspect for signs of leakage. If you discover any leakage, have it repaired imme-
diately by a qualified technician.
Steering Linkage and Boots
With the vehicle stopped, check for excessiv e freeplay in the steering wheel.
Inspect the linkage for bending and dama ge and the dust boots for deterioration,
cracks and damage. Replace any damag ed parts. A qualified technician should
perform these operations.
Tire Ro tation
Tires should be rotated according to the instructions in the Owner’s Manual.
When rotating tires, check for damage and uneven wear. Replace if necessary.
Transfer Case Oil
Re place at specified intervals. When performi ng inspections, check for signs of
le akag e. If y ou discov erany le akag e, have it repaired by a qu alified technician
immediately.

General Maintenance Information20
Vehicle Identification
Model
In-service date
Selling dealership
Key number
Body style
Mileage at delivery
Selling dealership phone number
V ehicle Identification Number

Scheduled Maintenance Log21
Following the Charts
The scheduled maintenance log identifies the maintenance required at each
mileage interval and corresponding time interval based on mileage of 1,250
miles per month. If you drive more than 1,250 miles per month, you should
obtain maintenance at the indicated m ileage interval rather than the indicated
time in terval.
If you choose 5,000-mile intervals, follow the instructions below the light blue
bars, such as this one:
5,000 Miles or 4 Months
If you choose 7,500-mile intervals, follow the instructions below the dark blue
bars, such as this one:
7,500 Miles or 6 Months
At 15,000-mile increments, the 5,000-mile and 7,500-mile intervals coincide.
Therefore, the colored bars appear together, as in this example:
15,000 Miles or 12 Months
15,000 Miles or 12 Months
See page 15 to determine the proper maintenance interval for your vehicle.