2004 CHEVROLET TAHOE Owners Manual

Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your dealer.
Normal Maintenance Replacement Parts
VIN Code V T Z U G
Oil Filter25010633**
/PF44*25010633**
/PF44*25010633**
/PF44*25010633**
/PF44*89028862**
/PF454*
Engine Air
Cleaner /Filter25313348**
/A1519C†25313348**
/A1519C*†25313348**
/A1519C*†25313349**
/A1518C*25313349**
/A1518C*
PCV Valve — — — — —
Spark Plugs12571164**
/41–985*12571164**
/41–985*12571164**
/41–985*12571164**
/41–985*12578277**
/41–983*
Wiper Blades
(Front)15153642** 15153642** 15153642** 15153642** 15153642**
Wiper Blade
Type (Front)ITTA ITTA ITTA ITTA ITTA
6-15

Normal Maintenance Replacement Parts (cont’d)
VIN Code V T Z U G
Wiper Blade
Length (Front)22 inches
(56.0 cm)22 inches
(56.0 cm)22 inches
(56.0 cm)22 inches
(56.0 cm)22 inches
(56.0 cm)
Wiper Blades
(Rear)22121329** 22121329** 22121329** 22121329** 22121329**
Wiper Blade Type
(Rear)ITTA ITTA ITTA ITTA ITTA
Wipe Blade
Length (Rear)14 inches
(35.0 cm)14 inches
(35.0 cm)14 inches
(35.0 cm)14 inches
(35.0 cm)14 inches
(35.0 cm)
*ACDelco
®part number
**GM part number
†A1518C high-capacity air cleaner lter may be substituted.
††Spark Plug Gap is 0.040 inches (1.01 mm).
6-16

Engine Drive Belt Routing
V6 Engines
V8 Engines
6-17

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2in this section.
Any additional information fromOwner Checks and Services on page 6-10can be added on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-18

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-19

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-20

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Recorders..................................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the United
States Government....................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-11
Reporting Safety Defects to
General Motors.........................................7-11
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
(kilometers)
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2