2004 FORD MUSTANG service

dealer. There are several plans available in various
time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing
and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind
protection throughout the United States and Canada,
provided by a network of more than 5,000
participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended
Service Plan at the time of purchasing your vehicle,
you may still be eligible. Since this information is
subject to change, please ask your dealer for
complete details about Ford Extended Service Plan
coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD
(U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program
for warranty disputes.
•available free to owners and lessees of qualifying
Ford Motor Company vehicles.
The Dispute Settlement Board may not be available in
all states. Ford Motor Company reserves the right to
change eligibility limitations, modify procedures and/or
to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance concerns as on Ford and Lincoln
Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable
written new vehicle warranty are eligible for review,
except those involving:
•a non-Ford product
•a non-Ford dealership
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•sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential
expenses unless a service or product concern is
being reviewed
•items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states eligibility is
dependent upon the customer’s possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
•A Ford or Lincoln Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. The dealership Board member is chosen from
Ford and Lincoln Mercury dealership management,
recognized for their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
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address provided on the application form. Some
states will require you to use certified mail, with
return receipt requested.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s
independent administrator.
Your dealership and a Ford Motor Company
representative will then be asked to submit
statements.
To properly review your case, the Board needs the
following information:
•Legible copies of all documents and maintenance
or repair orders relevant to the case.
•The year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license.
•The date of repair(s) and mileage at the time of
occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced
the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the
dealer(s) and Ford Motor Company.
•The names (if known) of all the people you
contacted at the dealership(s).
•A description of the action you expect to resolve
your concern.
You will receive a letter of explanation if your
application does not qualify for Board review.
Oral presentations
If you would like to make an oral presentation,
indicate YES to question 6 on the application. While
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UTILIZING THE MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
In those cases where you continue to feel that the
efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually convenient
times and places in an informal environment. These
impartial arbitrators review the positions of the
parties, make decisions and, when appropriate,
render awards to resolve disputes. CAMVAP
decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and
provinces. For more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
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your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the
nearest Ford dealership. If the dealership employees
cannot help you, they can direct you to the nearest
Ford affiliate office.
If you buy your vehicle in North America and then
relocate outside of the U.S. or Canada, register your
vehicle identification number (VIN) and new address
with Ford Motor Company Worldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S
LITERATURE
To order the publications in this portfolio, contact
Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free:
1-800-782-4356
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Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their
website: www.helminc.com.
(Items in this catalog may be purchased by credit
card, check or money order.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your
dealer or by writing to Ford Motor Company of
Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that,
if a manufacturer or its representative is unable to
repair a motor vehicle to conform to the vehicle’s
applicable express warranty after a reasonable
number of attempts, the manufacturer shall be
required to either replace the vehicle with one
substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the
actual price paid or payable by the consumer (less a
reasonable allowance for consumer use). The
consumer has the right to choose whether to receive
a refund or replacement vehicle.
California Civil Code Section 1793.22(b) presumes
that the manufacturer has had a reasonable number
of attempts to conform the vehicle to its applicable
express warranties if, within the first 18 months of
ownership of a new vehicle or the first 29,000 km
(18,000 miles), whichever occurs first:
1. Two or more repair attempts are made on the
same nonconformity likely to cause death or serious
bodily injury OR
2. Four or more repair attempts are made on the
same nonconformity (a defect or condition that
substantially impairs the use, value or safety of the
vehicle) OR
3. The vehicle is out of service for repair of
nonconformities for a total of more than 30 calendar
days (not necessarily all at one time)
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SERVICE RECOMMENDATIONS
To help you service your vehicle:
•We highlight do-it-yourself items in the engine
compartment for easy location.
•We provide a scheduled maintenance guide which
makes tracking routine service easy.
If your vehicle requires professional service, your
dealership can provide the necessary parts and
service. Check yourWarranty Guide/Owner
Information Guideto find out which parts and
services are covered.
Use only recommended fuels, lubricants, fluids and
service parts conforming to specifications. Motorcraft
parts are designed and built to provide the best
performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR
VEHICLE
•Do not work on a hot engine.
•
Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running
in an enclosed space, unless you are sure you
have enough ventilation.
•Keep all open flames and other burning
(cigarettes) material away from the battery and
all fuel related parts.
Working with the engine off
•Automatic transmission:
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
•Manual transmission:
1. Set the parking brake, depress the clutch and
place the gearshift in 1 (First).
2. Turn off the engine and remove the key.
3. Block the wheels.
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•If the oil level is below the MIN mark, add enough
oil to raise the level within the MIN—MAX range.
•OHV V6 engine
•4.6L SOHC V8 engine
•4.6L 4v V8 engine
(Mach 1)
•Oil levels above the MAX mark may cause engine
damage. Some oil must be removed from the
engine by a service technician.
7. Put the indicator back in and ensure it is fully
seated.
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