Page 211 of 280

from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²The file number assigned to your application.
²The toll-free phone number of the DSB's independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²Legible copies of all documents and maintenance or repair orders
relevant to the case.
²The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
²The date of repair(s) and mileage at the time of occurrence(s).
²The current mileage.
²The name of the dealer(s) who sold or serviced the vehicle.
²A brief description of your unresolved concern.
²A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
²The names (if known) of all the people you contacted at the
dealership(s).
²A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Customer Assistance
211
Page 231 of 280

²Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36É C (-34É F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060). The level of coolant
should be maintained at the ªcold fullº of ªcold fill rangeº level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50±50 mixture of coolant and water provides the following:
²Freeze protection down to -36É C (-34É F).
²Boiling protection up to 129É C (265É F).
²Protection against rust and other forms of corrosion.
²Enables calibrated gauges to work properly.
LEAD
RETURN
RECYCLE
Maintenance and Specifications
231
Page 276 of 280

Engine oil ..................................226
checking and adding ..............226
dipstick ....................................226
filter, specifications ........228, 257
recommendations ...................228
refill capacities ........................257
specifications ..................261, 263
Exhaust fumes ..........................148
F
Fail safe cooling ........................235
Fluid capacities .........................257
Foglamps .....................................42
Four-Wheel Drive vehicles .......159
driving off road .......................162
electronic shift ........................161
indicator light .........................159
lever operated shift ................160
preparing to drive your
vehicle .....................................151
Fuel ............................................237
calculating fuel
economy ............................73, 241
cap ...........................................239
capacity ...................................257
choosing the right fuel ...........240
comparisons with EPA fuel
economy estimates .................244
detergent in fuel .....................241
filling your vehicle with
fuel ...........................237, 239, 242
filter, specifications ........241, 257
fuel pump shut-off switch .....187
improving fuel economy ........241
octane rating ...................240, 263
quality ......................................240
running out of fuel .................241
safety information relating to
automotive fuels .....................237
Fuel pump shut-off switch .......187Fuses ..................................188±189
G
Garage Door Opener
(see Homelink wireless control
system) ........................................66
Gas cap (see Fuel cap) ............239
Gas mileage
(see Fuel economy) .................241
Gauges .........................................15
GAWR (Gross Axle Weight
Rating) .......................................171
calculating ...............................173
definition .................................171
driving with a heavy load ......171
location ....................................171
GVWR (Gross Vehicle Weight
Rating) .......................................171
calculating .......................171, 173
definition .................................171
driving with a heavy load ......171
location ....................................171
H
Hazard flashers .........................187
Head restraints ...................97, 101
Headlamps ...................................41
aiming ........................................43
autolamp system .......................41
bulb specifications ....................47
daytime running lights .............42
flash to pass ..............................43
high beam .................................42
replacing bulbs .........................48
turning on and off ....................41
Heating
heater only system ...................32
Index
276