BMW Maintenance Programs -
BMW Z4 Model 2004
Maintenance Programs are a benefit designed
to help reduce the cost of scheduled and
unscheduled maintenance.
2004 BMW Z4 model vehicles purchased
from any Authorized BMW center in the United
States or Puerto Rico are covered by Full
Maintenance for 48 months or 50,000 miles,
whichever occurs first. Coverage begins on the
date of first retail sale or the date the vehicle is
first placed in service as a demonstrator or
company vehicle, whichever is earlier.
Any authorized BMW center in the United
States or Puerto Rico will perform the
scheduled or additional maintenance services
on your vehicle at no expense to you. The
maintenance schedule intervals are based on
normal driving conditions and operation.
Should you request more frequent
maintenance service, the cost of these
services will not be covered by the
Maintenance Program.
Coverage
Full Maintenance covers all factory recom-
mended maintenance, as determined by the
service interval indicator. Additional items that
need replacement due to normal wear and
tear, and that are not covered by the original
New Vehicle Limited Warranty - such as brake
pads, brake rotors, and wiper blade inserts -
are included, provided wear and tear
exceeds BMW specifications. Any adjust-
ments required due to normal operating
conditions are also included. See pages 5-8
of this statement for additional information.
Maintenance Intervals
Time intervals should be followed using the
maintenance interval as indicated by the BMW
Service Indicator lights on the check control
panel in the dashboard.This BMW Service and Warranty Information
Statement should be presented to your BMW
center when maintenance is required. Your
BMW center will stamp this book documenting
the services or maintenance performed.
Exclusions from coverage
– Items reimbursable under your New Vehicle
Limited Warranty.
– Gasoline and gasoline additive.
– Windshield washer additive (except when
in conjunction with scheduled
maintenance).
– Tires, wheel alignment, tire balance and
rotation.
– Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim.
– Damage detected when performing the rust
perforation inspection.
– Damage which results from negligence,
improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage,
road salt corrosion, alteration, installation of
non-BMW accessories, or use of improper,
poor quality or contaminated fuel.
– Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined.
– Maintenance or repair after the vehicle is
deemed a total loss.
– Maintenance or repairs performed by other
than an Authorized BMW center within the
United States or Puerto Rico.
– Vehicles used in competitive events.
– Oil changes performed outside the recom-
mended maintenance intervals as indi-
cated by the Service Interval Indicator.
1
Inspection I
Only those items of inspection work which apply to your vehicle will be performed. This list is
subject to amendment.
Undercarriage
6Z4 2.5i, 3.0i
Change oil and oil filter while engine is at normal operating temperature.
We recommend BMW 5W-30 High Performance Synthetic Oil,
p/n 07 51 0 017 866.
Check transmission for leaks.
Check rear axle for leaks.
Half-shafts: Check for leaks at flexible boots.
Visually check fuel tank, lines and connections for leaks.
Check condition, position, and mounting of exhaust system. Examine for leaks.
Check steering for absence of play, condition of suspension track rods,
front axle joints, steering linkage and joint disc.
Check overall thickness of front and rear disc brake pads using special tool.
If replacement is necessary: Examine brake disc surfaces. Clean brake pad
contact points in calipers. Grease wheel centering hubs. Check thickness
of parking brake linings only when replacing rear brake pads.
Check brake system connections and lines for leaks, damage
and incorrect positioning.
Check parking brake actuation. Adjust if necessary.
Check all tire pressures. Correct if necessary. Check condition of tires
(outer surface [left/right]), tread wear and pattern; in case of uneven tread
wear, readjust wheel alignment if requested (invoice separately).
Inspect entire body according to terms of rust performation limited warranty.
(Must be performed at least every two years).
Engine Compartment
Read out diagnostic system.
Check engine cooling system/heater hose connections for leaks.
Check coolant level and antifreeze protection level. Add coolant if required.
Check windshield washer fluid level and antifreeze protection.
Fill up and/or correct if required.
Check air conditioner for operation.
Replace microfilter (Note: reduce replacement interval in dusty
operating conditions).
Reset service interval indicator.
Check brake fluid level. Add fluid if needed.
7
Body/ElectricalZ4 2.5i, 3.0i
Check battery state-of-charge indicator and charge if required.
Check lighting system, i.e.: headlights, foglights, parking, back-up, license
plate, interior (including map reading lights), glove box, flashlight,
illuminated makeup mirrors, luggage compartment/area lights.
Check instrument panel and dashboard illumination.
Check all warning/indicator lights, check control.
Check turn signals, hazard warning flashers, brake lights, horns, headlight
dimmer and flasher switch.
Check wipers and washer system(s); wiper blades, washer jet positions.
Check condition and function of safety belts.
Visually examine all SRS airbag units for torn covers, obvious damage
or attachment of decals, decorations or accessories.
Check central locking/double lock.
Check operation of all latches.
Check heater/air conditioner blower, rear window defogger.
Check rear view mirrors.
Final Inspection
Road test with check of brakes, suspension, steering, clutch/manual
transmission.
Inspection I
8Z4 2.5i, 3.0i
Replace air cleaner element. (Note: Reduce replacement interval in
dusty operating conditions).
Inspection II
Includes all items listed under Inspection I, and the following checks
and maintenance operations.
Engine Compartment
Brake Fluid Service
Replace brake fluid every 2 years (time interval begins from the
vehicle’s production date).
Oxygen Sensor Service
Replace Oxygen Sensor every 100,000 miles.
Spark Plug Service
Replace spark plugs every 100,000 miles.
Automatic Transmission Service
Replace ATF every 100,000 miles.
The maintenance schedule as shown
is required for the proper functioning
of the emission control systems for
optimum vehicle performance and fuel
economy.
Abbreviations:
I - Inspect
R - Replace part(s) and/or fluid listed
Basic Engine
Engine oil....................................................
Engine oil filter..........................................
Fuel System
Air filter.......................................................
Ignition System
Spark plugs...............................................
Emission Control Components
Oxygen sensor..........................................
Emission Control Maintenance Schedule BMW Z4 2.5i/3.0i
Oxygen Sensor Service: The oxygen sensor deteriorates strictly on a mileage basis and must
therefore be replaced to maximize vehicle fuel economy and minimize exhaust pollution.
The mileage interval varies according to individual driving conditions and is determined by the
service interval indicator.
13
Oil Service
Inspection I
Oil Service
Inspection II
RRR R
RRR R
R
Replace at intervals of
100,000 miles
Replace at intervals of
100,00 miles BMW Z4 2.5i/3.0i
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excellence
in design, engineering, and service is among
the best in the world. And we invest heavily
every year in our people and facilities to
ensure that our quality standards are consis-
tently applied from the factory to the BMW
center. Par t of that investment program is
devoted to our multi-million-dollar
Import Processing Centers staffed by our
highly trained specialists.
At these state-of-the-art facilities, each BMW is
given a thorough inspection after its trans-
atlantic shipment to the United States.
Imperfections in the mechanical and electrical
systems or damage to the sheet metal, paint,
trim or other components of the vehicle which
may occur during transportation from the
factory to the United States are normally
detected and corrected at the Import Process-
ing Centers in the United States. Any defect in
material or workmanship which occurs during
the warranty period is covered under the New
Vehicle Limited Warranty.
BMW Import Processing Center
Special Programs
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAM TO PAY ALL OR PART OF THE
COST OF CERTAIN REPAIRS BEYOND THE
TERMS OF THE WARRANTY. CHECK WITH
YOUR BMW CENTER TO DETERMINE
WHETHER ANY ADJUSTMENT PROGRAM
IS APPLICABLE TO YOUR MOTOR
VEHICLE. During a specific period (usually the earlier of
12 months or 12,000 miles, though this
period varies by state), some states
require us or our authorized BMW center,
to repair in a reasonable number of attempts,
any defect or condition which substantially
impairs the use, value, or safety of a new
vehicle sold, leased or registered in that
state.
A “reasonable number of attempts” is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of attempts
may vary by state) or (ii) that the same defect
has caused the vehicle to be out of service by
reason of repair for more than 30 days (this
period may vary by state), except for delays
created by conditions beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated
either to replace the vehicle or reimburse the
owner/lessee in an amount equal to the
purchase price or lease payments paid by the
owner/lessee, less the amount directly
attributable to use of the vehicle by the owner/
lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA
CUSTOMER RELATIONS DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
Customer Assistance -
Notification
22
24 From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such
as flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover
any of the above on-site services.
Lock-Out
For security purposes, the driver will need to
prove ownership by presenting proper
documentation, i.e., a valid drivers license,
registration, etc. Lock-out service will be
provided up to a maximum of $100.00 per
incident.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle
Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in the
event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the nearest
authorized BMW center on the next business
day.If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it is
within 50 additional miles of the "nearest"
BMW center.
Towing requests for vehicles disabled
because of casualty, fire, act of God, or
violation of law (federal, state or local) are
accepted at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements, you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures. All claims must be submitted
within sixty (60) days of the disablement or
occurrence, accompanied by the original
receipts. Claims received after that time period
may not be honored and are subject to the full
discretion of BMW Roadside Assistance. If
BMW Roadside Assistance is not contacted for
"prior" authorization, the maximum coverage
for towing situations is $100.00.
Sign-and-Drive
In most instances, services provided under the
BMW Roadside Assistance Program do not
require immediate payment.
Usually, you will be able to sign a receipt, so
the provider of the service can be reimbursed
directly by BMW Roadside Assistance.
Parts, materials and fuel should be paid by
you directly to the provider of the services.
Auto Valet Service
Should there be a need beyond BMW
Roadside Assistance, Auto Valet will provide a
personal assistant who will help in every way
to get you to your final destination. Auto Valet
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations.
Services
25 In event of an emergency, this service will
assist you in getting information out to the
proper party whether it’s business or personal.
If unable to contact, the message relay service
will document the information, and will make
reasonable efforts to deliver the message to
the message recipient.
Personalized Trip Routing
Leave the planning to us. Simply give one of
our Roadside Assistance service representa-
tives a call, and we’ll provide you with detailed,
easy to read, computerized trip itinerary and
companion map package.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related, and;
– Must occur in excess of 100 miles from the
driver’s residence, and;
– Repairs cannot be completed during
normal business hours on the same day of
breakdown.
Reimbursements will be made for meals,
lodging, car rentals, and alternate transporta-
tion to bring the driver and the BMW automo-
bile together after the vehicle has been
repaired by an authorized BMW center.
Original receipts must accompany all reim-
bursement requests.
Trip interruption coverage is limited to $750.00
per incident, to a maximum of five days per
incident.
Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
Car Rental Discounts
Discounts of up to 30% are available from
Alamo, Avis, Dollar, Hertz and National car
rental companies. Benefits may vary with each
company and location, and are subject to
change without notice.
Simply display your BMW Service Card
(showing the applicable Plan number) during
reservation and at the time of rental to secure
your discount.
Exclusions
Specifically excluded from coverage are:
– Fines, taxes, or impound towing fees
caused
by a violation of local or state law.
– Expenses related to hazardous weather
conditions (removal from snow, ice, etc.).
– Expenses for the removal of snow tires, and
mounting or removal of snow chains.
Services provided by Cross Country Motor
Club, Inc., Boston, MA 02155, except in Alaska,
California, Hawaii, Oregon, Wisconsin and
Wyoming where services are provided by
Cross Country Motor Club of California, Inc.,
Boston, MA 02155.
The BMW Roadside Assistance Program is
not a warranty and does not affect your rights
under the New Vehicle Limited Warranty.