2004 CHEVROLET OPTRA location

Tread Width:The width of the tire’s tread.
UTQGS:Uniform Tire Quality Grading Standards, a tire
information system that provides consumers with
ratings for a tire’s traction, temperature and treadwear.
Ratings are determined by tire manufacturers using
government testing procedures. The ratings are molded
into the sidewall of the tire. SeeUniform Tire Quality
Grading on page 5-60.
Vehicle Capacity Weight:The number of designated
seating positions multiplied by 150 pounds (68 kg)
plus the rated cargo load. SeeLoading Your Vehicle on
page 4-33.
Vehicle Maximum Load on the Tire:Load on an
individual tire due to curb weight, accessory weight,
occupant weight and cargo weight.
Vehicle Placard:A label permanently attached to a
vehicle showing original equipment tire size and
the recommended cold inflation pressure. SeeLoading
Your Vehicle on page 4-33.Ination - Tire Pressure
The tire and loading information label, shows the correct
inflation pressures for your tires when they’re cold.
“Cold” means your vehicle has been sitting for at least
three hours or driven no more than 1 mile (1.6 km). See
Loading Your Vehicle on page 4-33, for the location
of your vehicle’s tire and loading information label.
Notice:Don’t let anyone tell you that underination
or overination is all right. It’s not. If your tires
don’t have enough air (underination), you can get
the following:
Too much exing
Too much heat
Tire overloading
Bad wear
Bad handling
Bad fuel economy
If your tires have too much air (overination), you
can get the following:
Unusual wear
Bad handling
Rough ride
Needless damage from road hazards
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Don’t include the compact spare tire in your tire rotation.
After the tires have been rotated, adjust the front and
rear inflation pressures as shown on the tire and loading
information label. Make certain that all wheel nuts are
properly tightened. See “Wheel Nut Torque” under
Capacities and Specifications on page 5-90.
{CAUTION:
Rust or dirt on a wheel, or on the parts to
which it is fastened, can make wheel nuts
become loose after a time. The wheel could
come off and cause an accident. When you
change a wheel, remove any rust or dirt from
places where the wheel attaches to the vehicle.
In an emergency, you can use a cloth or a
paper towel to do this; but be sure to use a
scraper or wire brush later, if you need to, to
get all the rust or dirt off. See “Changing a Flat
Tire” in the Index.
When It Is Time for New Tires
One way to tell when it’s
time for new tires is to
check the treadwear
indicators, which will
appear when your tires
have only 1/16 inch
(1.6 mm) or less of tread
remaining.
You need a new tire if any of the following statements
are true:
•You can see the indicators at three or more places
around the tire.
•You can see cord or fabric showing through the
tire’s rubber.
•The tread or sidewall is cracked, cut or snagged
deep enough to show cord or fabric.
•The tire has a bump, bulge or split.
•The tire has a puncture, cut or other damage that
can’t be repaired well because of the size or
location of the damage.
5-59

3. Near each wheel is a notch in the frame which the
jack head fits in.
Position the jack and raise the jack head until it fits
firmly into the notch in the vehicle’s frame nearest
the flat tire. Put the compact spare tire near you.
{CAUTION:
Getting under a vehicle when it is jacked up is
dangerous. If the vehicle slips off the jack you
could be badly injured or killed. Never get under
a vehicle when it is supported only by a jack.
{CAUTION:
Raising your vehicle with the jack improperly
positioned can damage the vehicle and even
make the vehicle fall. To help avoid personal
injury and vehicle damage, be sure to t the
jack lift head into the proper location before
raising the vehicle. Sedan shown, Hatchback similar
5-68

Engine Compartment Fuse BlockThe engine compartment fuse block is located on the
driver’s side of the vehicle, near the battery. SeeEngine
Compartment Overview on page 5-12for more
information on location. To access the fuses, press in
the top flap to release the cover.
To reinstall the cover, push the cover until it is secure.
5-86

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
•Dealership name and location
•Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
•Your name, home address, and home telephone
number
•Telephone number of your location
•Location of the vehicle
•Model, year, color, and license plate number
•Mileage, Vehicle Identification Number and delivery
date of the vehicle
•Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone
call away. Chevrolet Roadside Assistance:
1-800-CHEV-USA (1-800-234-8872), text telephone
(TTY) users, call 1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Buick reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Chevrolet has always exemplified quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
7-7

Child Restraints (cont.)
Securing a Child Restraint in a Rear Seat
Position..................................................1-45
Securing a Child Restraint in the Right Front
Seat Position...........................................1-48
Top Strap...................................................1-39
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-38
Cigarette Lighter.............................................3-17
Cleaning
Inside of Your Vehicle..................................5-73
Outside of Your Vehicle................................5-76
Underbody Maintenance...............................5-79
Weatherstrips..............................................5-76
Cleaning Aluminum Wheels..............................5-78
Cleaning Exterior Lamps/Lenses.......................5-77
Cleaning Fabric/Carpet....................................5-73
Cleaning Glass Surfaces..................................5-75
Cleaning Interior Plastic Components.................5-75
Cleaning Leather............................................5-75
Cleaning the Top of the Instrument Panel...........5-75
Cleaning Tires................................................5-78
Cleaning Vinyl................................................5-75
Cleaning Windshield and Wiper Blades..............5-77
Climate Control System...................................3-19
Air Filter, Passenger Compartment.................3-23
Outlet Adjustment........................................3-22
Clock............................................................3-18Clutch and Brake Pedal Free Play Check...........6-19
Clutch, Hydraulic.............................................5-20
Compact Spare Tire........................................5-72
Control of a Vehicle.......................................... 4-5
Coolant
Engine Temperature Gage............................3-32
Heater, Engine............................................2-21
Surge Tank Pressure Cap.............................5-24
Cooling System..............................................5-27
Cruise Control.................................................. 3-9
Cruise Control Light........................................3-37
Cupholder(s)..................................................2-37
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors.......7-12
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
3

Tires (cont.)
Inflation - Tire Pressure................................5-57
Inspection and Rotation................................5-58
Uniform Tire Quality Grading.........................5-60
Wheel Alignment and Tire Balance.................5-62
Wheel Replacement.....................................5-62
When It Is Time for New Tires......................5-59
To Use the Engine Coolant Heater....................2-22
Top Strap......................................................1-39
Top Strap Anchor Location...............................1-41
Torque Lock...................................................2-30
Towing
Recreational Vehicle.....................................4-31
Towing a Trailer..........................................4-37
Your Vehicle...............................................4-31
Transaxle
Fluid, Automatic...........................................5-20
Fluid, Manual..............................................5-20
Transaxle Operation, Automatic.........................2-23
Transaxle Operation, Manual............................2-27
Transmission, Transaxle, Transfer Case Unit
Repair Manual............................................7-12
Transportation Options...................................... 7-8
Trip Odometer................................................3-27
Trunk............................................................2-11
Turn and Lane-Change Signals.......................... 3-6
Turn Signal/Multifunction Lever........................... 3-6U
Underbody Flushing Service.............................6-22
Understanding Radio Reception........................3-51
Uniform Tire Quality Grading............................5-60
United States – Customer Assistance.................. 7-4
Used Replacement Wheels..............................5-63
Using an MP3 CD..........................................3-47
Using Cleaner on Fabric..................................5-74
Using the Rear Door Security Lock...................2-10
V
Vehicle
Control........................................................ 4-5
Damage Warnings........................................... iv
Loading......................................................4-33
Parking Your...............................................2-32
Symbols......................................................... iv
Vehicle Data Collection and Event Data
Recorders..................................................7-10
Vehicle Identification
Number (VIN).............................................5-81
Service Parts Identification Label...................5-81
Vehicle Storage..............................................5-38
Ventilation Adjustment......................................3-22
Visor Vanity Mirror..........................................2-16
Visors...........................................................2-16
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