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from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
2004 Econoline(eco)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
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ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and distilled water,
which equates to a freeze point of -36°C (-34°F). Coolant concentration
testing is possible with a hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant
should be maintained at the“cold full”of“cold fill range”level in the
coolant reservoir. If the level falls below, add coolant per the instructions
in theAdding engine coolantsection.
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50–50 mixture of coolant and water provides the following:
•Freeze protection down to -36°C (-34°F).
•Boiling protection up to 129°C (265°F).
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
When the engine is cold, check the
level of the engine coolant in the
reservoir.
COLD FILL LEVEL
2004 Econoline(eco)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
184
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the tread is worn down to 4mm (1/16th of an inch). When you see these
“wear bars”, the tire is worn out and should be replaced.
Inspect your tires frequently for any of the following conditions and
replace them if one or more of the following conditions exist:
•Fabric showing through the tire rubber
•Bulges in the tread or sidewalls
•Cracks or cuts on the sidewalls
•Cracks in the tread groove
•Impact damage resulting from use
•Separation in the tread
•Separation in the sidewall
•Severe abrasion on the sidewall
If your vehicle has a leak in the exhaust system, a road tire or the spare
tire may be exposed to hot exhaust temperatures requiring the tire to be
replaced.
Safety practices
Driving habits have a great deal to do with your tire mileage and safety.
•Observe posted speed limits
•Avoid fast starts, stops and turns
•Avoid potholes and objects on the road
•Do not run over curbs or hit the tire against a curb when parking
If you vehicle is stuck in snow, mud, sand, etc.,do notrapidly spin the
tires; spinning the tires can tear the tire and cause an explosion. A tire
can explode in as little as three to five seconds.
Tire explosions can cause death, personal injury or property
damage. Do not allow anyone to stand near, or directly ahead or
behind the spinning tire.
Never spin the tires in excess of the 55 km/h (35 mph) point
indicated on the speedometer.
2004 Econoline(eco)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
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checking and adding ..............175
dipstick ....................................175
filter, specifications ........177, 217
recommendations ...................177
refill capacities ........................218
specifications ..................222, 225
Exhaust fumes ..........................111
F
Fail safe cooling ........................188
Fluid capacities .........................218
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................113
Fuel ............................................189
calculating fuel economy .......194
cap ...........................................191
capacity ...................................218
choosing the right fuel ...........192
comparisons with EPA fuel
economy estimates .................196
detergent in fuel .....................193
filling your vehicle with
fuel ...........................189, 191, 194
filter, specifications ........193, 217
fuel pump shut-off switch .....133
improving fuel economy ........194
octane rating ...........192, 225–226
quality ......................................192
running out of fuel .................193
safety information relating to
automotive fuels .....................189
Fuses ..........................................135
G
Garage door opener ....................59
Gas cap (see Fuel cap) ............191Gas mileage
(see Fuel economy) .................194
Gauges .........................................13
GAWR (Gross Axle Weight
Rating)
calculating ...............................123
GVWR (Gross Vehicle Weight
Rating)
calculating ...............................123
H
Hazard flashers .........................133
Headlamps ...................................50
aiming ........................................52
bulb specifications ....................53
daytime running lights .............50
flash to pass ..............................51
high beam .................................51
replacing bulbs ...................54–55
turning on and off ....................50
Heating
heater only system .............47, 49
heating and air conditioning
system .......................................48
Hood ..........................................173
I
Ignition .......................108, 225–226
Infant seats (see Safety seats) ..97
Inspection/maintenance (I/M)
testing ........................................198
Instrument panel
cleaning ...................................169
cluster ........................................10
lighting up panel and
interior .......................................51
J
Jump-starting your vehicle ......151
2004 Econoline(eco)
Owners Guide (post-2002-fmt)
USA English(fus)
Index
236