2004 DODGE DURANGO service

In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
362 IF YOU NEED CONSUMER ASSISTANCE

Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with theirsincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
IF YOU NEED CONSUMER ASSISTANCE 363
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MOPARTPARTS
Mopartfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 365
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PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
²Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
²Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
366 IF YOU NEED CONSUMER ASSISTANCE

²Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.Call Toll Free at1±800±890±4038 (U.S.)or1±800±387±1143
(Canada)
Or
Visit us on the World Wide Web at:
www.techauthority.daimlerchrysler.comor
www.daimlerchrysler.ca/manuals
IF YOU NEED CONSUMER ASSISTANCE 367
9

Center High Mounted Stop Light............ 334
Certification Label....................... 250
Changing A Flat Tire..................... 272
Charging.............................. 280
Chart, Tire Sizing........................ 223
Child Restraint......................50,51,61
Child Restraint Tether Anchors.............54,60
Child Restraint with Automatic Belts........... 35
Child Seat.............................. 55
Circuit Breakers......................... 325
Climate Control......................... 179
Clock................................ 154
Compact Disc Maintenance................. 178
Compact Spare Tire...................... 234
Compass.............................. 124
Compass Calibration..................... 124
Compass Variance....................... 125
Computer, Trip/Travel.................... 120
Console, Floor.......................... 137Console, Overhead....................... 119
Contract, Service........................ 362
Converter, Catalytic...................... 249
Coolant............................... 310
Coolant Pressure Cap..................... 310
Cooling System......................... 306
Adding Coolant (Antifreeze).............. 309
Coolant Capacity...................... 335
Coolant Level......................... 310
Disposal of Used Coolant................ 308
Drain, Flush, and Refill.................. 308
Inspection........................... 306
Points to Remember.................... 311
Radiator Cap......................... 310
Selection of Coolant...............308,335,337
Temperature Gauge..................... 146
Cruise Control.......................... 116
Cup Holder............................ 138
Customer Assistance..................... 360
372 INDEX

Daytime Running Lights................... 107
Dealer Service.......................... 291
Defroster, Rear Window................... 195
Defroster, Windshield................63,182,187
Delay Wipers........................... 110
Diagnostic System, Onboard................ 289
Dimmer Switch, Headlight................. 147
Dipsticks
Automatic Transmission................. 316
Oil (Engine).......................... 292
Power Steering........................ 303
Disarming, Theft System................... 25
Disc Brakes............................ 313
Disposal
Used Coolant......................... 308
Door Ajar Light......................... 151
Door Locks............................. 13
Door Opener, Garage..................... 126
Drive Belts............................ 297Drive Shaft Universal Joints................ 304
Electric Remote Mirrors.................... 72
Electrical Power Outlets................... 135
Electronic Speed Control................... 116
Emergency, In Case of
Freeing Vehicle When Stuck............... 221
Jacking............................. 275
Overheating.......................... 310
Towing............................. 282
Emission Control System Maintenance......... 340
Emission Related Components.............. 311
Engine
Air Cleaner.......................... 298
Block Heater......................... 202
Break-In Recommendations................ 62
Compartment......................287,288
Coolant..........................308,337
Cooling............................. 306
INDEX 373
10

Key, Replacement........................ 10
Key, Sentry.............................. 9
Key-In Reminder......................... 9
Keyless Entry System...................... 19
Keys.................................. 9
Knee Bolster............................ 38
Lane Change and Turn Signals.........108,146,329
Lap/Shoulder Belts.....................29,34
LATCH (Lower Anchors and Tether for CHildren) . 54
Liftgate................................ 26
Lights..............................64,103
Airbag............................50,153
Anti-Lock Warning..................... 149
Automatic Headlights................... 106
Back-Up............................. 329
Brake Warning........................ 151
Bulb Replacement...................... 327
Center Mounted Stop................... 334Courtesy/Reading..................... 120
Cruise.............................. 153
Daytime Running...................... 107
Door Ajar........................... 151
Fog ..........................107,147,335
Hazard Warning Flasher................. 270
Headlights........................... 106
High Beam........................... 109
High Beam/Low Beam Select............. 109
Instrument Cluster..................106,146
Interior..........................104,120
License............................. 333
Lights On Reminder.................... 107
Low Fuel.........................146,147
Malfunction Indicator................... 152
Park............................... 106
Passing............................. 109
Seat Belt Reminder..................... 147
Service.............................. 327
INDEX 377
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