2004 CHEVROLET EXPRESS CARGO VAN tow

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-11

Light (cont.)
Tow/Haul Mode...........................................3-40
Loading Your Vehicle.......................................4-33
Locking Rear Axle............................................ 4-8
Lockout Protection..........................................2-10
Locks
Cargo Door Relocking.................................... 2-8
Door........................................................... 2-7
Leaving Your Vehicle....................................2-10
Lockout Protection.......................................2-10
Power Door.................................................. 2-8
Rear Door Security Locks............................... 2-8
Loss of Control...............................................4-15
M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month................................6-10
At Least Once a Year..................................6-10
At the First 100, 1,000 and 6,000 Miles
(160, 1 600 and 10 000km)......................... 6-9
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-14
Owner Checks and Services........................... 6-9Maintenance Schedule (cont.)
Recommended Fluids and Lubricants.............6-12
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-50
Making Turns.................................................4-48
Malfunction Indicator Light................................3-34
Manual Seats................................................... 1-3
Manual Windows............................................2-16
Matching Transmitter(s) to Your Vehicle............... 2-5
Mexico, Central America and Caribbean Islands/
Countries (Except Puerto Rico and U.S.
Virgin Islands) – Customer Assistance................ 7-5
Mirrors
Manual Rearview Mirror................................2-32
Outside Camper-Type Mirrors........................2-32
Outside Convex Mirror.................................2-34
Outside Heated Mirrors................................2-35
Outside Manual Mirror..................................2-32
Outside Power Mirrors..................................2-33
Model Reference................................................ vi
MyGMLink.com................................................ 7-4
N
New Vehicle Break-In......................................2-20
Noise Control System, Tampering......................5-51
Normal Maintenance Replacement Parts............6-14
8

Q
Questions and Answers About Safety Belts.........1-14
R
Radiator Pressure Cap....................................5-25
Radio Data System (RDS).......................3-53, 3-64
Radio Messages.............................3-45, 3-48, 3-56
Radios..........................................................3-42
AM-FM Radio.............................................3-43
Care of Your Cassette Tape Player................3-73
Care of Your CD Player...............................3-75
Care of Your CDs........................................3-74
Radio with Cassette and CD.........................3-50
Radio with CD............................................3-46
Radio with Six-Disc CD................................3-61
Setting the Time for Radios with Radio Data
Systems (RDS)........................................3-43
Setting the Time for Radios without Radio
Data Systems (RDS)................................3-43
Theft-Deterrent............................................3-72
Understanding Reception..............................3-73
RDS Messages......................................3-55, 3-66
Reading Lamps..............................................3-17
Rear Air Conditioning and Heating System.........3-22
Rear Axle......................................................5-49
Locking........................................................ 4-8
Rear Door Security Locks.................................. 2-8
Rear Doors....................................................2-14Rear Heating System......................................3-22
Rear Safety Belt Comfort Guides......................1-31
Rear Seat Operation......................................... 1-6
Rear Seat Outside Passenger Positions.............1-27
Rear Seat Passengers, Safety Belts..................1-27
Rear Window Defogger....................................3-21
Rearview Mirrors.............................................2-32
Reclining Seatbacks.......................................... 1-4
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-32
Reduced Engine Power Light............................3-40
Remote Keyless Entry System............................ 2-3
Remote Keyless Entry System, Operation............ 2-4
Removing the Flat Tire and Installing
the Spare Tire.............................................5-84
Removing the Rear Seat................................... 1-6
Removing the Spare Tire and Tools...................5-77
Removing the Wheel Covers............................5-83
Replacement Bulbs.........................................5-56
Replacing Brake System Parts..........................5-41
Replacing the Rear Seats.................................. 1-8
Reporting Safety Defects
Canadian Government..................................7-11
General Motors...........................................7-11
United States Government............................7-11
Restraint System Check
Checking Your Restraint Systems...................1-81
Replacing Restraint System Parts
After a Crash..........................................1-82
10

Setting the Time
Radios with Radio Data Systems (RDS).........3-43
Radios without Radio Data Systems (RDS).....3-43
Setting the Tone (Bass/Treble) . . 3-44, 3-47, 3-52, 3-63
Sheet Metal Damage.......................................5-98
Shifting Into Park (P).......................................2-27
Shifting Out of Park (P)...................................2-29
Shoulder Belt Height Adjuster...........................1-17
Single Stage Air Bags.....................................1-74
Skidding........................................................4-15
Sliding Side Door............................................2-11
Some Other Rainy Weather Tips.......................4-20
Special Fabric Cleaning Problems.....................5-93
Specications, Capacities...............................5-106
Speedometer..................................................3-26
Stabilitrak
®System........................................... 4-9
Stabilitrak®System Operation...........................4-10
Stabilitrak®Indicator Light.................................3-33
Stabilitrak®Not Ready Light..............................3-33
Starting Your Engine.......................................2-21
Steering........................................................4-11
Steering in Emergencies..................................4-12
Steering Tips..................................................4-11
Steering Wheel, Tilt Wheel................................. 3-7
Storage Areas................................................2-36
Storing a Flat or Spare Tire and Tools...............5-90
Stuck in Sand, Mud, Ice or Snow......................4-31
Sun Visors.....................................................2-18
Swing-Out Side Door, 60/40.............................2-13
Swing-Out Windows........................................2-18
T
Taillamps.......................................................5-54
Theft-Deterrent, Radio.....................................3-72
Theft-Deterrent Systems...................................2-19
Passlock
®...................................................2-19
Tilt Wheel........................................................ 3-7
Tire Sidewall Labeling......................................5-58
Tire Size.......................................................5-62
Tire Terminology and Denitions........................5-64
Tires.............................................................5-58
Buying New Tires........................................5-70
Chains.......................................................5-74
Changing a Flat Tire....................................5-76
Dual Tire Operation.....................................5-67
If a Tire Goes Flat.......................................5-75
Ination - Tire Pressure................................5-66
Inspection and Rotation................................5-68
Uniform Tire Quality Grading.........................5-71
Wheel Alignment and Tire Balance.................5-72
Wheel Replacement.....................................5-72
When It Is Time for New Tires......................5-69
To Use the Engine Coolant Heater....................2-23
Top Strap......................................................1-50
Top Strap Anchor Location...............................1-51
Torque Lock...................................................2-29
Total Weight on Your Vehicle’s Tires..................4-45
Tow/Haul Mode...............................................4-39
Tow/Haul Mode Light.......................................3-40
12

Towing
Recreational Vehicle.....................................4-32
Towing a Trailer..........................................4-38
Your Vehicle...............................................4-32
Traction
Stabilitrak
®System........................................ 4-9
Traction Control Operation................................4-11
Trailer Brakes.................................................4-47
Trailer Wiring Harness.....................................4-51
Transfer Case................................................5-48
Transmission
Fluid, Automatic...........................................5-19
Transmission Operation, Automatic....................2-24
Transmission, Transaxle, Transfer Case Unit
Repair Manual............................................7-12
Transportation Options...................................... 7-8
Trip Odometer................................................3-26
Turn and Lane Change Signals.......................... 3-8
Turn Signal/Multifunction Lever........................... 3-8
Turn Signals When Towing a Trailer..................4-49
U
Understanding Radio Reception........................3-73
Uniform Tire Quality Grading............................5-71
United States – Customer Assistance.................. 7-5
Using Cleaner on Fabric..................................5-93
Using Song List Mode.....................................3-70
V
Vehicle
Control........................................................ 4-5
Damage Warnings........................................... iv
Loading......................................................4-33
Symbols......................................................... iv
Vehicle Data Collection and Event Data
Recorders..................................................7-10
Vehicle Identication
Number (VIN)............................................5-100
Service Parts Identication Label..................5-100
Vehicle Storage..............................................5-42
Ventilation Adjustment......................................3-21
Visor Vanity Mirror..........................................2-18
Visors...........................................................2-18
Voltmeter Gage..............................................3-30
W
Warning Lights, Gages and Indicators................3-24
Warnings
Hazard Warning Flashers............................... 3-6
Other Warning Devices.................................. 3-7
Safety and Symbols......................................... iii
Vehicle Damage.............................................. iv
Washing Your Vehicle......................................5-95
Weight of the Trailer........................................4-40
13