2004 CHEVROLET SILVERADO service

To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations for
research purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please
check the OnStar®subscription service agreement
or manual for information on its operations and
data collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
7-10

Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and specications
for GM transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
7-11

Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

Chime Level Adjustment.................................3-130
Cigarette Lighter.............................................3-20
Cleaning
Inside of Your Vehicle.................................5-114
Outside of Your Vehicle..............................5-117
Underbody Maintenance.............................5-120
Weatherstrips............................................5-117
Cleaning Aluminum or Chrome-Plated Wheels.....5-119
Cleaning Exterior Lamps/Lenses......................5-118
Cleaning Fabric/Carpet...................................5-114
Cleaning Glass Surfaces................................5-116
Cleaning Interior Plastic Components...............5-116
Cleaning Leather...........................................5-116
Cleaning the Mirror.................................2-58, 2-60
Cleaning the Top of the Instrument Panel.........5-116
Cleaning the Video Screen.............................3-125
Cleaning the Windshield and Wiper Blades.......5-119
Cleaning Tires..............................................5-119
Cleaning Vinyl..............................................5-116
Climate Control System...................................3-20
Dual..........................................................3-22
Dual Automatic............................................3-25
Clutch, Hydraulic.............................................5-34
Compass Calibration...............................2-57, 2-59
Compass Operation.........................................2-59
Compass Variance..................................2-56, 2-59
Content Theft-Deterrent....................................2-20Control of a Vehicle.......................................... 4-5
Coolant
Engine Temperature Gage............................3-46
Heater, Engine............................................2-26
Surge Tank Pressure Cap.............................5-38
Cooling System..............................................5-41
Crew Cab......................................................1-56
Cruise Control................................................3-10
Cruise Control Light........................................3-51
Cupholder(s)..................................................2-67
Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons
with Disabilities.......................................... 7-5
Reporting Safety Defects to General Motors.......7-11
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11
4

D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-23, 3-31
Delayed Locking.............................................2-10
Dinghy Towing................................................4-53
Doing Your Own Service Work........................... 5-4
Dolly Towing..................................................4-55
Dome Lamps.................................................3-18
Door
Delayed Locking..........................................2-10
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
Rear Doors.................................................2-14
Driver
Position, Safety Belt.....................................1-16
DRIVER DOOR AJAR.....................................3-66
Driver Information Center (DIC).........................3-53
DIC Operation and Displays..........................3-54
DIC Warnings and Messages........................3-64
Driving
At Night.....................................................4-36
City...........................................................4-40
Defensive..................................................... 4-2Driving (cont.)
Drunken....................................................... 4-2
Freeway.....................................................4-41
Hill and Mountain Roads..............................4-44
In Rain and on Wet Roads...........................4-37
Off-Road....................................................4-21
Winter........................................................4-46
Driving Across an Incline..................................4-32
Driving Downhill..............................................4-31
Driving in Mud, Sand, Snow or Ice....................4-34
Driving in Water..............................................4-34
Driving On Grades..........................................4-92
Driving on Off-Road Hills.................................4-27
Driving on Snow or Ice....................................4-46
Driving Through Deep Standing Water...............4-39
Driving Through Flowing Water.........................4-39
Driving Uphill..................................................4-28
Driving with a Trailer.......................................4-91
Dual Automatic Climate Control System.............3-25
Dual Climate Control System............................3-22
Dual Stage Air Bags........................................1-70
Dual Tire Operation.........................................5-83
DVD
Rear Seat Entertainment System..................3-114
DVD Distortion..............................................3-125
DVD Messages.............................................3-124
DVD Player..................................................3-117
5

E
Easy Exit Seat...............................................2-72
Electrical System
Add-On Equipment.....................................5-123
Fuses and Circuit Breakers.........................5-123
Power Windows and Other Power Options.......5-123
Windshield Wiper Fuses.............................5-123
Electronic Transfer Case..................................2-44
Emissions Inspection and Maintenance
Programs...................................................3-50
Engine
Air Cleaner/Filter.........................................5-25
Battery.......................................................5-52
Check and Service Engine Soon Light............3-48
Coolant......................................................5-35
Coolant Heater............................................2-26
Coolant Temperature Gage...........................3-46
Drive Belt Routing.......................................6-18
Engine Compartment Overview......................5-14
Exhaust.....................................................2-53
Fan Noise..................................................5-46
Oil .............................................................5-20
Overheating................................................5-38
Starting......................................................2-24
ENGINE COOLANT HOT.................................3-66
Engine Hour Meter Display...............................3-35
Engine Oil Additives........................................5-23
ENGINE OVERHEATED..................................3-66Entry Lighting.................................................3-18
Environmental Concerns..................................4-25
Event Data Recorders (EDR)............................. 7-9
Exit Lighting...................................................3-18
Express Down Windows..................................2-18
Extended Cab........................................1-56, 2-14
Extended Cab and Crew Cab...........................1-53
Extender, Safety Belt.......................................1-31
Exterior Lamps...............................................3-13
F
Fifth Wheel and Gooseneck Trailering................4-89
Filter
Engine Air Cleaner......................................5-25
Finding a Program Type (PTY) Station
(RDS and XM™).......................3-79, 3-90, 3-104
Finding a Station..................3-74, 3-77, 3-88, 3-102
Finish Care..................................................5-118
Finish Damage.............................................5-120
Five-Speed (VORTEC™ 4300 V6 and
4800 V8 Engines)........................................2-32
Five-Speed (VORTEC™ 6000 V8 Engine)...........2-31
Fixed Mast Antenna.......................................3-130
Flash-to-Pass................................................... 3-9
Flat Tire........................................................5-92
Flat Tire, Changing.........................................5-93
6

Loss of Control...............................................4-20
LOW COOLANT LEVEL..................................3-67
Low Fuel Warning Light...................................3-53
Lumbar
Power Controls............................................. 1-5
M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill.........................................6-10
At Least Once a Month................................6-10
At Least Once a Year..................................6-11
At the First 100, 1,000 and 6,000 Miles
(160, 1 600 and 10 000km).......................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-8
Maintenance Record....................................6-19
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-16
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-94
Making Turns.................................................4-92
Malfunction Indicator Light................................3-48Manual Seats................................................... 1-3
Manual Selectable Ride...................................4-11
Manual Transfer Case.....................................2-37
Manual Transmission...............................2-25, 2-52
Fluid..........................................................5-33
Operation...................................................2-31
Manual Windows............................................2-17
Matching Transmitter(s) to Your Vehicle............... 2-6
Memory Seat.................................................2-70
Message
DIC Warnings and Messages........................3-64
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands) – Customer Assistance....... 7-5
Mirrors
Automatic Dimming Rearview with Compass
and Temperature Display...........................2-58
Automatic Dimming Rearview with OnStar
®,
Compass and Temperature Display.............2-55
Manual Rearview Mirror................................2-55
Outside Automatic Dimming Mirror.................2-64
Outside Camper-Type Mirrors........................2-61
Outside Convex Mirror.................................2-65
Outside Curb View Assist Mirrors...................2-64
Outside Heated Mirrors................................2-65
Outside Manual Mirrors................................2-60
Outside Power Camper-Type.........................2-62
Outside Power Foldaway Mirrors....................2-63
10

Mirrors (cont.)
Outside Power Mirrors..................................2-62
Outside West Coast-Type Mirrors...................2-61
Model Reference................................................ vi
MyGMLink.com................................................ 7-3
N
New Vehicle Break-In......................................2-22
Noise Control System, Tampering......................5-61
Normal Maintenance Replacement Parts............6-16
O
Odometer......................................................3-35
Off-Road Driving.............................................4-21
Off-Road Recovery..........................................4-18
Oil
Engine.......................................................5-20
Pressure Gage............................................3-50
OIL LIFE RESET............................................3-67
Oil Life System...............................................3-57
OIL PRESSURE LOW.....................................3-67
Older Children, Restraints................................1-32
Online Owner Center........................................ 7-3
OnStar
®Personal Calling.................................2-66
OnStar®Services............................................2-66
OnStar®Steering Wheel Controls......................2-67
OnStar®System.............................................2-65OnStar
®Virtual Advisor....................................2-67
Other Warning Devices...................................... 3-6
Outlet Adjustment...................................3-24, 3-32
Outside
Automatic Dimming Mirror.............................2-64
Camper-Type Mirrors....................................2-61
Convex Mirror.............................................2-65
Curb View Assist Mirrors..............................2-64
Heated Mirrors............................................2-65
Manual Mirrors............................................2-60
Power Foldaway Mirrors...............................2-63
Power Mirrors.............................................2-62
West Coast-Type Mirrors..............................2-61
Outside Power Camper-Type Mirror...................2-62
Overdrive Disable...........................................3-52
Overdrive Disable (Allison Transmission
®) ...........2-30
Overheated Engine Protection Operating Mode
(V8 Engines Only).......................................5-38
Overseas – Customer Assistance........................ 7-5
Owner Checks and Services.............................. 6-9
Owners, Canadian............................................... ii
Owner’s Information........................................7-12
P
Parental Control............................................3-114
Park (P)
Shifting Into................................................2-49
Shifting Out of............................................2-51
11