2004 MERCEDES-BENZ C320 4MATIC WAGON audio

224 Controls in detailUseful featuresEmergency calls
An emergency call is initiated
automatically:

following an accident in which the
emergency tensioning devices (ETDs)
or airbags deploy.


if the anti-theft alarm or the tow-away
alarm stays on for more than
20 seconds. See anti-theft alarm
system (
page 80) and tow-away
alarm (
page 81).
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled “SOS”,
then briefly pressing the button located
under the cover. See (
page 225) for
instructions on initiating an emergency call
manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message EMERGENCY CALL –
CONNECTING CALL
appears in the multifunc-
tion display. When the connection is estab-
lished, the message
EMERGENCY CALL – CALL CONNECTED

appears in the multifunction display. All in-
formation relevant to the emergency, such
as the location of the vehicle (determined
by the GPS satellite location system), vehi-
cle model, identification number and color
are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established,
the audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE

appears in the multifunction display. The
Response Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle.The Tele Aid system is available if:


it has been activated and is
operational. Activation requires a
subscription for monitoring services,
connection and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response
centeriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the
response center.

226 Controls in detailUseful featuresRoadside Assistance button•
Located below the center armrest cover is
the Roadside Assistance button•.
Press and hold button (for longer than
two seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
TELE
DIAGNOSIS – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
TELE DIAGNOSIS –
CALL CONNECTED
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the audiosystem mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE

appears in the multifunction display.

Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This
function permits the Mercedes-Benz
Roadside Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten sec-
onds during the system self-check after
turning the SmartKey in the starter
switch to position2 (together with the
SOS button and the Information
button¡).
See system self-check (
page 223)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS –
CALL FAILED
appears in the
multifunction display.

227 Controls in detail
Useful features
Information button¡
Located below the center armrest cover is
the Information button¡.
Press and hold button (for longer than
two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of
cellular and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished, the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display.
Information regarding the operation of
your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only). Roadside Assistance calls can be
terminated using the ìbutton on
the multifunction steering wheel.
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after turning the
SmartKey in the starter switch to
position2 (together with the SOS
button and the Roadside Assistance
button•).
See system self-check (
page 223)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated
using the ìbutton on the multi-
function steering wheel.

229 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
tailgate recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use, and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the
COMAND* display to indicate that a
Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the
message
EMERGENCY CALL –
CALL CONNECTED
will appear in the
multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist will
attempt to establish voice contact with
the vehicle occupants.
If the tailgate recessed handle was
pulled for more than 20 seconds
before door unlock authorization was
received by the Response Center, you
must wait 15 minutes before pulling
the tailgate recessed handle again.

359 Technical terms
Instrument cluster
The displays and indicator/warning
lamps in the driver’s field of vision,
including the tachometer, speedo-
meter, engine temperature display and
fuel gauge.
Kickdown
Depressing the accelerator past the
point of resistance shifts the transmis-
sion down to the lowest possible gear.
This very quickly accelerates the
vehicle and should not be used for
normal acceleration needs.
Lock button
Button on the door which indicates
whether the door is locked or
unlocked. Pushing the lock button
down on an individual door from inside
will lock that door.
Memory function*
Used to store three individual seat,
steering wheel and mirror positions for
each SmartKey.Menu
The control system displays are
arranged in menus. Each menu
contains a number of commands for
particular systems. In the Audio menu,
for example, you will find the
commands
SELECT RADIO STATION
or
OPERATE CD PLAYER
. Using commands,
you can directly change the settings for
your vehicle.
MON
(M
otor O
ctane N
umber)
The Motor Octane Number for gasoline
as determined by a standardized
method. It is an indication of a
gasoline's ability to resist undesired
detonation (knocking). The average of
both the MON (Motor Octane Number)
and ->RON (Research Octane Number)
is posted at the pump, also known as
ANTI-KNOCK INDEX.Multifunction display
Display field in the instrument cluster
used to present information provided
by the control system.
Multifunction steering wheel
Steering wheel with buttons for
operating the control system.
Overspeed range
Engine speeds within the red marking
of the tachometer dial. Avoid this
engine speed range, as it may result in
serious engine damage that is not
covered by the Mercedes-Benz Limited
Warranty.
Poly-V-belt drive
Drives engine-components (alternator,
AC compressor, etc.) from the engine.

361 Technical terms
Tele Aid* System
(T
elematic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response: automatic and
manual emergency, roadside assis-
tance and information. Tele Aid is
initially activated by completing a
subscriber agreement and placing an
acquaintance call.
The Tele Aid system is operational
provided that the vehicle’s battery is
charged, properly connected, not
damaged and cellular and GPS
coverage is available.Telematics*
A combination of the terms “tele-
communications” and “informatics”.
Tightening torque
Force times lever arm (e.g. a lug
wrench) with which threaded fasteners
such as wheel bolts are tightened.
Tire speed rating
Part of tire designation; indicates the
speed range for which a tire is
approved.Traction
Force exerted by the vehicle on the
road via the tires.
VIN
(V
ehicle I
dentification N
umber)
The number set by the manufacturer
and placed on the body to uniquely
identify each vehicle produced.
Voice control system*
Voice control system for car phones,
portable cell phones and audio
systems (radio, CD, etc.).

364 Index
Seats 32, 33
Steering column height 38
Steering column length 38
Steering wheel 36
Air conditioning (cooling)
Turning off 156, 166
Turning on 156, 166
Air conditioning refrigerant 348
Air distribution
Adjusting 153, 162
Air pressure see Tire inflation pressure
Air recirculation mode 154, 163
Activating 154, 163
Deactivating 155, 164
Air vents, rear passenger compartment
Adjustable 157, 168
Air volume
Adjusting 153, 162Airbags 57
BabySmart
TM deactivation
system 68
Children 58
Front 61
Passenger 61
Side impact 62
Window curtain 62
Alarm
Audible 73, 81
Canceling 81
Visual 80
Alarm system
Anti-theft 80
Alignment bolt 357
Alignment bolt (vehicle tool kit) 320
Anticorrosion/antifreeze 353
Antiglare
Automatic 146
Manual 146
Antilock brake system (ABS) 357Anti-theft alarm system
Arming 80
Canceling alarm 81
Disarming 81
Anti-theft systems 80
Anti-theft alarm system* 80
Immobilizer 80
Tow-away alarm 81
Aquaplaning see Hydroplaning
Armrest
Storage compartment in front of 217
Storage spaces 218
Ashtray 219
ATF (automatic transmission fluid) 256
AUDIO menu 116
Selecting radio station 117
Audio system 169
Audio and telephone, operation 169
Button and soft key operation 172
Cassette operation 182
CD operation 185
Operating and display elements 170

366 IndexBattery discharged
Jump starting 327
Battery, vehicle 258, 324
Charging 325
Disconnecting 325
Messages in display 285
Reconnecting 326
Reinstalling 325
Removing 325
Bi-Xenon headlamps* 357
Bi-Xenon type
Front lamp bulbs 313
Block heater 264
Blocking
Rear door window operation 72
Bolts
For Minispare wheel 304
Brake assist system (BAS) 357
Brake fluid 251, 348Brake lamp bulbs 311
Brake lamp, high mounted 311
Brake pads
Message in display 286
Brakes 240
Warning lamp 275
Break-in period 238
Bulbs, replacing 310
Additional turn signals 310
Backup lamps 311
Brake lamps 311
Fog lamps 310
Front lamps 310
High beam 310
High mounted brake lamp 311
License plate lamps 311, 316
Low beam 310
Parking lamps 310, 311, 313, 314
Rear fog lamp 311
Rear fog lamps 315Side marker lamps 310, 315
Standing lamps 310, 311, 313, 314
Tail lamp assemblies 311, 315
Turn signal lamps 310, 311
Button
Audio system 172
C
CAC (Customer assistance center) 357
California
Important notice 11
Calling up
Range (distance to empty) 136
Service indicator 266
CAN system 357
Capacities
Fuels, coolants, lubricants, etc. 346
Cargo area see Cargo compartment
Cargo compartment
Auxiliary fuse box 334
Lighting 106
Parcel net 208