2004 MAZDA MODEL SPEED MX-5 MIATA Owners Manual

8-45
Maintenance and Care
Appearance Care
Form No. 8T02-EA-03L

Aluminum Wheel Maintenance
A protective coating is provided over the
aluminum wheels. Special care is needed
to protect this coating.

Convertible Top Maintenance
The convertible top is made of a special
high-grade material, but if it
’s not taken
good care of, hardening, staining, and loss
of luster will result. Maintain it under
these guidelines.
Wa s h i n g
Don ’t wait until the top gets really dirty
before cleaning it. Dirt that ’s there too
long will cause deterioration.
1. Before washing, remove dust and coarse particulate with a soft brush.
2. Gently clean the top with a synthetic neutral detergent, lots of water, and a
soft brush.
3. Rinse it thoroughly with clean water to remove all the soap.
4. Wipe it as dry as you can before the water dries on it.
5. Then allow it to dry completely before lowering it.
NOTE
•Don
’t use a wire brush or any
abrasive cleaner, polishing
compound, or solvent on aluminum
wheels. They may damage the
coating.
• Only use a mild soap or neutral
detergent and always use a sponge
or soft cloth to clean the wheels.
Rinse thoroughly with lukewarm or
cold water. Also, be sure to clean
the wheels after driving on dusty or
salted roads. This helps prevent
corrosion.
• Avoid washing your vehicle in an
automatic car wash that uses high-
speed or hard brushes.
• If your aluminum wheels lose
luster, wax the wheels.
•Automatic and high-pressure car
washes are harmful to a convertible
top. Avoid them.
• Don
’t spray water directly on the
area where the window glass and
the top meet. This would probably
cause water to enter the cabin.
CAUTION
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8-46
Maintenance and Care
Appearance Care
Form No. 8T02-EA-03L
Appearance(Polyvinyl only)
Dress the top once a month after washing
and drying it well. For best results, use a
water-based leather treatment or vinyl top
dressing. This will help maintain good
appearance and material condition of the
top.

Detachable Hardtop
Maintenance*
Wa s h i n g
To help protect the hardtop
’s finish, use a
soft cloth or sponge to wash it.
Insects, tar, tree sap, bird droppings,
industrial fallout, and similar deposits can
damage the finish if they are not removed
immediately. When prompt washing with
plain water is ineffective use a mild soap
made for use on vehicles. Thoroughly rinse with lukewarm or cold
water. Don
’t allow soap to dry on the
finish.
Waxing
Wax the hardtop when water no longer
beads on the paint. Always wash and dry
it before waxing.
•
Some leather treatment products
can ruin the top
’s gloss. Be careful
of the one you choose.
• Test on an inconspicuous, small
corner of the top if you are not sure.
• Don
’t get any car wax on the top.
If you do, remove it with a good
leather cleaner.
• Too much treatment on the top can
be as damaging as too little. Follow
the manufacturer
’s directions.
Don ’t overdo it!
• Let the top dry completely before
lowering after applying treatment or
dressing.
CAUTION
•Don
’t use an automatic car wash.
• Don
’t use strong soap, chemical
detergents, or hot water, and don ’t
wash the hardtop in direct sunlight
or when the surface is warm.
• Wiping off dust or dirt with a dry
cloth will scratch the finish.
• Don
’t use abrasive wax. This may
damage the protective coating and
discolor or deteriorate the paint.
NOTE
A spot remover to remove oil, tar, and
similar materials will usually also take
off the wax. Rewax these areas.
CAUTION
CAUTION
*Some models.
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8-47
Maintenance and Care
Appearance Care
Form No. 8T02-EA-03L

Dashboard Precautions
Prevent caustic solutions such as perfume
and cosmetic oils from contacting the
dashboard. They
’ll damage and discolor
it. If these solutions get on the dashboard,
wipe them off immediately.

Cleaning the Upholstery and
Interior Trim
Vi ny l
Remove dust and loose dirt from vinyl
with a whisk broom or vacuum cleaner.
Clean vinyl with a leather-and-vinyl
cleaner.
Leather*
Real leather isn
’t uniform and may have
scars, scratches, and wrinkles. Clean it
with a leather cleaner or mild soap.
If the leather gets wet from rain, remove
the moisture as soon as possible and dry
in a shaded area.
If the seats get wet, promptly remove
moisture with a dry cloth and allow it to
further dry in a shaded area.
If moisture is not removed, it will cause
hardening and shrinkage of the leather.
Do not leave vinyl products on the seats
for long periods as they may affect the
leather quality and coloring. Fabric
Remove dust and loose dirt from fabric
with a whisk broom or vacuum cleaner.
Clean it with a mild soap solution good
for upholstery and carpets. Remove fresh
spots immediately with a fabric spot
cleaner.
To keep the fabric looking clean and
fresh, take care of it. Otherwise its color
will be affected, it can be stained easily,
and its fire-resistance may be reduced.


Cleaning the Lap/Shoulder Belt
We b b i n g
Clean the webbing with a mild soap
solution recommended for upholstery or
carpets. Follow instructions. Don
’t bleach
or dye the webbing; this may weaken it.
After cleaning the belts, thoroughly dry
the belt webbing and make sure there is
no remaining moisture before retracting
them.
Interior Care
Do not use glazing agents.
Glazing agents contain ingredients
which may cause discoloration,
wrinkling, cracks and peeling.
CAUTION
Use only recommended cleaners and
procedures. Others may affect
appearance and fire-resistance.
Damaged Seat Belt:
Using damaged seat belts is
dangerous. In a collision, damaged
belts cannot provide adequate
protection. Have an Authorized
Mazda Dealer replace damaged belts
immediately.
CAUTION
WARNING
*Some models.
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8-48
Maintenance and Care
Appearance Care
Form No. 8T02-EA-03L

Cleaning the Window Interiors
If the windows become covered with an
oily, greasy, or waxy film, clean them with
glass cleaner. Follow the directions on the
container.
Don ’t scrape or scratch the inside of
the rear window. You may damage the
rear window defroster grid.
CAUTION
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9-1
Form No. 8T02-EA-03L
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ..................................................................... 9-2
Customer Assistance (U.S.A.) ................................................... 9-2
Customer Assistance (Canada) .................................................. 9-4
Customer Assistance (Puerto Rico) ........................................... 9-7
Mazda Importer/Distributors ...................................................... 9-8
Importer/Distributor .................................................................. 9-8
Distributor in Each Area ............................................................ 9-8
Warranty ........................................................................................ 9-9
Warranties for Your Mazda ........................................................ 9-9
Outside the United States ........................................................ 9-10
Outside Canada ........................................................................ 9-11
Add-On Non-Genuine Parts and Accessories ......................... 9-12
Cell Phones ................................................................................... 9-13
Cell Phones Warning ............................................................... 9-13
Uniform Tire Quality Grading System (UTQGS) .................... 9-14
Uniform Tire Quality Grading System (UTQGS) ................... 9-14
Reporting Safety Defects ............................................................ 9-16
Reporting Safety Defects ......................................................... 9-16
Service Publications .................................................................... 9-17
Service Publications ................................................................ 9-17
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9-2
Customer Information and Reporting Safety Defects
Form No. 8T02-EA-03L
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management, you can reach Mazda North American Operations by one of three ways.
Log on at: www.mazdausa.com

Answers to many questions, including how to locate or contact a local Mazda
dealership in the U.S., can be found here. You can also send e-mail to Mazda by
clicking "contact" at this site.
By phone at:1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
Customer Assistance (U.S.A.)
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9-3
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8T02-EA-03L
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver ’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’ s name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
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9-4
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8T02-EA-03L

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).

STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer ’s name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Assistance (Canada)
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