2004 MERCEDES-BENZ E320 display

250 Controls in detailUseful featuresYou can take and place telephone calls us-
ing thes andt buttons on the
steering wheel. To carry out other tele-
phone functions, use the control system
(page 129).
See separate operating manual for instruc-
tions on how to use the telephone.
Tele Aid* The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:


automatic and manual emergency


roadside Assistance and


information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.

To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of approximately
44 feet (approximately 13.5 m) every sec-
ond.Warning!
G
Some jurisdictions prohibit the driver from
using a cellular telephone while driving a ve-
hicle. Whether or not prohibited by law, for
safety reasons, the driver should not use the
cellular telephone while the vehicle is in mo-
tion.
Stop the vehicle in a safe location before an-
swering or placing a call.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after turning the
SmartKey in starter switch to
position2, or pressing the
KEYLESS-GO* start/stop button twice
to position2. The message
Tele Aid –
not activated
will be shown in the
multifunction display for approximately
10 seconds.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).


251 Controls in detail
Useful features
Shortly after the completion of your ac-
quaintance call, you will receive a user ID
and password via first call mail. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.System self-check
Initially, after turning the ignition on, mal-
functions are detected and indicated (the
indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than ten seconds or do not come on). The
message
TELE AID – VISIT WORKSHOP!
ap-
pears for approximately 10 seconds in the
multifunction display.
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.
!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and / or in
the Information button remain illuminated
constantly in red and / or the message
TELE
AID - VISIT WORKSHOP!
is displayed in
the multifunction display after the system
self-check, a malfunction in the system has
been detected.
If a malfunction is indicated as outlined
above, the system may not operate as ex-
pected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.

252 Controls in detailUseful featuresEmergency calls
An emergency call is initiated automatical-
ly:

following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy


if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds. See anti-theft alarm sys-
tem (
page 84) and tow-away alarm
(
page 85)
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See below for instructions on
initiating an emergency call manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
EMERGENCY CALL –
CONNECTING CALL
appears in the multifunc-
tion display. When the connection is estab-
lished, the message
EMERGENCY CALL –
CALL CONNECTED
appears in the multifunc-tion display. All information relevant to the
emergency, such as the location of the ve-
hicle (determined by the GPS satellite loca-
tion system), vehicle model, identification
number and color are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established,
the audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE
ap-
pears in the multifunction display. The Re-
sponse Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle.The Tele Aid system is available if:


it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response cen-
teriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the re-
sponse center.

253 Controls in detail
Useful features
Initiating an emergency call manually
1Cover
2SOS button
Briefly press on cover1.
The cover will open.

Press SOS button2 briefly.
The indicator lamp in SOS button2
will flash until the emergency call is
concluded.

Wait for a voice connection to the Re-
sponse Center.

Close cover after the emergency call is
concluded.
Warning!
G
If the indicator lamp in the SOS button is il-
luminated continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
EMERGENCY CALL –
CALL FAILED appears in the multifunction
display for approximately 10 seconds.
Should this occur, assistance must be sum-
moned by other means.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.

254 Controls in detailUseful featuresRoadside Assistance button•
Located below the center armrest cover is
the Roadside Assistance button•.
Press and hold the button (for longer
than 2 seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
ROADSIDE AS-
SISTANCE – CONNECTING CALL
will ap-
pear in the multifunction display.
When the connection is established, the
message
ROADSIDE ASSISTANCE –
CALL CONNECTED
appears in the multifunc-
tion display. The Tele Aid system will trans-
mit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the
audio system mutes and the message
TELE AID – ROADSIDE ASSISTANCE
CALL ACTIVE
appears in the multifunction
display.

Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and / or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as a jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iThe indicator lamp on the Roadside As-
sistance button• remains illumi-
nated in red for approximately
10 seconds during the system
self-check after turning the ignition on
(together with the SOS button and the
Information button¡).
See system self-check (
page 251)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp on the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
ROADSIDE ASSISTANCE –
CALL FAILED
appears in the multifunc-
tion display.

255 Controls in detail
Useful features
Information button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold button (for longer than
2seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-lished. When a voice connection is estab-
lished, the audio system is muted and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel.
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after turning the
SmartKey in the starter switch to
position2 (together with the SOS but-
ton and the Roadside Assistance
button•).
See system self-check (
page 251)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp on the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel.

257 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND sys-
tem audio is muted and the selected
mode (radio or CD) pauses. The option-
al cellular phone (if installed) switches
off. If you must use this phone, the ve-
hicle must be parked. Disconnect the
coiled cord and place the call. The CO-
MAND navigation system (if engaged)
will continue to run. The display in the
instrument cluster is available for use,
and spoken commands are only avail-
able by pressing the RPT button on the
COMAND unit. A pop-up window will
appear in the COMAND display to indi-
cate that a Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.

283 Operation
Engine compartment
Checking engine oil level
When checking the oil level the vehicle
must

be parked on level ground


be at normal operating temperature


have been stationary for at least five
minutes with the engine turned off
To check the engine oil level via the multi-
function display, do the following:

Turn the SmartKey in the starter switch
to position2 or press the KEYLESS-GO
start/stop button* twice.
The standard display (
page 134) should
appear in the multifunction display.

Press button k or j, on the
steering wheel until the following
message is seen in the multifunction
display:Engine oil level - Measuring now!
Measurement correct only if veh.
level
One of the following messages will
subsequently appear in the indicator:

Engine oil level ok


Add 1.0 qt. to reach max. oil
level!(Canada:
1.0 liter
)


Add 1.5 qts. to reach max. oil
level!(Canada:
1.5 liters
)


Add 2.0 qts. to reach max. oil
level!(Canada: 2
.0 liters
)

If necessary, add engine oil.
For adding engine oil see (
page 284).
More information on engine oil can be
found in the “Technical data” section
(
page 400) and (
page 403).
Other display messages
If the SmartKey or KEYLESS-GO start/stop
button* is not in position 2, the following
message will appear:
Turn on ignition
to see engine oil level!
Switch on the ignition.
If you see the message:
Observe waiting period
iIf you want to interrupt the checking
procedure, press thek orj
button on the multifunction steering
wheel.