2004 CADILLAC ESCALADE ESV Owners Manual

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Cadillac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (ve day maximum) may be
available. Claim amounts should reect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $40 a
day and must be supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You
are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage, or rental usage beyond the completion of
the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
7-9

Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it
is notpart of the New Vehicle Limited Warranty.
A separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for air bag
deployment and, if so equipped, to provide anti-lock
braking and to help the driver control the vehicle
in difficult driving situations. Some information may be
stored during regular operations to facilitate repair
of detected malfunctions; other information is stored only
in a crash or near crash event by computer systems
commonly called event data recorders (EDR).
7-10

In a crash or near crash event, computer systems, such
as the Air Bag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, safety belt usage, air bag readiness, air
bag performance data, and the severity of a collision.
This information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or
manual for information on its operations and data
collection.
7-11

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
Customer Communication Centre, 163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-12

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments and specications for GM
transmissions, transaxles and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
7-13

Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
Owner’s Manual
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-14

A
Accessory Power Outlets.................................3-22
Adding Washer Fluid.......................................5-38
Additional Program Information.........................7-10
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-114
Add-On Equipment..........................................4-55
Adjustable Throttle and Brake Pedal..................2-20
Adjusting the Speakers (Balance/Fade)..............3-74
After Off-Road Driving.....................................4-31
Air Bag
Passenger Status Indicator...........................3-38
Readiness Light..........................................3-36
Air Bag Systems.............................................1-79
Adding Equipment to Your Air Bag-Equipped
Vehicle...................................................1-94
How Does an Air Bag Restrain?....................1-86
Passenger Sensing System...........................1-88
Servicing Your Air Bag-Equipped Vehicle.........1-94
What Makes an Air Bag Inate?....................1-86
What Will You See After an Air
Bag Inates?...........................................1-87
When Should an Air Bag Inate?...................1-85
Where Are the Air Bags?..............................1-82
Air Cleaner/Filter, Engine.................................5-19
Air Conditioning..............................................3-27
Airbag Sensing and Diagnostic Module (SDM).......7-10
All-Wheel Drive...............................................5-49All-Wheel Drive (AWD) System.........................2-25
AM .............................................................3-104
Analog Clock..................................................3-23
Antenna, Diversity Antenna System..................3-106
Antenna, XM™ Satellite Radio Antenna
System.....................................................3-106
Anti-lock Brake System..................................... 4-7
Anti-Lock Brake, System Warning Light..............3-42
Appearance Care..........................................5-105
Care of Safety Belts...................................5-108
Chemical Paint Spotting..............................5-112
Cleaning the Inside of Your Vehicle..............5-106
Cleaning the Outside of Your Vehicle............5-108
Finish Damage..........................................5-111
Sheet Metal Damage..................................5-111
Underbody Maintenance.............................5-111
Vehicle Care/Appearance Materials...............5-112
Weatherstrips............................................5-108
Approaching a Hill..........................................4-23
Ashtrays........................................................3-22
Audio Output..................................................3-88
Audio System(s).............................................3-69
Audio Steering Wheel Controls....................3-103
Care of Your Cassette Tape Player...............3-104
Care of Your CD and DVD Player................3-105
Care of Your CD Player..............................3-105
Care of Your CDs and DVDs.......................3-105
CD Changer...............................................3-99
Chime Level Adjustment.............................3-106
1

Audio System(s) (cont.)
Diversity Antenna System............................3-106
Navigation/Radio System..............................3-86
Radio with Cassette and CD.........................3-70
Rear Seat Audio (RSA)................................3-97
Setting the Time..........................................3-70
Theft-Deterrent Feature...............................3-102
Understanding Radio Reception...................3-104
XM™ Satellite Radio Antenna System...........3-106
Automatic Climate Control System.....................3-23
Automatic Dimming Mirror Operation..................2-32
Automatic Headlamp System............................3-15
Automatic Level Control...................................4-56
Automatic Transmission
Fluid..........................................................5-21
Operation...................................................2-22
B
Backing Up....................................................4-65
Battery..........................................................5-42
BATTERY NOT CHARGING.............................3-63
Battery Replacement......................................... 2-6
Battery Run-Down Protection............................3-19
Before Leaving on a Long Trip.........................4-38
Before You Drive............................................3-86
Before You Go Off-Roading..............................4-18
Bench Seat....................................................1-21Bench Seat Split (50/50)..................................1-14
Bench Seat, Split (60/40).................................1-12
Brake
Parking......................................................2-25
System Warning Light..................................3-40
Brake Adjustment............................................5-42
Brake Fluid....................................................5-39
Brake Pedal, Throttle.......................................2-20
Brake Pedal Travel.........................................5-42
Brake Wear...................................................5-41
Brakes..........................................................5-39
Braking........................................................... 4-6
Braking in Emergencies..................................... 4-9
Break-In, New Vehicle.....................................2-18
Bucket Seats, Rear.........................................1-27
BUCKLE PASSENGER....................................3-66
BUCKLE SEATBELT.......................................3-66
Bulb Replacement...........................................5-56
Center High-Mounted Stoplamp (CHMSL)........5-62
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-61
Halogen Bulbs............................................5-56
Headlamp Aiming........................................5-52
Headlamps.................................................5-57
High Intensity Discharge (HID) Lighting...........5-56
Replacement Bulbs......................................5-63
Taillamps....................................................5-62
Buying New Tires...........................................5-80
2