2004 INFINITI QX56 No mil light
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IP-4
SQUEAK AND RATTLE TROUBLE DIAGNOSIS
Revision: August 20072004 QX56
SQUEAK AND RATTLE TROUBLE DIAGNOSISPFP:00000
Work FlowEIS002XR
CUSTOMER INTERVIEW
Interview the customer, if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to IP-8, "
Diagnostic Worksheet" . This information is necessary to duplicate the
conditions that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
–Squeak — (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard sur-
faces = higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
–Creak — (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch
dependent on materials/often brought on by activity.
–Rattle — (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
–Knock — (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
–Tick — (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
–Thump — (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
–Buzz — (Like a bumblebee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may
judge as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
SBT 8 42
Page 2805 of 3371
RF-4
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Revision: August 20072004 QX56
SQUEAK AND RATTLE TROUBLE DIAGNOSESPFP:00000
Work FlowEIS002WG
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer comments; refer to RF-8, "
Diagnostic Worksheet" . This information is necessary to duplicate the
conditions that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions. Hard sur-
faces = higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch
dependent on materials/often brought on by activity.
Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often drought on by activity.
Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may
judge as acceptable may be irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great effect on noise level.
SBT 8 42
Page 2954 of 3371
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SE-5
C
D
E
F
G
H
J
K
L
MA
B
SE
Revision: August 20072004 QX56
SQUEAK AND RATTLE TROUBLE DIAGNOSESPFP:00000
Work FlowEIS002Y1
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to SE-9, "
Diagnostic Worksheet" . This information is necessary to duplicate the
conditions that exist when the noise occurs.
The customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).
If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.
After identifying the type of noise, isolate the noise in terms of its characteristics.The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard sur-
faces = higher pitch noise/softer surfaces =lower pitch noises/edge to surface = chirping
Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch
dependent on materials/often brought on by activity.
Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
Often the degree of acceptable noise level will vary depending upon the person. A noise that you may
judge as acceptable may be very irritating to the customer.
Weather conditions, especially humidity and temperature, may have a great affect on noise level.
SBT 8 42
Page 3169 of 3371
TF-44
TROUBLE DIAGNOSIS — INTRODUCTION
Revision: August 20072004 QX56
TROUBLE DIAGNOSIS — INTRODUCTIONPFP:00000
IntroductionEDS0017W
DESCRIPTION
When a malfunction (indicated by the 4WD warning lamp illumination) occurs, collect information first from the
customer about how the malfunction occurs. Then, proceed with the diagnosis presuming it is the cause. Also
inspect the electrical system, paying close attention to other possibilities such as fluid level and leaks.
All-mode 4WD transfer is controlled by transfer control unit and sensors.
If a malfunction occurs in the all-mode 4WD system, the 4WD warning lamp lights up to inform of the system
malfunction. There are two ways to identify the cause of the malfunction.
1. Performing the self-diagnosis. (The 4WD warning lamp will indicate what kind of malfunction has occurred
by flickering.)
2. Performing diagnosis using CONSULT-II.
DIAGNOSTIC WORKSHEET
Information from Customer
KEY POINTS
WHAT ..... Vehicle model
WHEN..... Date, Frequencies
WHERE..... Road conditions
HOW..... Operating conditions, Symptoms
Diagnostic Worksheet
Information sheet from customer
Customer name MR/MS Model & Year VIN
Transfer model
AT X 1 4 BEngine Mileage
Incident Date Manuf. Date In Service Date
Frequency❏ Continuous ❏ Intermittent ( times a day)
Symptoms❏ 4WD shift indicator lamp does not turn on.
❏ 4WD warning lamp does not turn on.
❏ 4WD shift indicator lamp does not turn off.
❏ ATP warning lamp does not turn on.
❏ 4LO indicator lamp does not turn on.
❏ 4WD shift indicator lamp does not indicate “4H”.
❏ 4WD shift indicator lamp repeats flicking.
❏ Tight corner braking symptom occurs.
❏ 4WD system does not operate.
❏ Others.
4WD warning lamp❏ Continuously lit❏ Not lit
1.❏ Listen to customer complaints.TF-47
2.❏ Check transfer fluid.TF-47
❏ Leakage
❏ Fluid condition
❏ Fluid level
3.❏ Road testingTF-47
❏ 1. Check before engine is started.
❏ 2. Check at idle.
❏ 3. Cruise test
4.❏ Perform self-diagnosis NG items (with CONSULT-II and without CONSULT-II).TF-31
, TF-28