2004 LINCOLN NAVIGATOR Owners Manual

ORDERING ADDITIONAL OWNER ’ S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner ’ s guide
French Owner ’ s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle ’ s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29,000 km (18,000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus) Customer Assistance
297

3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1 – 800 – 424 – 9393 (or 366 – 0123 in the Washington D.C. area) or write
to:
NHTSA
400 Seventh Street
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus)Customer Assistance
298

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
Ph shampoo, such as Motorcraft Detail Wash (ZC-3 – A), which is available
from your dealer.
• Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
• Never wash a vehicle that is “ hot to the touch ” or during exposure to
strong, direct sunlight.
• Always use a clean sponge or carwash mitt with plenty of water for
best results.
• Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
• It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
• Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle ’ s
paintwork and trim over time.
• Remove any exterior accessories, such as antennas, before entering a
car wash.
• Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
• If your vehicle is equipped with running boards, do not use
rubber, plastic and vinyl protectant products on the running
board surface, as the area may become slippery.
• If your vehicle is equipped with power deployable running
boards, you may experience noise while deploying the system
due to excessive grit and grime buildup. While the system is
unaffected by this buildup, it is important to wash the area
regularly in order to maintain the system ’ s optimal operation.
WAXING
Applying a polymer paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
• Wash the vehicle first.
• Do not use waxes that contain abrasives.
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus)Cleaning
Cleaning
299

• Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained body-side cladding,
roof racks, bumper step surfaces, mirror housings or the windshield
cowl area. The paint sealant will “ gray ” or stain the parts over time.
PAINT CHIPS
Your dealer has touch-up paint and sprays to match your vehicle ’ s color.
Take your color code (printed on a sticker in the driver ’ s door jam) to
your dealer to ensure you get the correct color.
• Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
• Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
• Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37 – A),
which is available from your dealer. Heavy dirt and brake dust
accumulation may require agitation with a sponge. Rinse thoroughly
with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or
covers.
• Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
• To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
• Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
• Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus)Cleaning
300

• Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
that require cleaning and pressure rinse clean.
• Cover the highlighted areas to prevent water damage when cleaning
the engine.
• Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
PLASTIC (NON-PAINTED) EXTERIOR PARTS
Use only approved products to clean plastic parts. These products are
available from your dealer.
• For routine cleaning, use Motorcraft Detail Wash (ZC-3 – A).
• If tar or grease spots are present, use Motorcraft Bug and Tar
Remover (ZC-42).
WINDOWS AND WIPER BLADES
The windshield, rear and side windows and the wiper blades should be
cleaned regularly. If the wipers do not wipe properly, substances on the
vehicle ’ s glass or the wiper blades may be the cause. These may include
hot wax treatments used by commercial car washes, tree sap, or other
organic contamination. To clean these items, please follow these tips:
• The windshield, rear windows and side windows may be cleaned with
a non-abrasive cleaner such as Motorcraft Ultra Clear Spray Glass
Cleaner (ZC-23), available from your dealer.
• Do not use abrasives, as they may cause scratches.
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus) Cleaning
301

• Do not use fuel, kerosene, or paint thinner to clean any parts.
• Wiper blades can be cleaned with isopropyl (rubbing) alcohol or
windshield washer solution. Be sure to replace wiper blades when they
appear worn or do not function properly.
INSTRUMENT PANEL AND CLUSTER LENS
Clean the instrument panel with a damp cloth, then dry with a dry cloth.
• Avoid cleaners or polish that increase the gloss of the upper portion of
the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
Do not use chemical solvents or strong detergents when cleaning
the steering wheel or instrument panel to avoid contamination of
the air bag system.
• Be certain to wash or wipe your hands clean if you have been in
contact with certain products such as insect repellent and suntan
lotion in order to avoid possible damage to the interior painted
surfaces.
INTERIOR
For fabric, carpets, cloth seats and safety belts:
• Remove dust and loose dirt with a vacuum cleaner.
• Remove light stains and soil with Motorcraft Extra Strength
Upholstery Cleaner (ZC-41).
• If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover (ZC-14).
• Never saturate the seat covers with cleaning solution.
• Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
Do not use cleaning solvents, bleach or dye on the vehicle ’ s
seatbelts, as these actions may weaken the belt webbing.
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus)Cleaning
302

CLEANING THE CLIMATE CONTROLLED SEATS (IF EQUIPPED)
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Clean the seat with a damp cloth, using
a mild soap and water solution, if necessary.
LEATHER SEATS
Your leather seating surfaces have a clear, protective coating over the
leather.
• To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl
Cleaner (ZC-11 – A). Dry the area with a soft cloth.
• To help maintain its resiliency and color, use the Motorcraft Deluxe
Leather Care Kit (ZC-11 – D), available from your authorized dealer.
• Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing of
the clear, protective coating.
Note: In some instances, color or dye transfer can occur when wet
clothing comes in contact with leather upholstery. If this occurs, the
leather should be cleaned immediately to avoid permanent staining.
INTERIOR TRIM
• Clean the interior trim areas with a damp cloth, then dry by wiping
with a dry, soft, clean cloth.
• Do not use household or glass cleaners as these may damage the
finish.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus) Cleaning
303

FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS
Your Ford, Lincoln or Mercury dealer has many quality products available
to clean your vehicle and protect its finishes. These quality products
have been specifically engineered to fulfill your automotive needs; they
are custom designed to complement the style and appearance of your
vehicle. Each product is made from high quality materials that meet or
exceed rigid specifications. For best results, use the following products
or products of equivalent quality:
Motorcraft Custom Clearcoat Polish (ZC – 8 – A)
Motorcraft Custom Vinyl Protectant (not available in Canada) (ZC-40 – A)
Motorcraft Vinyl Cleaner (Canada only) (CXC-93)
Motorcraft Vinyl Conditioner (Canada only) (CXC-94)
Motorcraft Deluxe Leather and Vinyl Cleaner (not available in Canada)
(ZC-11 – A)
Motorcraft Bug and Tar Remover (ZC-42)
Motorcraft Extra Strength Upholstery Cleaner (not available in Canada)
(ZC-41)
Motorcraft Custom Bright Metal Cleaner (ZC-15)
Motorcraft Wheel and Tire Cleaner (ZC-37 – A)
Motorcraft Dash and Vinyl Cleaner (ZC-38 – A)
Motorcraft Car Care Kit (ZC-26)
Ford Premium Car Wash Concentrate (F2SZ-19523 – WC)
Motorcraft Carlite Glass Cleaner (Canada only) (CXC-100)
Motorcraft Spot and Stain Remover (ZC-14)
Motorcraft Detail Wash (ZC-3 – A)
Motorcraft Tire Clean and Shine (ZC-28)
Motorcraft Triple Clean (ZC-13)
Motorcraft Ultra-Clear Spray Glass Cleaner (not available in Canada)
(ZC-23)
Motorcraft Engine Shampoo and Degreaser (ZC-20)
2004 Navigator (nav)
Owners Guide (post-2002-fmt)
USA English (fus)Cleaning
304