2003 PONTIAC GRAND PRIX Owners Manual

Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from “Owner Checks and Services’’ or “Periodic Maintenance”
on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
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Maintenance Record (cont’d)
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Maintenance Record (cont’d)
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Section 7 Customer Assistance Information
Customer Assistance Information ...................... 7.2
Customer Satisfaction Procedure
...................... 7.2
Customer Assistance for Text
Telephone
(Try) Users ................................ 7.3
Customer Assistance
Off ices ............................ 7.4
Disabilities .................................................. 7-5
Roadside Assistance Program
.......................... 7-5
GM Mobility Program for Persons with Courtesy
Transportation
................................... 7.6
Reporting Safety Defects to the United States
Government
............................................... 7.9
Reporting Safety Defects to the Canadian
Government
............................................... 7.9
Reporting Safety Defects to General Motors
....... 7-9
Service Publications Ordering Information
......... 7.10
7- 1

Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact
GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if you
have a concern.
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STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program
to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use
of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you. You may
contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Bouievard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-51
00
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Pontiac by dialing: 1 -800-833-PONT (7668).
(TTY users in Canada can dial 1-800-263-3830.)
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Customer Assistance Off ices
Pontiac encourages customers to call the toll-free
number for assistance. If a
U.S. customer wishes to
write to Pontiac, the letter should be addressed to
Pontiac’s Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-51 72
1-800-762-2737 or
1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance:
1 -800-ROADSIDE (762-3743)
Fax Number: 31 3-381 -0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number:
31 3-381 -0022
From
U.S. Virgin Islands:
Fax Number: 31 3-381 -0022
1 -800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LIH 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11910 Mexico,
D.F.
Long Distance: 01 1-52-53 29 0 800
01 -800-508-0000
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program
is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone
(TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. All
TTY
users call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1 -800-ROADSIDE (I -800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service
is
intended to provide you with peace of mind as you drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team of technically trained advisors, who
are available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to
tow your vehicle to the nearest
Pontiac dealer.
We will provide the following services for
3 years/36,000 miles (60
000 km), at no expense to you:
Fuel delivery
Lock-out service (identification required)
* Tow to nearest dealership for warranty service
* Change a flat tire
A Jump starts
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