251 Controls in detail
Useful features
Tele Aid The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance and
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password via first call mail.
By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door un-
lock, Info Services profile and more.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
SOS button. Failure to complete either
of these steps will result in a system
that is not activated. If the system is
not activated, the indicator lamp in the
SOS button stays on after turning
SmartKey in starter switch to
position2 or pressing KEYLESS-GO*
start/stop button twice to position2
(page 33). The message
Tele Aid
not activated
will be shown in the
multifunction display for approximately
ten seconds.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals is unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
257 Controls in detail
Useful features
Upgrade signals
The Tele Aid system processes calls using
the following priority.
Automatic emergency – First priority
Manual emergency – Second priority
Roadside assistance – Third priority
Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard, and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to
retransmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the respective
indicator lamp will stop flashing. The
COMAND* system operation will resume.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your authorized Mercedes-Benz Center
and have the system checked or con-
tact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonì on the multifunc-
tion steering wheel.
270 OperationDriving instructions
TiresTread wear indicators (TWI) are required by
law. These indicators are located in six
places on the tread circumference and be-
come visible at a tread depth of approxi-
mately
1⁄16 in (1.6 mm), at which point the
tire is considered worn and should be re-
placed.
The tread wear indicator appears as a solid
band across the tread.
Warning!
G
To reduce the risk of personal injury as a re-
sult of inadvertent vehicle movement, be-
fore turning off the engine and leaving the
vehicle always:
Keep right foot firmly on brake pedal.
Firmly depress parking brake pedal.
Move the gear selector lever to
positionP.
Slowly release brake pedal.
When parked on an incline, turn front
wheels towards the road curb.
Turn the SmartKey to starter switch
position0 and remove, or press
KEYLESS-GO* start/stop button (vehi-
cles with KEYLESS-GO*).
Take the SmartKey or the SmartKey with
KEYLESS-GO* with you and lock vehicle
when leaving.
Warning!
G
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possi-
ble damage to your vehicle has occurred,
you should turn on the hazard warning flash-
ers, carefully slow down, and drive with cau-
tion to an area which is a safe distance from
the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have it towed to the nearest
Mercedes-Benz Center or tire dealer for re-
pairs.
Warning!
G
Although the applicable federal motor vehi-
cle safety laws consider a tire to be worn
when the tread wear indicators (TWI) be-
come visible at approximately
1/16in
(1.6 mm), we recommend that you do not al-
low your tires to wear down to that level. As
tread depth approaches
1/8in (3 mm), the
adhesion properties on a wet road are
sharply reduced.
Depending upon the weather and/or road
surface (conditions), the tire traction varies
widely.
278 OperationAt the gas station
At the gas stationRefueling
The fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking/unlocking the vehicle with
the SmartKey or the SmartKey with
KEYLESS-GO* automatically locks/un-
locks the fuel filler flap.
Turn the engine off
by turning the SmartKey to
position0. Remove the SmartKey
from the starter switch.
by pressing the KEYLESS-GO*
start/stop button. Open the driv-
er’s door (with driver’s door open,
starter switch is now in position0,
same as with SmartKey removed
from starter switch).
Open the fuel filler flap by pushing at
the point indicated by the arrow.
The fuel filler flap springs open.
Turn the fuel cap to the left and hold on
to it until possible pressure is released.
Take off the cap and set it in the recess
on the fuel filler flap.
To prevent fuel vapors from escaping
into open air, fully insert filler nozzle
unit.
Only fill your tank until the filler nozzle
unit cuts out – do not top up or overfill.
Warning!
G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious inju-
ry. Whenever you are around gasoline, avoid
inhaling fumes and skin contact, extinguish
all smoking materials. Never allow sparks,
flame or smoking materials near gasoline!
Failure to remove the fuel cap slowly could
result in personal injury.
283 Operation
Engine compartment
Engine oil
The amount of oil your engine needs will
depend on a number of factors, including
driving style. Higher oil consumption can
occur when
the vehicle is new
the vehicle is driven frequently at high-
er engine speeds
Engine oil consumption checks should only
be made after the vehicle break-in period.Checking engine oil level with the con-
trol system
When checking the oil level the vehicle
must
be parked on level ground
be at normal operating temperature
have been stationary for at least five
minutes with the engine turned off
To check the engine oil level via the
multifunction display, do the following:
Turn the SmartKey in the starter switch
to position2 or press the
KEYLESS GO* start/stop button twice.The standard display (
page 129) should
appear in the multifunction display.
Press buttonk or j on the
steering wheel until the following
message is seen in the multifunction
display:Engine oil level
Measuring now!
Measurement
correct
only if veh. levelOne of the following messages will
subsequently appear in the indicator:
Engine oil level
ok
Add 1.0 qt.
to reach max. oil level!(Canada:
1.0 liter
)
iDo not use any special lubricant addi-
tives, as these may damage the drive
assemblies. Using special additives not
approved by Mercedes-Benz will
restrict your warranty entitlement.
More information on this subject is
available at any Mercedes-Benz
Center.
314 Practical hintsWhat to do if …?Messages in the display
The control system shows warning and
malfunction messages in the multifunction
display.
Certain warning and malfunction messag-
es are accompanied by an audible signal.
Address these messages accordingly and
follow the additional instructions given in
this Operator’s Manual.
Selecting the malfunction memory menu in
the control system (
page 138) displays
both cleared and uncleared messages.
High-priority messages appear in the mul-
tifunction display in red color.
Certain messages of high priority cannot
be cleared from the multifunction display
using the reset button (page 126).
Other high priority messages and messag-
es of less immediate priority (regular dis-
play colors) can be cleared from the
multifunction display using the reset but-
ton and are then stored in the malfunction
message memory (
page 138).On the pages that follow, you will find a
compilation of the most important warning
and malfunction messages that may ap-
pe ar i n the di spl ay . High pr iori ty m es sa ge s
appear on a red background.
Warning!
G
All categories of messages contain impor-
tant information which should be taken note
of and, where a malfunction is indicated, ad-
dressed as soon as possible at an autho-
rized Mercedes-Benz Center.
Failure to repair the condition noted may
cause damage not covered by the
Mercedes-Benz Limited Warranty, or result
in property damage or personal injury.Warning!
G
No messages will be displayed if either the
instrument cluster or the multifunction dis-
play is inoperative.
Contact your nearest authorized
Mercedes-Benz Center.
iTurning the SmartKey in starter switch
to position2, or pressing the
KEYLESS-GO* start/stop button twice
to position2 causes all lamps as well
as the multifunction display to come
on. Ensure that they are all in working
order before starting your journey.
319 Practical hints
What to do if …?
Display
Display message
Possible cause
Possible solution
P
Selector lever
in park position
You have turned off the engine with the
KEYLESS-GO* start/stop button in gear
selector lever positionN and opened the
driver’s door.
or
You have attempted to switch off the en-
gine with the KEYLESS-GO* start/stop
button while the gear selector lever was in
positionR orD.
Place the gear selector lever in
positionP.
Please move
selector lever to P
or N
You have attempted to start the engine
with the KEYLESS-GO* start/stop button
while the gear selector lever was in
positionR orD.
Place the gear selector lever in
positionP or N.
320 Practical hintsWhat to do if …?Symbol messagesDisplay symbol
Display message
Possible cause
Possible solution
#
Undervoltage
Charge battery
The battery has insufficient voltage.
Start the engine (
page 43).
Undervoltage
Switch off
consumers
The battery has insufficient voltage.
Turn off unnecessary electrical con-
sumers.
VISIT WORKSHOP!
The battery was charged with a battery
charger or jump started.
Have the battery checked at a service
station.
The battery is no longer charging.
Possible causes:
alternator malfunctioning
broken poly-V-belt
Do not forget that the brake system re-
quires electrical energy and may be oper-
ating with restricted capability.
Considerably greater brake pedal force is
required and the stopping distance is in-
creased.
Stop immediately and check the
poly-V-belt.
If it is broken:
Do not continue to drive. Otherwise
the engine will overheat due to an in-
operative water pump which may re-
sult in damage to the engine. Notify an
authorized Mercedes-Benz Center.
If it is intact:
Drive immediately to the nearest au-
thorized Mercedes-Benz Center. Ad-
just driving to be consistent with
reduced braking responsiveness.