2004 GMC SIERRA Owner's Manual

Normal Maintenance Replacement Parts
Replacement parts identi®ed below by name, part number, or speci®cation can be obtained from your dealer.
VIN Code W V T
Oil Filter 25010792**/PF47* 25010633**/PF44* 25010633**/PF44*
Engine Air Cleaner/Filter 25313348**/A1519C*² 25313348**/A1519C*² 25313348**/A1519C*²
PCV Valve 6487532**/CV769C* Ð Ð
Spark Plugs25162556**
/41±932*12571164**
41±985*12571164**
/41±985*
Fuel Filter 25121792**/GF626* 25121792**/GF626 25121792**/GF626*
Wiper Blades 15153642** 15153642** 15153642**
Wiper Blade Type ITTA ITTA ITTA
Wiper Blade Length22 inches
(56.0 cm)22 inches
(56.0 cm)22 inches
(56.0 cm)
*ACDelco
žpart number
** GM part number
²A1518C high-capacity air cleaner ®lter may be substituted.
6-17

VIN Code U N G
Oil Filter 25010633**/PF44* 25010633**/PF44* 89028862**/PF454*
Engine Air Cleaner
/Filter25313349**
A1518C*25313349**
A1518C*25313349**
A1518C*
PCV Valve Ð Ð Ð
Spark Plugs 12571164**/41±985* 12571164**/41±985* 12578277**/41±983*
Fuel Filter 25121792**/GF626* 25121792**/GF626* 25121792**/GF626*
Wiper Blades 15153642** 15153642** 15153642**
Wiper Blade Type ITTA ITTA ITTA
Wiper Blade Length22 inches
(56.0 cm)22 inches
(56.0 cm)22 inches
(56.0 cm)
*ACDelco
žpart number
** GM part number
²A1518C high-capacity air cleaner ®lter may be substituted.
6-18

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2in this section.
Any additional information fromOwner Checks and Services on page 6-10can be added on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-19

Maintenance Record (cont'd)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-20

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Records...................................................7-10Reporting Safety Defects................................7-11
Reporting Safety Defects to the United States
Government..............................................7-11
Reporting Safety Defects to the Canadian
Government..............................................7-11
Reporting Safety Defects to
General Motors.........................................7-11
Service Publications Ordering Information.........7-12
Section 7 Customer Assistance and Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GMC Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
·Vehicle Identi®cation Number (This is available from
the vehicle registration or title, or the plate at the top
left of the instrument panel and visible through the
windshield.)
·Dealership name and location
·Vehicle delivery date and present mileage
When contacting GMC, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One ®rst if you
have a concern.
7-2

STEP THREE:Both General Motors and your dealer are
committed to making sure you are completely satis®ed
with your new vehicle. However, if you continue to remain
unsatis®ed after following the procedure outlined in Steps
One and Two, you should ®le with the BBB Auto Line
Program to enforce any additional rights you may have.
Canadian owners refer to your Warranty and Owner
Assistance Information booklet for information on the
Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ®lling out a court
action, use of the program is free of charge and your case
will generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
GMC, the letter should be addressed to GMC's
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text
Telephone devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
Fax Number: 313-381-0022
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
7-4