2004 CHEVROLET VENTURE service

Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Chevrolet has always exemplied quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
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Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve day maximum) may be available for
the use of public transportation such as taxi or bus. In
addition, should you arrange transportation through
a friend or relative, reimbursement for reasonable fuel
expenses (ve day maximum) may be available.
Claim amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle you
obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $30.00 a
day and must be supported by receipts. This requires that
you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You
are responsible for fuel usage charges and may also be
responsible for taxes, levies, usage fees, excessive
mileage or rental usage beyond the completion of the
repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
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Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitled “Warranty and Owner
Assistance Information” furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact you dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for air bag
deployment and, if so equipped, to provide anti-lock
braking and to help the driver control the vehicle
in difficult driving situations. Some information may be
stored during regular operations to facilitate repair
of detected malfunctions; other information is stored only
in a crash or near crash event by computer systems
commonly called event data recorders (EDR).
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In a crash or near crash event, computer systems, such
as the Air Bag Sensing and Diagnostic Module (SDM) in
your vehicle may record information about the condition
of the vehicle and how it was operated, such as engine
speed, brake applications, throttle position, vehicle
speed, safety belt usage, air bag readiness, air bag
performance data, and the severity of a collision. This
information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the SDM is required. GM will
not access information about a crash event or share it
with others other than
with the consent of the vehicle owner or, if the vehicle
is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or
manual for information on its operations and data
collection.
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Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
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Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.comOr you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Cleaning Fabric/Carpet....................................5-97
Cleaning Glass Surfaces..................................5-99
Cleaning Interior Plastic Components.................5-99
Cleaning Leather............................................5-99
Cleaning the DVD Player...............................3-115
Cleaning the Top of the Instrument Panel...........5-99
Cleaning the Video Screen.............................3-115
Cleaning Tires..............................................5-102
Cleaning Vinyl................................................5-99
Cleaning Windshield, Backglass and Wiper
Blades.....................................................5-101
Climate Control System...................................3-26
Air Filter, Passenger Compartment.................3-34
Outlet Adjustment........................................3-29
Rear..................................................3-29, 3-32
Compact Overhead Console.............................2-53
Compact Spare Tire........................................5-96
Compass Variance..........................................3-59
Content Theft-Deferrent....................................2-27
Content Theft-Deterrent System........................2-68
Content Theft-Deterrent System, Arming and
Disarming...................................................2-69
Control of a Vehicle.......................................... 4-6
Convenience Center........................................2-59
Convenience Net............................................2-58Coolant
Engine Temperature Gage............................3-44
Engine Temperature Warning Message...........3-52
Heater, Engine............................................2-34
Cooling System..............................................5-28
Cruise Control................................................3-12
Cupholder(s)..................................................2-53
Current and Past Model Order Forms................7-14
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-5
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors....7-12
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-12
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-13
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D
Daytime Running Lamps/Automatic Headlamp
System......................................................3-17
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-28
Delayed Illumination and Exit Lighting................2-63
Delayed Lighting.............................................3-19
Dinghy Towing................................................4-34
Disarming with the Remote Keyless Entry
Transmitter.................................................2-28
Disarming with Your Key..................................2-28
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-35
Dome Lamp...................................................3-18
Door
Ajar Warning Message.................................3-55
Dual Sliding Doors.......................................2-13
Last Door Closed Locking.............................2-11
Locks.......................................................... 2-9
Power Door Locks.......................................2-10
Power Sliding Door......................................2-16
Power Sliding Warning Message....................3-54
Programmable Automatic Door Locks.............2-12Driver
Position, Safety Belt.....................................1-32
Driver Information Center (DIC).........................3-58
Driving
At Night.....................................................4-17
City...........................................................4-22
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-23
Hill and Mountain Roads..............................4-26
In Rain and on Wet Roads...........................4-19
Winter........................................................4-28
Driving on Grades...........................................4-47
Driving on Snow or Ice....................................4-29
Driving Through Deep Standing Water...............4-21
Driving Through Flowing Water.........................4-21
Driving with a Trailer.......................................4-45
Dual Trip Odometers.......................................3-39
DVD
Entertainment System.................................3-108
DVD Distortion..............................................3-115
DVD Player..................................................3-112
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