2004 MERCEDES-BENZ E320 tow

381 Practical hints
Towing the vehicle
Towing the vehicle
Mercedes-Benz recommends that the vehi-
cle be transported with all wheels off the
ground using flatbed or appropriate wheel
lift/dolly equipment. This method is pref-
erable to other types of towing.When circumstances do not permit the
recommended towing methods, the vehi-
cle may be towed with all wheels on the
ground or front wheels raised (except vehi-
cles with 4MATIC) only so far as necessary
to have the vehicle moved to a safe loca-
tion where the recommended towing
methods can be employed.
!Use flatbed or wheel lift / dolly equip-
ment with SmartKey in starter switch
turned to position0.
Do not tow with sling-type equipment.
Towing with sling-type equipment over
bumpy roads will damage radiator and
supports.
To prevent damage during transport,
do not tie down vehicle by its chassis or
suspension parts.
Switch off the tow-away alarm and the
automatic central locking
Do not tow-start the vehicle.
!Vehicles with 4MATIC:
Do not tow with one axle raised. Doing
so could damage the transfer case,
which is not covered by the Mer-
cedes-Benz Limited Warranty.
All wheels must be on or off the ground.
Observe instructions for towing the ve-
hicle with all wheels on the ground.
!If the vehicle is towed with the front
axle raised (not permissible for vehicles
with 4MATIC), the engine must be shut
off (SmartKey in starter switch
position0 or 1). Otherwise the ESP will
immediately be engaged and will apply
the rear wheel brakes.
When towing the vehicle with all wheels
on the ground, the selector lever must
be in positionN and the SmartKey
must be in starter switch position2.
When towing the vehicle with all wheels
on the ground or the front axle raised,
the vehicle may be towed only for dis-
tances up to 30 miles (50 km) and at a
speed not to exceed 30 mph
(50 km/h).

382 Practical hintsTowing the vehicle
!
To be certain to avoid a possibility of
damage to the drive train, however, we
recommend the drive shaft be discon-
nected at the rear axle drive flange (ve-
hicles with 4MATIC: disconnected at
the front and rear axle drive flanges) for
any towing beyond a short tow to a
nearby garage.
Warning!
G
If circumstances require towing the vehicle
with all wheels on the ground, always tow
with a tow bar if:

the engine will not run


there is a malfunction in the SBC brake
system


there is a malfunction in the power sup-
ply or in the vehicle’s electrical system
as that will be necessary to adequately con-
trol the towed vehicle.
Prior to towing the vehicle with all wheels on
the ground, make certain that the SmartKey
is in starter switch position2.
If the SmartKey is left in the starter switch
position0 for an extended period of time, it
can no longer be turned in the switch. In this
case, the steering is locked. To unlock, re-
move SmartKey from starter switch and re-
insert.
Warning!
G
The brake system requires electrical power
to operate.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. To brake, the driver
must then apply significantly greater brake
pedal pressure and depress the pedal much
further to obtain the expected braking ef-
fect. If necessary, apply full pressure to the
brake pedal. Brakes may only be applied to
the front wheels. Stopping distance is in-
creased! Adapt your driving style according-
ly. For more information, refer to “SBC brake
system” (
page 79).
With the engine not running, there is no
power assistance for the steering system. In
this case, it is important to keep in mind that
a considerably higher degree of effort is nec-
essary to steer the vehicle. Adapt your driv-
ing accordingly.

383 Practical hints
Towing the vehicle
iTo signal turns while being towed with
the hazard warning flasher in use, turn
SmartKey in starter switch to
position2 and activate the combina-
tion switch for the left or right turn sig-
nal in the usual manner – only the
selected turn signal will operate.
Upon canceling the turn signal, the haz-
ard warning flasher will operate again.
!When towing the vehicle with all wheels
on the ground, please note the follow-
ing:
With the automatic central locking acti-
vated and the SmartKey in starter
switch position2, or KEYLESS-GO*
start / stop button in position2, the ve-
hicle doors lock if the left front wheel
as well as the right rear wheel are turn-
ing at vehicle speeds of approximately
9 mph (15 km / h) or more.
Switch off the tow-away alarm
(page 85).
To prevent the vehicle door locks from
locking, deactivate the automatic cen-
tral locking (
page 106).
Towing of the vehicle should only be
done using the properly installed tow-
ing eye bolt. Never attach tow cable,
tow rope or tow rod to the vehicle chas-
sis, frame or suspension parts.
iThe selector lever will remain locked in
positionP and the SmartKey will not
turn in the starter switch if the battery
is disconnected or discharged. See
notes on the battery (
page 375) or
on jump starting (
page 378).
Manual unlocking transmission selec-
tor lever (
page 357).

384 Practical hintsTowing the vehicleInstalling towing eye bolt
Front of vehicle
1Cover on right side of front bumper
To remove cover:
Press mark on cover in direction of ar-
row.

L i f t c o v e r o f f t o r e v e a l t h r e a d e d h o l e f o r
towing eye bolt.The towing eye bolt is supplied with the
tool kit (located in the storage compart-
ment under the trunk floor).

Screw towing eye bolt in to its stop and
tighten with lug wrench.
To reinstall cover:

Fit cover and snap into place.
Rear of vehicle
2Cover on right side of rear bumperTo remove cover:

Pull cover in the direction of the arrow.

Fold cover down to reveal threaded
hole for the towing eye bolt.
The towing eye bolt is supplied with the
tool kit (located in the storage compart-
ment under the trunk floor).

Screw towing eye bolt in to its stop and
tighten with lug wrench.
To reinstall cover:

Fit cover and snap into place.

417 Index
A
ABS 74, 411
ABS control 75
Malfunction indicator lamp 310
Messages in display 319
Warning lamp 310
Accelerator position, automatic
transmission 164
Accident
In case of 50
Activating
Air conditioning (cooling) 182, 194
Air recirculation mode 180, 191
Anti-theft alarm system 84
Automatic climate control 186
Central locking (control system) 149
Charcoal filter 192
Climate control 176
Defrosting 179
Distance warning function* 223
Distronic* 219
Easy-entry/exit feature* 150
ESP 79
Exterior headlamps 47
Exterior lamps 120Front fog lamps 122
Hazard warning flasher 124
Headlamps 47
High beams 123
Ignition 31
Ignition with KEYLESS-GO* 33
Immobilizer 53, 83
Rear fog lamp 121, 122
Rear window defroster 173
Residual heat 182, 194
Seat heater* 113
Tow-away alarm 85
Windshield wipers 48
Adding
Engine oil 284
Additional turn signal 359
Adjustable air vents, rear passenger
compartment 195
Adjusting 34
Air distribution 178, 189
Air volume 178, 179, 190
Backrest tilt 36
Exterior rear view mirror 38
Head restraint height 36
Head restraint tilt 36Instrument cluster illumination 126
Interior rear view mirror 38
Mirrors 38
Multicontour seat* 111
Seat cushion depth 111
Seat cushion tilt 36
Seat fore and aft adjustment 35
Seat height 36
Seats 34
Steering column height 37
Steering wheel 37
Adjusting steering column in or out 37
Adjusting steering column up or down 37
Adjusting the dynamic seat 153
Air conditioning (cooling)
Turning off 182, 194
Turning on 182, 194
Air distribution
Adjusting 178, 189
Air pressure see Tire inflation
pressure 290
Air recirculation mode 180, 191
Activating 180, 191
Deactivating 181, 192

418 IndexAir vents, rear passenger compartment
Adjustable 195
Air volume
Adjusting 178, 179, 190
AIRBAG OFF indicator lamp 317
Airbags 57
BabySmartTM airbag deactivation
system 411
Children 58
Front 61
Passenger 61
Safety guidelines 60
Side impact 61
Window curtain 61
Airmatic DC (Dual Control)* 226
Alarm
Audible 73, 85
Canceling 85
Visual 84
Alarm system
Anti-theft 84
Alignment bolt (vehicle tool kit) 352,
372, 411Antiglare
Automatic 168
Antilock brake system (ABS) 411
Anti-theft alarm system
Arming 84
Canceling alarm 85
Disarming 84
Anti-theft systems 83
Anti-theft alarm system 84
Immobilizer 83
Tow-away alarm 85
Aquaplaning see Hydroplaning 271
Ashtray 246
At the gas station 278
AUDIO menu 134
Selecting radio station 134
Selecting satellite radio* station 135
Audio system
CD mode 135
Automatic antiglare for rear view
mirror 168
Automatic central locking
Activating/deactivating (control
system) 149Automatic climate control
Temperature sensor 27
Automatic climate control* 184
Adjusting air distribution 189
Adjusting air volume 179, 190
Air recirculation mode 191
Defrosting 190
Rear window defroster 173
Residual heat utilization 194
Residual ventilation 194
Setting the temperature 188
Automatic headlamp mode 120
Automatic lighting control
Activating 124
Deactivating 125
Automatic locking when driving 106
Automatic transmission 158
Accelerator position 164
Emergency operation (Limp Home
Mode) 167
Gear ranges 160
Gear selector lever position 161
Gear shifting malfunctions 167
Kickdown 164

422 IndexD
Daytime running lamp mode 121
Setting 146
Deactivating
Air conditioning 182
Air recirculation mode 181, 192
Alarm 84
Anti-theft alarm system 84
Automatic climate control 181, 186
Central locking (control system) 149
Climate control 176
Cruise control 212
Defrost 180, 190
Distance warning function* 223
Distronic* 221
Engine with KEYLESS-GO* 53
ESP 78
Exterior lamps 120
Hazard warning flasher 124
Headlamps 52
Immobilizer 83
Interior lighting delayed
switch-off 149
Rear window defroster 173Residual heat 183
Seat heater* 113
Seat ventilation* 114
SmartKey
Turning off the engine 53
Tow-away alarm 85
Deceleration
With Distronic* 217
Defogging
Windshield 179, 189
Defrosting 179, 190
Delayed switch-off
Interior lighting 149
Dialing
A number (telephone) 156
Difficulties
While driving see Problems while
driving 50
With starting 45
Digital speedometer 134
Direction of rotation 290
Discharged battery
Jump starting 378Disconnecting
Vehicle battery 376
Display
Selecting 142, 143
Displays
Digital speedometer 134
Distronic* 216
Messages 283
Selecting 142
Service indicator 297
Showing malfunctions 137
Distance
Decreasing in Distronic* 222
Increasing in Distronic* 222
Warning function 222
Distance to empty (range)
Calling up 153
Distance warning function* 222
Activating 223
Deactivating 223
DTR* warning lamp 222
Intermittent warning sound 222
Symbol in multifunction display 136

426 IndexGPS 413
GPS see COMAND 251
H
Hand-held transmitter
Programming integrated remote
control 259
Reprogramming integrated remote
control 263
Hazard warning flasher 123
Switching off 124
Switching on 124
Headlamps
Automatic control 120
Bi-Xenon* 411
Cleaning system* 170
Switching off 52
Switching on 47
Headlamps, tail lamps, side markers, turn
signal lenses 304
Heated seats* 113
Heated steering wheel* 248
Height adjustment
Head restraints 36
Steering wheel 37
Vehicle level 227High beam flasher 47, 123
High beam headlamps
Messages in display 338
Replacing bulbs 359
Switching on 123
Hood 281
Closing 281
Message in display 335
Opening 281
Hydroplaning 271
I
Identification labels 390
Ignition 31, 33
Switching on 44
Immobilizer 83
Activating 83
Deactivating 83
Indicator lamps see Lamps, indicator and
warning
Infant and child restraint systems 65
Installing 69
LATCH child seat anchors 71Information
About service and warranty 10
Button for Tele Aid* 255
Inside rear view mirror
Antiglare 168
Installing
Infant and child restraint systems 69
Towing eye bolt 384
Wiper blades 365
Instrument cluster 22, 126, 307, 413
Coolant temperature gauge 127
Illumination 126
Multifunction display 129
Outside temperature indicator 128
Selecting language 142
Instrument lighting 126, 127
Integrated remote control
Canadian programming 262
Erasing memory 263
Gate operator 262
Hand-held transmitter 259
Operation 262
Rolling code programming 261