2004 SATURN VUE service

Roadside Assistance Program
For vehicles purchased in the U.S. call 1-800-553-6000
(TTY: 1-800-833-6000).
For vehicles purchased in Canada call 1-800-268-6800.
As the proud owner of a new Saturn vehicle, you
are automatically enrolled in the Saturn Roadside
Assistance Program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road. Saturn’s Roadside
Assistance toll-free number is staffed by courteous and
capable Roadside Assistance Representatives who
are available 24 hours a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period at no expense
to you:
Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles (16 km).
Emergency Tow:Tow to the nearest Saturn
retailer for warranty service or in the event of
a vehicle-disabling accident. Assistance provided
when the vehicle is mired in sand, mud, or snow.
Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Saturn Retailer Locator Service
In many instances, mechanical failures are covered
under Saturn’s Bumper-to-Bumper warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representatives:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
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Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember we are only a phone call
away. Saturn Roadside Assistance: 1-800-553-6000;
text telephone (TTY) users, call 1-800-833-6000.
Saturn reserves the right to limit services or
reimbursement to an owner or driver when, in Saturn’s
judgment, the claims become excessive in frequency
or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Saturn reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Saturn Roadside Assistance program accessible
from anywhere in Canada or the United States.
Please refer to the Warranty and Owner Assistance
Information book.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles,
has a number of sophisticated computer systems that
monitor and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for air bag
deployment and, if so equipped, to provide anti-lock
braking and to help the driver control the vehicle
in difficult driving situations. Some information may be
stored during regular operations to facilitate repair
of detected malfunctions; other information is stored only
in a crash or near crash event by computer systems
commonly called event data recorders (EDR).
In a crash or near crash event, computer systems, such
as the Air Bag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, safety belt usage, air bag readiness, air
bag performance data, and the severity of a collision.
This information has been used to improve vehicle
crash performance and may be used to improve crash
performance of future vehicles and driving safety.
Unlike the data recorders on many airplanes, these
on-board systems do not record sounds, such as
conversation of vehicle occupants.
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To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or manual
for information on its operations and data collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
Saturn Corporation.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your retailer or
Saturn Corporation.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
U.S. customers can call the Saturn Customer Assistance
Center at 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500In Canada, please call us at 1-800-263–1999.
Or, write to:
Saturn Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you. Saturn
service manuals are written for trained technicians,
and in some cases, specialized tools and equipment
are necessary to complete certain repairs. However,
the manuals are available to owners who either have
the training, or wish to gain a greater understanding of
the technical aspect of their Saturn.
For additional publications information or to order
publications, call toll free 1-800-2-SATURN or visit
win.wallace.com/saturn to order on-line.
In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.
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Owner Publications
Information on how to obtain product bulletins and as
described below is applicable only in the fty U.S. states
and the District of Columbia, and only for cars and
light trucks with a GVWR less than 10,000 pounds
(4 536 kg). Copies of individual bulletins are also at your
participating Saturn retailer. You can ask to see them.
In Canada, information relating to product service
bulletins can be obtained by contacting your Saturn
retailer.
Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors product
performance in the eld. We then prepare bulletins for
servicing our products better. You can get these
bulletins, too.Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how to repair a new or
unexpected condition. Others describe a quicker
way to x your vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions affecting a small
number of vehicles. Your Saturn retailer or a qualied
technician may have to determine if a specic
bulletin applies to your vehicle. To order Saturn bulletins,
call Saturn Publications at 1-800-2-SATURN or visit
win.wallace.com/saturn to order on-line.
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Control of a Vehicle.......................................... 4-7
Coolant
Engine Temperature Gage............................3-34
Engine Temperature Warning Light.................3-33
Heater, Engine............................................2-17
Low Warning Light.......................................3-34
Surge Tank Pressure Cap.............................5-31
Cooling System..............................................5-34
Cruise Control........................................3-11, 3-14
Customer Assistance Information
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to Saturn.................. 7-9
Reporting Safety Defects to the Canadian
Government.............................................. 7-9
Reporting Safety Defects to the United
States Government.................................... 7-8
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information......... 7-9
D
Daytime Running Lamps..................................3-17
Daytime Running Lamps Indicator Light.............3-40
Defensive Driving............................................. 4-3Defogging and Defrosting.................................3-22
Delayed Locking............................................... 2-8
Dinghy Towing (All-Wheel Drive and
Front-Wheel Drive with VTi Transaxle)............4-46
Dinghy Towing (Manual or Five-Speed
Automatic Transaxle*)...................................4-47
Disabling the Theft-Deterrent Feature.................3-74
Doing Your Own Service Work........................... 5-4
Dolly Towing (All-Wheel Drive Vehicles)..............4-48
Dolly Towing (Front-Wheel Drive Vehicles)..........4-48
Dome Lamp...................................................3-19
Door
Delayed Locking........................................... 2-8
Locks.......................................................... 2-7
Power Door Locks......................................... 2-8
Programmable Automatic Door Locks............... 2-9
Rear Door Security Locks............................... 2-9
Driver
Position, Safety Belt.....................................1-15
Seat Height Adjuster...................................... 1-3
Six-Way Power Seat...................................... 1-3
Driver Behavior................................................ 4-2
Driving
At Night.....................................................4-30
City...........................................................4-35
Defensive..................................................... 4-3
Drunken....................................................... 4-4
Environment................................................. 4-2
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Driving (cont.)
Freeway.....................................................4-36
Hill and Mountain Roads..............................4-38
In Rain and on Wet Roads...........................4-32
Winter........................................................4-40
Driving Across an Incline..................................4-26
Driving Downhill..............................................4-25
Driving in Mud, Sand, Snow or Ice....................4-28
Driving in Water..............................................4-29
Driving on Grades...........................................4-60
Driving on Off-Road Hills.................................4-22
Driving on Snow or Ice....................................4-40
Driving Through Deep Standing Water...............4-34
Driving Through Flowing Water.........................4-34
Driving Uphill..................................................4-23
Driving with a Trailer.......................................4-58
DVD
Rear Seat Entertainment System...................3-62
DVD Display Error Messages...........................3-71
DVD Distortion...............................................3-71
DVD Radio....................................................3-66
DVD Radio Error Messages.............................3-71E
Electric Power Steering....................................4-12
Electrical System
Add-On Equipment......................................5-98
Fuses and Circuit Breakers...........................5-98
Power Windows and Other Power Options......5-98
Windshield Wiper Fuses...............................5-98
Emissions Inspection and Maintenance
Programs...................................................3-37
Engine
Air Cleaner/Filter.........................................5-21
Battery.......................................................5-44
Change Engine Oil Light...............................3-39
Check and Service Engine Soon Light............3-35
Coolant......................................................5-28
Coolant Heater............................................2-17
Coolant Temperature Gage...........................3-34
Coolant Temperature Warning Light................3-33
Drive Belt Routing.......................................6-17
Engine Compartment Overview......................5-12
Exhaust.....................................................2-27
Oil .............................................................5-15
Overheating................................................5-31
Reduced Power Light...................................3-39
Starting......................................................2-15
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If You Are Caught in a Blizzard.........................4-42
If You Do Decide to Pull a Trailer......................4-56
Ignition Positions.............................................2-14
Infants and Young Children, Restraints...............1-31
Ination - Tire Pressure...................................5-69
Instrument Panel
Cluster.......................................................3-26
Overview..................................................... 3-4
Instrument Panel Brightness.............................3-19
Instrument Panel Fuse Block............................5-99
Interior Lamps................................................3-19
J
Jump Starting.................................................5-45
K
Keyless Entry System....................................... 2-3
Keys............................................................... 2-2
L
Lamps
Exterior......................................................3-17
Fog Lamps.................................................5-57
Interior.......................................................3-19Lap-Shoulder Belt...................................1-15, 1-23
LATCH System
Child Restraints...........................................1-40
Securing a Child Restraint Designed for
the LATCH System...................................1-42
Leaving Your Vehicle.......................................2-10
Leaving Your Vehicle With the Engine Running . . . 2-25
Liftgate..........................................................2-10
Liftgate Lamps................................................3-19
Light
Airbag Readiness........................................3-28
Anti-Lock Brake System Warning...................3-31
Battery Warning..........................................3-29
Brake System Warning.................................3-30
Change Engine Oil......................................3-39
Daytime Running Lamps Indicator..................3-40
Engine Coolant Temperature Warning.............3-33
Gate Ajar...................................................3-40
Low Coolant Warning...................................3-34
Low Fuel Warning.......................................3-42
Low Traction...............................................3-33
Malfunction Indicator....................................3-35
Oil Pressure...............................................3-38
Reduced Engine Power................................3-39
Safety Belt Reminder...................................3-28
Security.....................................................3-39
Service Vehicle Soon...................................3-40
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