2004 MAZDA MODEL MX-5 MIATA Owners Manual

9-7
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S15-EA-03G
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area’
s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver ’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’ s name and location
6. Your question(s)
Customer Assistance (Puerto Rico)
J07S_8S15-EA-03G_Edition2.book Page 7 Thursday, August 21, 2003 10:04 AM

9-8
Customer Information and Reporting Safety Defects
Form No. 8S15-EA-03G
Mazda Importer/Distributors

U. S . A .
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL:1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

CANADA
Mazda Canada Inc.
305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada
TEL: 1 (800) 263-4680 (in Canada)
(416) 609-9909 (outside Canada)

PUERTO RICO
Plaza Motors Corp. (Mazda de Puerto
Rico)
P.O. Box 362722, San Juan, Puerto Rico
00936-2722
TEL: (787) 641-9300

GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555

SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524
Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051

AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
Importer/DistributorDistributor in Each Area
J07S_8S15-EA-03G_Edition2.book Page 8 Thursday, August 21, 2003 10:04 AM

9-9
Customer Information and Reporting Safety Defects
Form No. 8S15-EA-03G
Wa r r a n t y
•New Vehicle Limited Warranty
• Distributor Major Component Limited Warranty (Canada only)
• Safety Restraint System Limited Warranty
• Anti-perforation Limited Warranty
• Federal Emission Control Warranty (U.S.A. only)

Emission Defect Warranty
 Emission Performance Warranty
• California Emission Control Warranty (U.S.A. only)
• Emission Control Warranty (Canada only)
• Replacement Parts and Accessories Limited Warranty
• Tire Warranty
Warranties for Your Mazda
NOTE
Detailed warranty information is provided with your Mazda.
J07S_8S15-EA-03G_Edition2.book Page 9 Thursday, August 21, 2003 10:04 AM

9-10
Customer Information and Reporting Safety Defects
Wa r r a n t y
Form No. 8S15-EA-03G
Government regulations in the United States require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside the United States. However, in the event that you are moving to Canada
permanently, Mazda vehicles built for use in the United States could be eligible for
exportation to Canada with specific vehicle modifications to comply with the Canadian
Motor Vehicle Safety requirements (CMVSS).
You may have the following problems if you do take your vehicle outside of the United
States:
•Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
• Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer ’s Warranty Booklet for more information.
Outside the United States
NOTE
The above is applicable for a permanent import/export situation and not related to
travelers on vacation.
J07S_8S15-EA-03G_Edition2.book Page 10 Thursday, August 21, 2003 10:04 AM

9-11
Customer Information and Reporting Safety Defects
Wa r r a n t y
Form No. 8S15-EA-03G
Government regulations in Canada require that automobiles meet specific emission
regulations and safety regulations. Therefore, vehicles built for use in Canada may differ
from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside Canada. However, in the event that you are moving to the United States
permanently, Mazda vehicles built for use in Canada could be eligible for exportation to the
United States with specific vehicle modifications to comply with the United States Federal
Motor Vehicle Safety Standards (FMVSS).
You may have the following problems if you do take your vehicle outside of Canada:
•Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
• Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer ’s Warranty Booklet for more information.
Outside Canada
NOTE
The above is applicable for a permanent import/export situation and not related to
travelers on vacation.
J07S_8S15-EA-03G_Edition2.book Page 11 Thursday, August 21, 2003 10:04 AM

9-12
Customer Information and Reporting Safety Defects
Wa r r a n t y
Form No. 8S15-EA-03G
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle’s performance or safety system; the Mazda warranty doesn ’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Add-On Non-Genuine Parts and Accessories
Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle’ s performance or safety system.
This could cause you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install non-genuine
parts or accessories.
Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could be damaged, causing engine
stalling, air-bag (SRS) activation, ABS inactivation, or a fire in the vehicle.
Be very careful in choosing and installing add-on electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems.
WARNING
J07S_8S15-EA-03G_Edition2.book Page 12 Thursday, August 21, 2003 10:04 AM

9-13
Customer Information and Reporting Safety Defects
Form No. 8S15-EA-03G
Cell Phones
Cell Phones Warning
Use of Cell Phones and Other Devices by Driver:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous.
Dialing a number on a cell phone while driving also ties-up the driver’s hands. Use of
these devices will cause the driver to be distracted and could lead to a serious accident.
If a passenger is unable to use the device, pull off the right-of-way to a safe area
before use. If use of a cell phone is necessary despite this warning, use a hands-free
system to at least leave the hands free to drive the vehicle. Never use a cell phone or
other electrical devices while the vehicle is moving and, instead, concentrate on the
full-time job of driving.
Please comply to the legal regulations concerning the use of communication
equipment in vehicles in your country.
WARNING
J07S_8S15-EA-03G_Edition2.book Page 13 Thursday, August 21, 2003 10:04 AM

9-14
Customer Information and Reporting Safety Defects
Form No. 8S15-EA-03G
Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.

Tr e a d We a r
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.

Traction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire
’s ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.

Te m p e r a t u r e - A , B , C
The temperature grades are A (the highest), B, and C, represent the tire
’s resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.
Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.
Uniform Tire Quality Grading System (UTQGS)
The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.
WARNING
J07S_8S15-EA-03G_Edition2.book Page 14 Thursday, August 21, 2003 10:04 AM